Wired Electrical Services

Diane K.

Awful. Was told that they were available 24/7 for my generator and that they have a lot of techs and are a large company so I had them do my maintenance on my 1 year old generator. Then Beryl happened. Couldn't reach them for 2 weeks after trying to get them via phone and website and social media. Had issues with my generator before we got power back and needed help asap. I realize it was busy but I received a call literally 4 weeks after the hurricane telling me I was scheduled for a service appointment 4 days later. Another company, who hadn't received a dime from us up to that point came out quickly and fixed our issue. I need a company I can count on in an emergency. A. Fuller Electric has my business going forward.

FrequentCruiseTraveler C.

Stay Away! Spend your money elsewhere.

I chose this company because of the good reviews at that time (which have significantly declined) and the participation in the Better Business Bureau rating. I was willing to pay the $2000 above other estimates so that I could have an uneventful generator installation. Unfortunately, that was not the case at all. There was a failure to communicate. I was unaware that it would require three different visits to my home to get the generator installed. I was never told that I needed a CenterPoint meter upgrade until after the day of installation which required an additional delay. The interesting part is although they do not call you to provide updates, when you call and leave messages on the service no one returns your call. When you call and ask to speak to a manager, the manager does not return the call. I called so many times that I was finally able to get to a manager who claimed he only handled one portion of the installation (electrical) and every piece of the process is coordinated by a different person so you get conflicting information from everyone you speak with. There is not one person that can explain the entire process. Also, they are rude and appear to be inconvenienced by the fact that you called. Keep in mind, that you would not have to call if they were providing updates and gave accurate information.

Do yourself a favor and stay away from Wired! Choose someone else to install your generator. You can get it cheaper, and the service has to be better.

Debbie M.

GENERAC INSTALLATION; DO YOUR RESEARCH & SHOP DEALERS

Firstly, I want to give credit where credit is due. My 2 stars are exclusively for the Wired Electric crew who does the manual part of generator installation. Kudos to them all; Mason, Greg, Jacob, the digging crew, and everyone else who installed, moved, and reinstalled my Generac when it was moved to a safe location. They were all truly kind, professional, and did a fantastic job. Here are the condensed facts of my story. My main purpose in posting this is to prevent this from happening to anyone else.
I own a nice old frame house that is on blocks and has a crawlspace all around. I entrusted Wired Electric to install it in a safe location. I was ignorant of the fact that an 18KW Generac could ever emit carbon monoxide into my home. May 29th our area had a bad storm that knocked out power for 3 days, therefore my generator ran for a continuous period (for the 1st time) for 12 hours. At that point, my CO alarm went off. Thinking it was just the battery, I changed it and went back to bed. (this was 12:30 am) The alarm sounded again about 2 minutes later, so I went outside and called 911 and the fire department came. My house had a 54 PPM reading so we had to evacuate and turn off the generator. The firefighters informed me they had seen this scenario before, and that the fumes were hitting the wall of my house and going underneath through the crawlspace. After speaking with the owner, I was told I would have to pay to have it moved a few feet out and turn the fume side towards the road. I was completely shocked by the owner's attitude and comments. I then felt the need to contact Generac directly, which I did. The location of the generator had three strikes against it; distance, alcove, 3 ft. from an opening (crawlspace; see photo) Only because of my case file and discussions with Generac, I was then offered 2 choices; 1 to move a short distance and turn free of charge; 2 to move to my 2nd choice of spots in my yard much further away. My preferred choice was not an option. I naturally chose the free option but was extremely uncomfortable and worried it would not be safe there. Neither Generac nor Wired will guarantee that. I had to wait for 9 weeks. Consequently, I lost food and had to leave my home during Beryl, while my 11-month-old 18kw generator sat idle. After much discussion over the phone on the scheduled day of the move, I agreed to pay a discounted amount to move to my actual preferred location. Despite the cost, I would then have peace of mind, believing that was the safest and best decision. I do completely understand and very much appreciate how much time and manpower it takes for installation, but the bottom line is that I would have gladly paid the extra cost up front when I purchased it in Sept. 2023. Again, I trusted that it was being put in a safe place. The unit should never have been installed in the original spot.
In conclusion, I hope that customers do extensive research on the actual placement of their generator prior to purchase, regarding their particular home. In addition, having two carbon monoxide detectors is essential. I am very blessed to still be here to submit this review. Needless to say, this whole experience has been very eye opening and stressful. Think more than twice about choosing your Generac dealer.

tracy b.

