Westbrook Service Corporation

Yale S.

Didn't appreciate that the tech was on his phone during the visit. He needed a return visit to adjust the original repair as perhaps his concentration was elsewhere.

Frank D.

I used Westbrook to install my Trane A/C unit over 5 years ago. They were highly recommended by Angie's list members. Since then I receive a call every 6 months reminding me its time for my semi-annual tune up. The technicians are almost always on time or early, they are polite and efficient. They might not be the cheapest in town but they are great with customer service.

Gary P.

Came to fix a gas leak on my pool heater without proper parts to fix same. Told he would have to come back on the next day with a additional charge starting above todays $150.00 !!!!

The fix was finally done without using parts that was not on his truck. Really wondering how long this type of fix will last ? I hope for long time ? Not sure !

Curt T.

I have been using Westbrook Service for many years now. I continually have good experiences, and on the odd chance I don't get good service I find the office ready to help. On my last service which was a tankless water heater maintenance, Jay was incredibly efficient and professional. My equipment (both HVAC and plumbing) has been working well with the ongoing maintenance required.

John R.

we had Westbrook do a complete repiping of the house. Overall I have had much better experience with Westbrook in the past and not sure what the issue was this time.

On a positive note - Dante was spectacular. He was a fantastic technician, went above and beyond what we could have ever asked him to do - very impressed with his capabilities and extra care on our project. The second technician, Jay was very good - but did not stay for the third day of the project. Frankly that is probably where it fell apart for Westbrook. Dante showed up on time, ready to go - but he had no help until noon and this house really needed three technicians to finish. At the end, the project was rushed, a line was not crimped and we had a major break (outside) which caused some debris in the main line. We could not get pressure until the lines were redone under the house and by 10pm I was beat and very disappointed in the Westbrook service. If Dante is the technician, I am sure you would be fine - but caution on having this firm rush to the finish line without the quality checks that should have been accomplished.

Bob B.

Making an appointment was very difficult and the first one never showed up. We had to make many phone calls.
The Tech did a great job and we were pleased with the work. Westbrook installed our A/C system so we are staying with them on an annual contract.

NEED to improve your office staff and scheduling.

Tammra B.

Westbrook replaced our entire A/C system in 2011. Since that time we have been hit with thousands of dollars in repairs for parts that keep failing in our top of the line Trane AC system. On average every 6 months my nice new AC breaks, I should have kept my old ancient system. The parts are under warranty but the repair costs are outrageous. As the repairs started mounting and I questioned the quality of work the Westbrook managers were very clear this is ""normal."" So if you agree it's normal to have a new $$$ AC system break every six months go with this company but if you want quality workmanship go some place else.

Thomas S.

I wish I could leave 0 stars. I needed a gas valve changed at my in-laws house. Their appointment last week was scheduled for 11am. They were 2 hours late and never called to give status as to what time they would be there. Then today they charged me $180 for 15 minutes of work to change a valve. The service guy was rude to my mother-in-law as well demanding she pay him before started on the work. If he would have read the service order he would have known to call me about the price in the first place. Awful. Will never contact them again for any of our properties.

Claudia R.

To make a long Story short. I bought a new Gas range and needed a piece changed because it was outdated. I supplied the Westbrook Plumber with the installation kit that has all the parts to do the job. I explained to him what I need done and he swapped out the old piece from the line coming out the wall with a new one from the kit. Only to find out 2 days later when they came to bring the new range and hook it up, that the piece he put on there was the wrong connector!! The part that goes on there first was still in the bag!! Ergo a potential gas leek waiting to happen !!! Lucky for me the guy that delivered and hook up the range was able to fix it for me.
I called Westbrook and got now were, cause the person that answers the phone has to tell someone else that may or may not call you back hours later with no resolve. I emailed a picture of the faulty installment to the email adresse I was given and 4 weeks later, still no resolve. I payed $150 for a improper job that took the plumber 15 min. the most!!! Well needles to say I disputed the charge on my credit card. I have no high hopes of retrieving my Money, but I will definitely try!!
I should have check Yelp and the BBB for reviews before calling Westbrook. Lesson learned!!
Never again!!!

Becky M.

Terrible service! I made an appointment with them a week ahead of time for 9 am for a home we don't live in. I explained the whole situation and was assured someone would meet me at 9. Waited till 9:30-called to make sure someone was still coming. Was told there had been an emergency call and so they weren't sure when he would be out-he would call an hour before? Excuse me? Why did no one call me and respect my time? They couldn't have been more unapologetic. No big deal-you'll just lose my business and anybody else's who expects good service.