Weeks Service Company

Lijie H.

We were ripped off by Weeks A/C guy during pandemic. They sold us two Daikin Units for our upstairs and downstairs. We were promised that these units could communicate and coordinate with each other as smart units. But they don't! So what happened was that the upper unit keeps going all day because hot air always goes up. And if I manually adjust the lower unit a few degrees lower, it will occasionally work. And if I adjust the lower unit too low, the upper unit won't work at all.
Not to mention that Weeks changes much higher price than others.

Amber W.

We had a service plan with Weeks for our Generator, and we last had them service our generator in 2021. I had scheduled an appointment with them over a month ago because our generator quit working. They called me THE DAY BEFORE my scheduled appointment to let me know they were canceling it because they could no longer service our generator, and they were only going to service generators from now on that they have installed themselves. They told me they would have cancelled the appointment even if they hadn't been able to get in touch with me. I questioned if they gave my appointment to another customer and they said yes. I said that more than a day-before notice would have been nice, considering I've had this appointment scheduled for a month already, and I could have found someone else to service it by now. All they could say to that was they were 'working on it'. Terrible customer service!!

Harold R.

Been doing business with Weeks for 30 years. Not sure what has happened to them. Their A/C service/repair is still good, but their generator service/repair is terrible. My mom called for service since the ""red"" light was on (indicating a problem). She was told it would be 8 weeks before they could get to her. She is 80+ yrs old and needs that generator to be available when power is lost. To me, there is a difference between routine service (changing oil, making sure all is ok) VS a repair. Weeks seems to be all about selling and installing generators, but don't count on them repairs when it breaks (and it will break)!

Disappointed in Dickinson!

Stephanie K.

Horrible customer service over the phone. One lady was downright rude and I had to ask her to calm down. They rescheduled us four times. Still waiting to see if they'll come out this time. Paid for a yearly maintenance and cannot get anyone to actually come out in an emergency. If I hadn't paid for the yearly service, I would not even bother with them.

Pam H.

This company has really slipped in communication and application of its services . They did a bad install on a new ac unit. .. subsequent moisture leaning has occurred. I brought them back out to take a look at the issue . The tech said he would have the plumbing dept follow up. --- nada . Their dispatching and scheduling dept has sunk to new lows . There is a complete failure of their auto reminder system and follow up system . The phone bank employees don't have an appreciation of the requests at hand .

Max M.

I have called Weeks out several times during my 36 years I've owned my home in Clear Lake City. The last time, the tech showed up and identified the problem as a bad capacitor in the outside unit. He went to his truck, looked around and told me he didn't have a replacement. I told him I'd replace it myself and paid him for the $89.00 service call. I went to a local HVAC supply store and purchased the part for less than $30. That fixed it and that was that.
On 5/23/24, I called them again because the same unit stopped cooling. They scheduled me for an appoint that afternoon but didn't show up. They finally call after the appointment window and I told them to just come the next day.
During the original call, the lady asked if i'd like to purchase their VIP Yearly Contract for $232.50. With it, I wouldn't be charged the $89.00 service fee and I'd get 10% off of parts. Fearing the problem might be really high, I agreed. The VIP contact also included a Spring and Fall system cleaning.
On 5/24/24 the tech showed up and I described the problem to him. He went directly to the outside unit and opened it up. Again, he told me it was the same capacitor and asked me if I wanted him to replace it. I agreed and thought it certainly wouldn't be more than a couple hundred, with one hour work and a $25 capacitor. The bill ended up being $317.05.
The next morning, I called to find out what the labor and parts breakdown were and they told me that's not how they handled billing. I then requested a refund for my VIP contract and they said they would have a service manager call me.
Later that day the service manager called and I told him I didn't think the VIP Contract had any value, since they just based their billing on a computer program and their was no way to tell what was for the part to get the 10% discount. In Texas, we have three days to cancel a contract. He finally, agreed to refund the cost of the VIP contract. I received a refund of $176.55.
That service call, one our labor and $25 capacitor ended up costing me $373.00.

David G.

Generally don't bother writing reviews, however, in this case I was compelled to do so. A/C lines and compressor were freezing and unit shutting down. Previous owner of our home left a list of service companies (she was a widowed older woman) so I called Weeks. Surprisingly they were able to arrive several hours after I called. First they do charge you to tell you what's wrong!! I was advised the evaporator coil was leaking. Then proceeded to tell me mu units were 7 years old and out of warranty. Suggested I consider complete replacement. Indicated there was a special that would include heating elements at no charge if installed Monday (this was Friday). OK so give me a quote. Tech then proceeded to spend 15 minutes on his tablet creating a proposal. WOW! Full unit was over $18k for a single zone 5 ton unit. Shocked wasn't the word as I had already searched the internet and comparable complete units ranged from $5-8k delivered. OK so tell me how much just the AC portion with a lower SEER rating would be. At this time I excused myself and called my neighbor that just had his system replaced 8 weeks ago. The new quote was $16K. I asked how that could be possible as I showed internet pricing. His response was Labor and 2 extra years of warranty! Finally asked how much to repair!! To replace the Evaporator Coil it would be $6,800!!! Received a text back from my neighbor . All in he paid $8k for a Heat/AC Trane unit!! Explained to Tech and he smiled... No real answer! Called a local established company that was AAA rated with better business bureau. Arrived within hours. Commented system was in good working order and did not recommend a full replacement. Cost to repair and replace Coil with install and freon $2,400!! Word to the wise, don't get taken! Get references from neighbors!!

Clayton And Deborah B.

We've been using Weeks for years for routine maintenance, always with good results. This year we decided it was time for a system replacement, including all the attic ductwork. We got an outstanding team who did a superb job with this large task: 3 and 4 ton Daikin condensers, matching furnaces, new ductwork, and all the bells & whistles that go with that. We are very pleased with the results and highly recommend Weeks Service Company. Many thanks to Theo, Richard, John, Edgar, and Braedon. You guys were all professional, polite, treated us and our house with respect, and most of all were highly competent. It was a pleasure going through this big project with you!

Bob C.

Caleb performed furnace maintenance. Outstanding! Caleb was thorough, explained furnace status clearly and concisely, spent time answering questions, making recommendations and very professional in presentation. We received an email invoice with comprehensive photos documenting the maintenance visit. We highly recommend Weeks!

Balaji K.

The service request was placed the day following the problem occurring of the outside unit fan not spinning. In the evening the temperature kept rising and we called the following day as soon as the company opened. The appointment was given between 8-1 the following day because of the increased problems in Houston area due to our record 2+ months of 100+ weather. Lynn's photo and details were posted to the text about half hour before arrival - and he was prompt, efficient and most importantly professional. Listened to the symptoms and made the assessments with caveats that he clearly explained what to expect - thus reducing our anxiety. We enrolled for a VIP maintenance and are looking forward to this business relationship!