United States Heating & Air Conditioning

Jim T.

We bought a hot water hater from them last year and the thermostats went bad after a little more than a year. Out of desperation I agreed to have them replace both thermostats not realizing at the time that they were grossly overpriced. It took the tech about 30 minutes to replace them both and cost over $600. The part costs $20 so they really must be paying their techs a lot of money or ripping people like me off.....shop around!

Ronald S.

Person was few hours late for appointment. Completely showed that he really had no idea what he was doing. Never again!

Shay M.

The technicians came during the time frame promised and were very cordial. My unit started working the way it should when they came which is how things tend to happen, but they still did a full diagnostic. The only thing that gave me pause about this visit was the the new unit sales pitch. I am aware that my unit is at the end of life, but I know that it doesn't need to be replaced immediately. I appreciated the insight on the products that they offer, but I don't like being sold something that I don't absolutely need at the moment. I typically have my system serviced once a year by various companies and I've never had them try to sell me a new unit. They typically tell me to ride it until the wheels fall off :). I appreciated the courteous and prompt service, but can do without the the immediate sales job.

Tyler B.

I recently bought a house and one of the things it needed was a new air handler and compressor. I sent a few messages out on Yelp, pretty late in the day, and USHAC was the first to respond. I waited for some other initial quotes but decided on USHAC. Through out the whole process everyone was really nice and answered any questions I had.
For the product they offer I'd say the price was fair compared to other local companies. When replacement day came, the crew arrived on time and got everything done in the time they said it was take. The next day, I noticed one of the panels wasn't flush and called them about it. They came out the same day to take care of it for me.
The only reason this isn't 5 stars is due to one of the inspections they scheduled with me. I had to come home early from work to be there in the time range they gave me. The tech ended up not showing in that time and an hour after I called to see if anyone was coming. The tech eventually arrived, but a heads up about a late arrival would have been nice. Other than that, I have no complaints.

Peter C.

As for AC service this company is the best I have worked with. Their techs and the office personnel is great. Alex is the best. She cares for the customer, she offers the help and follows up. When she tells you we can not be there for whatever reason she calls you and let you know. Ryan Ellis is an incredible person, he knows his stuff and asks your needs then to move up to talk about what AC unit we would need. Alex thanks for all you do for me. They had service my AC and finally gave up. Other companies just came and go and charged me an arm and a leg, not fair.
Tomorrow they are coming to install a new unit, they recommended Daikin and the warranty and labor for 12 years was a decision maker, but also for Ryan and for Alex. Thank you both. I have yet to see the installation of the new unit. For that, I will write another review. I hope that the installers and installation go smooth.

Joe S.

My Yelp estimate ended up being less than 1/2 of what I was charged. Although the people were polite and friendly, I got charged for ""time"" while I chatted with the plumber. One of the toilets is still not adjusted properly, so I'll have to fix it myself. I called twice to speak to someone about the bill, and to obtain a receipt. Result: No receipt and no return call. Cannot recommend in good conscience. Sorry.

Patricia L.

I have used U.S. Heating & Air for years, but will not do so again. A few days ago, I had my 2 ac units serviced, was told that they looked good and were in good working order. I subsequently purchased different sized ac filter, at the suggestion of the technician, but was unable to replace because the screws on the air handler were tightened to extreme. One unit has stopped working days after being serviced and the company wants to charge me an $97 service fee, for something it's tech likely did. I left a message for the Manager, with no returned call.

Spencer C.

Terrible service, constant pushbacks on confirmed appointments. My apartment complex uses this company and they've missed 3 different appointments in the last week and another one this morning to replace the ac unit currently installed in my apartment. If you have any other choice, take your business elsewhere.

Nancy F.

We have used US Heat & Air for over 5 years now. We have 2 rentals and our personal home. I believe they have gotten too big and don't care any longer about serving their long time customers. I had an emergency situation arise with a rental property on a Monday (6/4/18). I called until 9:30 am and constantly got the answering service. I was told that twice they left a message for someone to return my call. I finally called Service One who was extremely helpful and got someone out that day! USHA now told me that they were transitioning their system and phone lines were dropped. The answering service should have known that and I've still not received a call from them. I did call in my complaint today personally to them. Poor business practice. They want my business but did nothing to make this matter up to me by offering me anything.

William H.

Had them service my Lennox heat pump and the serviceman was very courteous and professional. But, he identified the condenser as requiring replacement with a cost of $195 for an OTC $40 item. Robbery!