Weeks Service Company

Don M.

Woke up on a Saturday morning to an AC unit not working. Placed a call a someone actually picked up the phone. Made an appointment and was told it would be late afternoon before a tech will out to help us. To our surprise maybe 30-45 mins later received a call that a technician was on his way. George was pleasant to work with and completed the repair and our unit was working again. Very professional and would recommend their services.

Sheryl F.

We love Weeks. My 84 year old mother was without air. I called this morning and they sent someone out within one hour. She had a panel replaced and unit was up and running within an hour! Thank you!

Beverly P.

We had a new AC unit installed during a promotion where we also got a new furnace. The work was handled professionally. One small beef is that a year after our purchase we received a letter from Weeks alerting us to the fact that some warranties aren't honored if the units have not been serviced annually and the owner must provide proof - offering us an annual service contract with them. After carefully reading our warranty, and finding no such language, I called the warranty company to clarify. They at first told me that it wasn't true, but upon looking up the serial number of our registered unit, said that for that particular model, it is in fact required that the units be serviced annually, and proof would be required for warranty compliance. It had to be serviced by the installer- Weeks - to qualify. That's not necessarily a bad thing, but I think that Weeks should have been up front when we purchased the unit that we were married to them for the life of the warranty. Their service was and has been fine, but this all seems deliberately deceptive. Especially that our brand new HVAC system has no warranty from the manufacturer unless Weeks , and only Weeks, does the service...

Daniel S.

Do NOT recommend Weeks Air Conditioning service!
Called them to service my system on 5/04/2017. System running fine, just wanted it serviced before super hot weather hit. Weeks technician said we had a leak and tried to sell us a whole new system. Called Majestic Air, tech found no leak, no problem at all. My system is still running just fine. Weeks lied to us about leak and just wanted to sell us an unneeded system.

Getting close to 2 years since weeks tec . said I had leak in air cond. system & needed system replaced . My system is running just fine 2 years later, without being replaced. Important to research companies and pay close attention to customer reviews.

Jim S.

Had to get a new A/C heat system after Harvey and a 20+ year old unit upstairs. These guys were very professional and helpful. They helped my wife unload our attic to install the new units and ducts since I blew out my back. They did a bang-up job on the installation and removal of the old units. The only reason I gave them only 4 stars is one of their helpers broken a gate board by kicking the planks trying to open my backyard gate(it hangs slightly if not picked up) and would not replace it, he went and bought one plank but would not install it, he said he was not a fence repair man. Other than that small item, which I will have to repair, they did a bang up job!

Rick M.

GENERAC Backup Power - I am going to write this review in 2 parts. One is for Weeks AC for the installation/service of the generator and the second part is for Centerpoint who were responsible for installing an additional gas meter on the property.

1. Generac Installation: My wife and I decided to invest in a back up generator to power our entire house after our experiences in Ike and Harvey. We have also lost power at least 4 times a year due to a faulty transformer in our neighborhood. We live a a newer neighborhood so I would not have thought the transformers would blow so easily. Okay, we contacted two vendors to get quotes on the generator. Weeks was selected even though they were not the lowest priced. We selected Weeks because they are about 3 miles from our house and the Salesman Travis explained that an additional meter would keep us from tearing up my yard by running pipes from the existing meter to the generator in the back of the yard. The installation of the generator began on time and from start to finish took about a month. The crew were professional and routed all of the electrical wiring in an efficient manner. They also had to pour a 12"" concrete pad for the generator. Kudos to Travis and his crew.

2. Centerpoint Additional Gas Meter Installation: Okay where do I start. I was told by Travis that once the generator was installed we would need to wait on Centerpoint to do their installation. Boy was he right about waiting and waiting and waiting... The generator was installed on July 10th but Centerpoint did not install the gas lines and meter until August 17th. What had happened was...I called Centerpoint to see when they would come out to install the meter on July 19th as was told they had not received a permit from League City by fax. I called League City Permit department and was told they emailed the permit (whats wrong here - fax/emails don't mix). I then informed League City to fax the permit and was asked how? I told Caitlyn in the Permit dept the fax number and waited 2 days to call Centerpoint. On July 23rd I called Centerpoint and they said they had the permit and would schedule someone to come out to install the meter on July 30th. The Technician arrived and told my wife that he could not place the meter because CP did not install the lines. I called Centerpoint again and explained the situation and they said I needed a riser before they could install the meter. Why didn't they say that in the beginning. So I asked how do I get a riser??? CP then informed me that they have to schedule someone to put one in. It was scheduled for August 13th and even though my wife and I waited all day no one showed up. No call, no show! I called CP on Tuesday and they said we were on the schedule for Tuesday 8-5. Still no call and no show. Finally I called CP trying not to blow my stack and asked who the hell should I talk to. CP gave me the number of the contractor who installs the riser and lines. The contractor said they would come out Wednesday, no show no call. I texted the contractor until he said they would be out Thursday. Once the riser was installed CP installed the meter on Friday, August 17th. The Technician who installed the meter was professional and did a great job.

Overall I am glad that we made the decision to purchase the generator but very frustrated with the process and Centerpoint's lack of customer service. My recommendation, if you are considering a generator for back up power please remember it took us 2 1/2 months from start to finish to finally have back up power. Thank God we did not have an outage or even worse a Hurricane!

John P.

They can not be trusted, even the owner Gary Weeks lie to me several times and said his employee look inside my air cond in the attic, by taking off the panel cover. (He didnt take off the cover) I said the tape around the cover was not remove and he said the tech put it back, Why would you put tape back around the cover if you got to put in a new motor and wiring harness. When the tect call me back he told me he didnt look inside the unit in the attic. It has a burn up motor and the wiring harness was all burn up that needs to be replace, the unit Weeks install. Also he lie about the wiring harness comes with the motor and it doesn't according to another air cond service company. I was promise a call back and they never call me that Monday. Mr. Weeks said they call but I never got any calls from them. Never will I use them again.

M M.

I have nothing but positive things to say in regards to Weeks Service Company. The 2 technicians that were sent out to my home to service my ac unit were fantastic! They were on time (which is unheard of in Galveston). They introduced themselves with a handshake, very friendly, competent and quick. They showed & explained to me what was going on with my ac & the different parts or issues that were occuring. Also, after they fixed my ac they made an effort to go around & check my others for issues that might be. These guys are awesome! Thorough, honest, affordable, hard working and worth it!

Chris B.

It seems I get a different price from them every time I call . The person answering the call is rude and uninformed .

I will call anyone else from now on .

Disgusted,

Ivy P.

Do not recommend them at all! I called them for a battery replacement thinking it was a huge battery replacement provided by them. It was not. It was a replacement of two triple A batteries that I provided and they still wanted to charge me $96 dollars. Which is a rip off! I even asked them before they came out of it was a regular battery replacement which the lady on the phone did not answer me she just said she will send someone. After calling them and telling them it was a rip off they only charged me $24 dollars which is still a rip off but better than $96 dollars! I also noticed on the receipt that the guy who came out wanted to charge me $120.50 for being here for less than 10 mins! they charged $96.00 an hour so how is that possible?! I almost got ripped off over a simple battery replacement! Do not do business with them!!