Wentzel's

Bart S.

I used Wentzel's for many years for maintenance of our two installed systems and they installed one new system for use. In August of 2022 they recommended and installed a new system. Within 7 months it failed. The system leaked coolant and they couldn't locate the leak. They charged us $200 for the lost coolant and $350 for a dye they used to locate the leak. The technician came back two weeks later to see if the dye showed where the leak was. He found the leak in the coil and said the coil would have to be replaced. He blamed the leak on the fact that the coil is made of aluminum which he claimed is not as reliable as copper. (That would have been useful information to have before buying the system.) The manufacturer replaced the coil and the cost to replace it free of charge. But we were left with the cost of the coolant that was lost while Wentzel's tried to figure out where the leak was. All told, we were billed $825 for lost coolant and the dye pack Wentzel's needed to locate the leak. Since the coolant was leaking very slowly, it's a virtual certainty that the coil was leaking when Wentzel's installed it. It seems grossly unfair to me that we should have to pay for a problem in a new system. It's also disappointing that Wentzel's doesn't tell the manufacturer that he is responsible. Because of this, we no longer use Wentzel's. At this point Wentzel's has cost us $825 that should have been paid by the a/c manufacturer or Wentzel's under the warranty.

Bobby M.

Wentzel's came to service my CA at my home. Andy did a fine job explaining what he did and why. Sadly after paying $295 the system did not cool the house after 24 hours. When I called Wentzels to share my less then satisfactory experience to ask for a reduction in the service charge. I was told the technician did all he could do and did it correctly. I explained 3 times that I under stood this but the system was not working (cooling). I was forced to call AAPAIR Services 942- 312-9938 to fix the system properly. If Wentzels would have given any reduction for the Non Service I would have been happy. To day I am not happy and I am canceling the credit card charge.

Sarah S.

BUYER BEWARE!!

Please notice how many one-star reviews people have posted for this company. An UNUSUALLY HIGH percentage are one-star reviews. And like so many others have said, I'd have given zero stars if I'd been given the opportunity.

Wentzel's was great as long as everything worked well and I paid them to come by twice a year to check up on the system they had installed.

But as soon as a problem arose, they were horrid. HORRID. First they ordered the wrong part; then they put in the wrong-sized correct part; then they refused to admit that they'd put in the wrong-sized part, which made a lot of noise.

It was only because I hired another company to look at the problem that I discovered that the part Wentzels put in was the wrong size (hence the loud noise). The new company also pointed out that the part was still under warranty and I never should have been charged for it in the first place! They fixed my system so that the loud noise stopped.

And they suggested that we contact Wentzel's. Which I did. I pointed out that I shouldn't have been charged for a part under warranty, and that they'd put the wrong-sized part into my system. Wentzel's chose not to answer my letters. Shocking behaviour. Truly - shocking!

I have now sold my condo and moved. But Wentzel's behaviour continues to dismay and anger me. Hence, my one-star review.

Shame on you, Wentzels, for your behaviour. Shame on you.

John H.

Wentzel's are Excellent folks to deal with. Reliable, friendly, great value. Highly recommended.

Charles B.

Wentzel's Heating and Air Conditioning,
51 Alafia Drive, Sarasota, FL 34240


A number of months ago Wentzel installed a Bryant heat pump at my Sarasota address, locating the condensate pipe outlet next to the pump. The trickle of water leaving the system pooled and flowed onto an adjacent paved walkway leaving it permanently wet and slippery. This became increasingly hazardous, and my wife and I were concerned about our personal safety. Wentzel's Lisa told me the water should have been directed away from the area. On his arrival, Wentzel's Darren noted that the condensate should not have been set to drip onto packed earth. He then called a colleague to bring him a small bag of stones. Sitting on the back of his truck outside the house, he waited. And waited. Over an hour. Although I never saw any second man, the work was later described as a two-man job. According to Wentzel the second man was ""driving around picking up parts."" (There were no parts!). 25 minutes later Darren was done. He simply scooped up the earth in and around the small pool of water, and placed the stones around the outlet. Over the following few days, I reported that no water was leaving the pipe. I was told that it would take time to flow. A few more calls, and Wentzel informed me that the water is below the surface and that's acceptable. But isn't that a code violation? Or is the pipe blocked and the water is backing up?

Since the original installation was, according to Wentzel's own people, not done properly, I expected Wentzel to make this minor correction at no cost. Despite Wentzel's claim that my wife had agreed to an (unspecified) charge, no new charges were ever discussed or agreed to. ""She's a liar!"" Wentzel snapped, and billed me for $275. The invoice reads: ""Repipe drain line to reroute from pavers. 2.5 Hour Labor."" The work described was never done! In response to my frequent calls, I was told that Wentzel was out of town. I then received an email: ""Failure to pay the entire balance due (by 5:00 pm today) will void any remaining warranty on your HVAC system.  Also, if the entire balance due is not paid in full, your account will be sent to collections.""

