United States Heating & Air Conditioning

William H.

Had them service my Lennox heat pump and the serviceman was very courteous and professional. But, he identified the condenser as requiring replacement with a cost of $195 for an OTC $40 item. Robbery!

Cherri N.

This company was contracted through my home warranty company for a plumbing issue. On three occasions, I was informed that US Heating and Air contacted me to inform me of the appointment change which is 100% not true. I received one call and did reschedule the appointment for the next day but it appears that time was moved as well without my knowledge.


Meanwhile, I have adjusted my schedule to make sure that I am here for a scheduled appointment. I am not sure about the quality of their service because I have yet to get them back out to my home to complete the repair but I am sure that the integrity and honesty of the employees of US Heating and Air is very poor.

Monkey D.

Worst service I've ever received. Multiple rescheduled appts by them..this was for a leaking toilet and 1 gasket..almost a month later they call and break another appt.
I contacted manager Robert Torres and he assured me a callback same day..did NOT HAPPEN.

Do not use this company!!

Vera W.

Just want to warn others about this scab business. Called them because I had leaking water pipes behind my hot water heater.They finally sent a guy out. He had to remove the hot water heater to get to the portion of the wall where the pipes were located. He fixed the pipes( I hope) and put the water heater back in. 12 hours later and the pipes on the water heater start steaming and bulging.water everywhere! I called Sat morning and was told they can send someone Monday to fix what they messed up.I explained to the lady that I had to shut my water off. Basically she said "" it's not her problem"" terrible customer service! Do not let this company in your home!

James S.

Spent hours on the phone with American Home Shield trying to get service because I have no hot water. I said several times that this was an emergency. We even did a three-way call and they said a technician would be calling that day. After waiting 3 hours, I called US Heating&AC and they refused to assist. I have since cancelled my contract with American Home Shield, and I will never do business with US Heating and Air Conditioning!!

Amber D.

Terrible customer service. Beware any American Home Shield customer who gets assigned this company. The first technician who was sent out to evaluate the AC told me that both coils were leaking and he recommended that my outside and inside units be replaced. FOUR days later a second technician was sent out to evaluate my unit because ""more information was needed"". This time the technician told me that nothing was wrong with the unit and the first tech must have ""cleared the drainage line bc the AC is running"". Yes it was running but there was barely any air being pushed through the vents inside. I called AHS and they put a recall order in with this same company. For a third time I was asked to schedule an appointment and take time off of work. I was promised an 8am due to that fact that they needed to come out for a third time. My appointment came and went and I didn't receive a call. I called them and was told my appointment was between 9-12pm. When I explained everything above and my disappointment I was told ""I'm sorry but your appointment is between 9-12"". No attempt to rectify or acknowledge that a mistake was made. I called AHS and filed a complaint and canceled my service request with this company.

Danny J.

With a heat index of 100 degrees they even brought in portable ACs just to make it bearable. I can't thank everyone there enough for making a very uncomfortable situation bearable. I recommend this company to anyone in need of air conditioning repair - just don't expect a miracle in the ""heat"" of a bad situation. Thanks again Janet for keeping us all cool.

Hafiz F.

Absolute dishonest and bunch of looters. I will not recommend this company. If you do call, make sure you have at least $180.00 ready for them to tell you that it will take 6 more hours to solve the problem.

Yi L.

Called them for fridge hook up, told them I will need to connect waterline from under the sink, no one was sent for estimates prior to the plumber. So the plumber came end up couldn't do anything because he doesn't have the parts needed, he was here for about 30 min, gave me a quote of the work will need to be done and left, said he is not charging anything. two days later, got a call from the company says I owe them 178 dollars, I reasoned with them, they still insisted had to charge me at least $89 because the technician came to my house. It was ridiculous, no work done and just robbed me for $89

Jennifer B.

What a horrible company. We were sent USHAC from our home warranty company to replace our water heater. At the first visit we were told an estimate of what we would be responsible for and that changed once the tech came back to replace the heater. We were being charged $125 for a connector piece that costs $17 at the hardware store. when calling to complain to the office and get refunded for that the lady was extremely rude and stated she would do nothing about the cost and that we owed another $75 fee for disposal of the old heater which was never mentioned to us. she stated if we didn't pay she would call the tech to disconnect and take back the new heater then hung up on us. So we reached out to the GM of the company who was just as bad. he also was rude stating he could charge whatever he wanted and we couldn't do anything about it and what did we care because we were getting a free heather. we have paid for the home warranty for 12 years and still paid almost 400 for the heater so in no way are we getting anything for free. he refused to budge on the bill at all. they have no customer service. no anything to make the custome happy. I have never seen a company act in such a way towards a customer. I would never recommend this company to anyone.