Zero stars. 8k for a generator that when you really need it, vents carbon monoxide into your house because it was placed incorrectly. My family ended up in the er for 9 hours with carbon monoxide poisoning that would have killed us in our sleep if we didn't have a detector. We have no power because of a hurricane (5 days now)and have to leave the windows open because otherwise all the alarms go off. It is currently 90 degrees in my house. No response after many, many calls.Avoid at all costs.

Sarah G.

My elderly mother had to have the main electric line to her home replaced. She used Wired to replace it since that is whom she bought the generator thru. The sales man cam out promptly and gave her an estimate around $2500.
It took 5 days to get everything up and running. The generator worked wonderfully while she waited for power to be restored. My mother mother requested to have Wired to come out and verify that the generator would run correctly prior to release of payment.
Today there was a scheduled power outages that occurred and the generator took longer to kick in. When she called to see when a technician would be out to check the unit as per her request when the electric line was replaced she was told that since she has an outstanding bill she couldn't be scheduled for any service. She reminded them that she was holding payment to insure that the work was completed properly ( which is well within her rights to do so). She was also informed that it would be 2 weeks before they could send a tech out once she paid the bill in full . The gentleman on the phone stated "" DONT BE SELFISH SOME PEOPLE ARE STILL WITHOUT POWER"" Well I'm sure those ""SOME PEOPLE "" didn't pay you over 2 grand for a repair that isn't 100% fixed since there was a delay and loss of power to the AC.
SHAME ON YOU!

Sharayah C.

Great service. My tech was on time and efficient. I will be using them again! The staff was patient and accommodating.

Anthony G.

I have a new Generac 48kw sitting on a large new concrete area. On Wired's first service call (8/16) they failed to tighten the oil filter causing gallons of cheap Malaysian oil to gush out making a huge mess. It's now 9/6 and the mess is still here! Requests for the owners to contact me have fallen on deaf ears. In fact, I was promised a visit this morning and was stood up! TERRIBLE CUSTOMER SERVICE!!!!! My next stop is the BBB

Matt B.

The generator we purchased from Wired broke in early June. We scheduled an appointment and a tech came out looked at it for a couple of hours and said it was the control board that went out but he didn't have one in his van and the office would call me to set up an appointment to come back out for the instal. A couple weeks go buy and I haven't heard anything from wired, so I call and speak with a manager who tells me someone will be out on July 20th to install the part. July 20th rolls around I take off work and no one shows up or calls to let me know, at this point I'm not happy at all it's been over 1 1/2 months since I called wired to fix the generator they installed. So I call and speak to the manager again he sets the appointment up for August 17th over 2 months since my original appointment to fix the generator, the manager apologizes and tells me that's the earliest they can get to me. August 16th rolls around I call wired to confirm the appointment for 8am on the 17th, the front desk confirms so I take off of work. I get a call at 830am this morning from the front desk saying the tech called off and they can't get me back on the schedule until September 1st. This is BS!!! Over 3 months now and still nothing, no one seems to know what's going on, I keep getting lied too about appointments I'm very frustrated with wired electrical I do not recommend them at all. If you can't fix the generator your selling then you shouldn't be selling them.

Amanda S.

I had a service call today to fix my generator. The power went out in the area and my generator started running but I wasn't getting any power to my home. The company sent out Michael Najar. Let me tell you, this technician is the best! He spent 2 hours problem solving trying to fix my issue. During the entire time he had the most wonderful personality and positive attitude. He did everything in his power to find a solution to my generator issue. It is very rare that you run across a person with such great work ethics. You could just tell that he was a honest, very competent and hard-working individual. Not only did he fix my issue but he educated me the entire time on everything that he was doing. He was very patient and did not have an issue with explaining to me what he was doing and why he was doing it. This technician was one of the most professional technicians I have had come out to the house to fix anything. I highly recommend this company due to this technician. I'm not sure about their other technicians but if you need someone to come out and take care of you and be professional and honest,call this company and ask for Michael Najar to assist you. I know that's what I'll be doing if I have any future generator issues.

Eric V.

Was quoted $249 on the phone for an annual service. After the tech did the work, he said there is an additional $25.59 fuel service charge and $5.85 material removal fee to take away the old oil. He said something like ""They have all these other charges they don't tell you about"". My security camera recorded him saying that.

I called on the phone and the woman who answered admitted they tell people one price on the phone and charge them something different when they arrived. I recorded that call too. Yelp does not have a way to post audio recordings though.

They also quoted a senior citizen discount on the phone of something like 5% percent. When the tech gave us the bill, the discount was only 1% percent or less.

They did offer to give us a discount if we post a review online. I have a feeling they won't honor that either.