Is Wentzel hustling two old people (I'm 90 and my wife is 81)? Sad that a local company would do that.

Nestor Z.

Being new to the area, getting reliable, honest and great customer service in Handyman services, mechanic along with Electrical and HVAC is critical. Wentzel came highly recommended and it did not disappoint. The first line of defense is their excellent customer service. Super friendly and attentive. Their techs stick as close to the schedule as expected. My wife and I did not feel like they were trying to oversell any product or service. We got our Tesla Wall Charger installed and it came out great. They were done in less time than expected and were very professional and cleaned up any mess made. No issues with my sub panel or the wall charger. We also called them for an issue with our AC and when everyone else said they could not get a tech out for 24 hours or more, Wentzel came that same day. We went ahead and signed up for their maintenance program which is reasonably priced and provides some peace of mind. They were very clear of what it covered and what it did not. No surprises. Will definitely recommend to anyone looking for Electrical or HVAC pros in the area.

Ken Z.

The electrician was unbelievable. I had someone from Mr. Sparky's and they had no idea how to solve an electrical problem I had. They gave me an estimate of $500 to trouble shoot the problem, and another $2000 to fix the problem. Mike Gallagher, their lead electrician, discovered my problems right away, fixed several problems with faulty wiring from a previous electrician, and my final bill was $350. These guys know what their doing and they don't try an scam the customer. If you need an electrician - these are the guys to call. Ken Z.

Celia B.

They did it again! So thankful for Wentzel Heating and Air-conditioning. I have been suffering from allergies and severe asthma since FEBRUARY. I requested a service call to inspect my a/c system, to see if ductwork could be cleaned. They sent Andy out first thing in the morning, he determined that my ductwork in attic was way over 30-35 years old, metal, and with condensation probably contained mold. Shane rearranged schedules and had a crew here first thing Friday morning. These gentlemen were on time, professional, and knowledgeable. They removed, and replaced all ductwork, which was harboring excessive amounts of mold. Every vent was bleached, and scrubbed clean ( also had mold growing on inside of vent, that you can't see until removed). They installed a UV system to kill any further contaminants. Chuck and Dustin were sure to clean up after themselves, and left my home as they found it. The air I am breathing is clean, my wheezing has subsided, had my first good night sleep in months. Andy came back a few days later to check and be sure everything was working as expected. I can't thank all of the persons involved from Wentzel's enough. You did a great service to me and my family, we are breathing clean, healthy air.

Jeffrey S.

Wentzel Heating & Air Conditioning is a fantastic company. I used them to repair a bad insulation issue. Also, serious air conditioning issues. From Kathi in the office to Billy and Phil in the field, they were professional, on time, organized and highly competent. Strongly recommend. Jeffrey S. In Sarasota.

Santiago L.

***DO NOT USE THIS COMPANY, THEY ARE ARROGANT AND DECEIVING ***
My home A/C unit stop cooling on Saturday May 30th. I called Wentzel's as I bought a brand new A/C unit from them about 1 year ago. I spoke with Lisa over the phone and she mentioned to me that there was going to be no service call charge and there would be a charge if the issue was a maintenance related problem. Lisa also mentioned me that the technician would assess the problem and before fixing it, he would talk to me and explain what needed to be done, pricing, etc. When the technician from Wentzel's arrived he looked at the problem and fixed it in 20 minutes. The bill was $210.00 ($115.00 from flushing the drain line, and $95 service call). I was really upset that he charged me so much for such a simple fix, AND that he also charged me the service call fee. He never explained to me the problem and how much it would cost, before he fixed the issue. I would have done the fix myself, and paid the $95 service call fee. I spoke with the different people over the phone, including the office manager (Cindy Truett) and they refused to remove the service charge. Cindy was very arrogant and said that Lisa explained everything in detail multiple times, which is not true. I have a doctorate degree so I consider myself having at least average comprehensive skills to understand Lisa, especially is she was so detailed and explained so many times. Clearly, this was not the case. Cindy (office manager) was unapologetic and said that their offer was final (a very small discount), and if I did not pay this, it would go to the collectors office, basically threatening me. This way of doing business is upsetting, especially since I bought a brand new unit from them last year. I feel I was taken advantage of, and the technician never spoke to me about the problem and costs. He rather fixed the problem right away so he can charge me whatever he wanted. The technician even forgot to turn back the UV light before completing the job.
***DO NOT USE THIS COMPANY, THEY ARE ARROGANT AND DECEIVING ***