Westbrook Service Corporation

Sterling B.

Useless [jusls] ADJECTIVE not fulfilling or not expected to achieve the intended purpose or desired outcome.

The Product. HVAC was installed by Westbrook, but fails to cool the space adequately. In Summer, a comfortable temperature is not achievable. The A/C runs continuously and the electricity costs are astronomical. Periodically, the A/C will just stop and Westbrook will need to be called out. The root cause of the A/C stopping has never been confirmed. The recommended solution for the cooling performance is for the consumer to rectify Westbrook's inadequate installation by spending more money on a bigger unit.

The Service. When attending the call-outs, the engineers are pleasant and friendly, but it often takes a few of them to achieve anything, and even then it's not a lasting solution. Coordination of engineer visits is poorly managed with days/time wasted waiting for engineers that don't show-up. The customer service agent (Brittany) couldn't be more unapologetic, uninterested, and often contemptuous in tone. The customer service function is not proactive, and they do not own issues that may take multiple or ongoing actions to resolve. Be expected to micro-manage them and constantly call frequently if you want to get anything done. If Brittany says she will call you back, be prepared to call her back, as chances are she won't. Same goes for the service manager. If you have any problems with billing, good luck getting them resolved, as the billing contact number detailed on the invoices isn't answered and voicemail messages are not returned. Ultimately, it would seem the management are not concerned with customer service or satisfaction in the slightest.

Peter W.

I have been using Westbrook since I purchased my home in 2003. I've used them for Air conditioning service, electrical and plumbing. While they are not the least expensive option in town, they more than make up for it with the incredible service they provide. Their technicians are knowledgeable, friendly and professional. They take the time to get the job done RIGHT. My house is not the easiest to work on because of the way its designed, so often times they have to spend more time than normal on simple things like replacing my hot water heater, etc. In every instance, they have gone above and beyond. I can't recommend them highly enough. First rate every time and my first phone call when anything goes wrong!

Brian I.

The worst. Why am I sitting here with no air conditioning after spending thousands and thousands of dollars? Why do they never seem to have an answer as to why my air conditioner doesn't work, when they are the ones that installed it? Why do I have to request an experienced technician instead of them always sending a rookie?


Whatever you do, stay as far away from Westbrook as possible. I would rather burn my house to the ground before dealing with them ever again.

Valerie G.

I called Westbrook to install a new doorbell. Not only did Mike expertly put in my new push button bell and hang the chime, but he removed my old chimes for me. Mike was more than polite and very professional. He picked up after his job and explained everything to me. Thank you Westbrook and Mike.

Jonathan M.

Was sitting at a stoplight for at least 3 minutes due to Westbrook vehicle refusal to run a stale yellow. Vehicle shows no signs of urgency though clearly in a 24 hour emergency vehicle.

Julie S.

Mario is awesome. Very impressed with Mario and his honesty and hard work. I had a leak that he found in no time. Scheduled service and it was done both fast and efficiently. I am very satisfied with the job and would like to commend Mario for his great work ethic and his honesty. Highly recommend.

Jerry S.

We love Lenox air conditioners. And Westbrook is the best place to get Lenox. They know the brand and their equipment inside and out. Nine years ago we replaced our complete system and it works as we expected and Westbrook takes great care of us and our system.

Shelli C.

They were supposed to get back to me about whether they could put in a new gas stack on my roof and they never called even after I texted a picture to a Kevin

Wayne E.

Just had some commercial work done. Mike in electrical was extremely helpful and spot on with a technician that showed up on time, knowledgeable and handled my issue with complete satisfaction.

Owen M.

Excellent work, friendly and competent staff and technicians. I am selling my home and Westbrook did a partial re-pipe, numerous plumbing and electrical repairs and put the A/C, plumbing and electric in tip top shape. Thank you Westbrook.