United States Heating & Air Conditioning

Miguelina A.

Excellent service and really appreciate it. Always respond with great Costumer Service. Thanks

Petya S.

I bought a whole house Ac Unit 3 years ago, they installed obviously some damaged one, the noise from it is so loud, it already broke 3 times, once the inside unit crashed from bad installation and 2 times the outside body. Now the compressor is up to be changed, and not only they refuse to find the warranty for it but asking to charge 2000$ just in labor for it when average for Orlando is 600 to a 1000. Bad workers, bad installation, bad unit and bad customer service. Do not go to them!!!

Carol D.

Very excellent customer service. Prompt and reliable. Knowledgeable and professional services and fair prices. 5 stars and high praises.

Katrina O.

really not happy at this point. paid $14,000 for a new unit and we are now on the 5th visit because every time they come they ""fix it"" we then have to have them return because it's not working right only to tell us ""oh it was our fault"" so again waiting on a tech. why can't you all make sure it's working right before you leave? we paid way to much money to get dicked around like this. my son just had his replaced for cheaper via Blair and it was done perfect and they even called the next day to ensure it was working right. I highly recommend not going with this company. if they ever get it working right I will edit my review some but at this point there's not much they can do to fix all my frustration. last name on the order was Halbfoster! I'm sure you can find it with that.

update it worked through the night this time. looks like the last tech let it fill with water because of something he did causing the unit to just fully shut off an hour after he left..... stop trying to be fast when fixing a problem and double check your work before leaving. there's still some wiring outside that doesn't look right (just covered by some tape and exposed to the rain) so please of getting a new ac look for a different company. we also just realized that the heater was never tested so no idea if that works right either. so again just little things that other companies seem to take care of and double check, but this one didn't.

Update now on top of everything we had to pay you all $150 to come service are new AC that still is having issues from the install and after writing you all a check for the $150 you sent it to collections? What are you mad because you all did bad work and I called you out of it? I'm starting that think your company is a scam. Clearly you aren't honoring your own warranty. You did a horrible install and you have the nerve to do that. Also I notice you respond to all the other reviews that were left except mine. I will be sure that no one I know uses your company. You all use to be the go to AC repair for my area, clearly not anymore. Really the worse service ever and being charged for something that wasn't installed right to begin with is just ridiculous.

Will O.

US Heating and Air is quick to answer their phones and schedule their initial consultation. I bought a home that had no air filter installed to my unit. They quoted me ~$1300 to install a filter box in my duct work, and to do preventative maintenance. I had to pay up front, and was told I would get a call from the office to confirm and setup an appointment.

I called multiple times and eventually just requested a refund. This is where they get scammy. They keep saying a manager will call me. But will not respond to actually refunding me the $1200 for services not performed.

Coincidentally my AC unit compressor failed just a few days after these guys looked at my unit. Another company, American Air and Heat, looked at it. They were able to quote me $600 for the filter box, and $90 to fix my unit. Much cheaper than US Heating and Air. They said for $1300 I could get my unit fixed, have an electric air filter installed and a black light purifier + their service agreement of 2 additional tune ups.

US Heating and Air is still yet to respond to refunding me the $1200 to not install a regular air filter on my unit. I would not recommend them to anyone.

Jim T.

We bought a hot water hater from them last year and the thermostats went bad after a little more than a year. Out of desperation I agreed to have them replace both thermostats not realizing at the time that they were grossly overpriced. It took the tech about 30 minutes to replace them both and cost over $600. The part costs $20 so they really must be paying their techs a lot of money or ripping people like me off.....shop around!

Ronald S.

Person was few hours late for appointment. Completely showed that he really had no idea what he was doing. Never again!

Shay M.

The technicians came during the time frame promised and were very cordial. My unit started working the way it should when they came which is how things tend to happen, but they still did a full diagnostic. The only thing that gave me pause about this visit was the the new unit sales pitch. I am aware that my unit is at the end of life, but I know that it doesn't need to be replaced immediately. I appreciated the insight on the products that they offer, but I don't like being sold something that I don't absolutely need at the moment. I typically have my system serviced once a year by various companies and I've never had them try to sell me a new unit. They typically tell me to ride it until the wheels fall off :). I appreciated the courteous and prompt service, but can do without the the immediate sales job.

Tyler B.

I recently bought a house and one of the things it needed was a new air handler and compressor. I sent a few messages out on Yelp, pretty late in the day, and USHAC was the first to respond. I waited for some other initial quotes but decided on USHAC. Through out the whole process everyone was really nice and answered any questions I had.
For the product they offer I'd say the price was fair compared to other local companies. When replacement day came, the crew arrived on time and got everything done in the time they said it was take. The next day, I noticed one of the panels wasn't flush and called them about it. They came out the same day to take care of it for me.
The only reason this isn't 5 stars is due to one of the inspections they scheduled with me. I had to come home early from work to be there in the time range they gave me. The tech ended up not showing in that time and an hour after I called to see if anyone was coming. The tech eventually arrived, but a heads up about a late arrival would have been nice. Other than that, I have no complaints.

Peter C.

As for AC service this company is the best I have worked with. Their techs and the office personnel is great. Alex is the best. She cares for the customer, she offers the help and follows up. When she tells you we can not be there for whatever reason she calls you and let you know. Ryan Ellis is an incredible person, he knows his stuff and asks your needs then to move up to talk about what AC unit we would need. Alex thanks for all you do for me. They had service my AC and finally gave up. Other companies just came and go and charged me an arm and a leg, not fair.
Tomorrow they are coming to install a new unit, they recommended Daikin and the warranty and labor for 12 years was a decision maker, but also for Ryan and for Alex. Thank you both. I have yet to see the installation of the new unit. For that, I will write another review. I hope that the installers and installation go smooth.