Tru-Line Electric

Amy P.

This is the second time that we have use Tru-Line electric. They are one of our most favorite companies to work with. Our most recent visit was with Damian Soto. We asked to use our free whole house inspection to make sure that we were in a good place with a pool and spa being done this year. Just like the last time for another electrical update, he showed me the things that we needed to address immediately and the recommendations that will can wait for closer to the pool. He provided several options that were affordable and clear to understand. We did the most critical ones first and are saving the others to be done in the near future.

Best part is our warranty and guaranteed customer care approach. Thank you Tru-Line

Jeff H.

I attempted a light bulb change on my 25 ft living room ceiling in the past. It didn't turn out so good. So when I wanted to replace a chandelier in our entryway, change the baffle trim on my canned lights on really tall ceilings, and hang a fan with a 6ft downrod from the same high ceilings, I needed a pro. They were very responsive and their tech was friendly and helpful due on the estimate giving multiple options and recommendations based on what they saw. The work was able to be scheduled within a week of me agreeing to the work. They were on time, friendly, and did great work for a good price. Highly recommended!

Martha D.

Prompt, professional & exceptional service. The electrician was friendly and thorough.

Corinne B.

Damien was willing to come at 4:00 on a Friday afternoon when an electrical issue was discovered due to a water heater failure. He assessed the damage and explained options available for repair...the repairs have since been made by Damien and 2 other great guys so that I am no longer living in a safety hazard! Thank you all for the great service!!!

Thom R.

I depend on Yelp reviews for professional trade services and Tru-Line made the grade! Becca in the office is on top of it all. Jerry arrived just two hours after my initial call to office. Corrected an issue on my electric panel breaker box and installed replacement switch in the bathroom. Fast. Responsive. Professional. Certainly recommended.

John T.

We scheduled an appointment on 1/4/23. They showed up on 1/3/23 , a day early. The reason we called them was 2 bad outlets inside the house. The tech spent 3 min looking at the outlets, no checking. He proceeded to our Main Panel. He spent about 8 min in the panel first saying it looked great !! He was on his phone the whole time while in the panel, so actual work time was 4 min. The phone call was letting him know he had come a day early and was supposed to be at another location. He spent 10 min in his truck putting together estimates based on his 7 min of work. I was informed they would HAPPILY replace my main panel for $4,000, or my breakers only for $2,100 neither of which would address my 2 bad outlets. OR , he would come back on the 4th as scheduled and for $350 investigate my outlets. The the CHERRY on the pie .... I owed a $50 dispatch fee for him coming a day early and likely another $50 dispatch if he DID return on the 4th. We cut our losses and canceled the return appointment. Anyone reading this will see the manager will respond. He will try to EXPLAIN away the issues as he always does. Look at all the bad reviews and you will see a trend. Is there multiple crazy people out to get Tru-Line , or simply poor service being glossed over by BAD management ???

Theodore W.

Called for an estimate on burned electrical panel. They could not repair for a week and advised no permit was required and we could continue using power except for the dryer. The AC breaker was destroyed and wires burnt. we called another company and they advised replacing the panel box and bringing our home up to the 2020 electrical code, and yes, a county permit is required. We called True Line and advised they were not needed. They advised we owed them $400 for the estimate visit. Maybe the county needs to check their records for work completed without a permit. Also, the estimator doesn't know the background of the individual their trying to BS. I wasn't home for the estimate by Tru Line but my wife had notes of what was recommended. Keeping on the power to the electrical panel for a week with burnt bus bars, wires and weakened breakers was a disaster waiting. I'm retired, trained in military aircraft electronics, code enforcement, and project manager in the repair of 13 condominium buildings after Wilma in 2006.

Ryan M.

We had a disappointing experience in trying to simply secure an appointment. It's unfortunate that it wasn't made clear at the beginning of communication what would be needed in order to book an appointment. In this case we lost the appointment when told our last name and email address would be required, but that wasn't communicated until after their official business hours.

Here is what transpired in an effort to help others avoid the situation we ended up in. We are purchasing a home in the Tampa area and have an inspection period that expires on Friday. On Wednesday, we were able to coordinate a time with Tru-Line for Friday at 8:30-9:30 a.m. Before we could lock it in, I had to confirm with the current home owner and our realtor. I notified Tru-Line at 2 p.m. on Wednesday that our realtor is working on it. Nearly 2.5 hours went by and I was able to confirm with the home owner and realtor that Friday morning would work. I relayed that to Tru-Line at 4:45 p.m. and they responded a minute later. Everything seemed good to go at this point.

In the response from Tru-Line, it was asked that we provide our last name and email in order for our profile and to send invoices/estimates. There was no mention at this point that we were at any risk of losing our appointment if we didn't provide that info immediately.

However, at 6 p.m. (they close at 5:30 p.m.) it was said that they couldn't officially book our appointment without our last name and email address. At that point, I was at a family holiday dinner and tending to family matters (with a newborn baby). Tru-Line did communicate this to me via Yelp and text message at about the same time. Again, this was afterhours though and my focus was on family.

I followed up the next morning (Thursday) to make sure we were all set and to see if I needed to pay the $149 fee in advance. During that phone call, I was told that they had booked somebody else and that our plans for Friday morning would no longer work. The lady I was speaking with said she could schedule us for the next available appointment that wasn't until Wednesday the following week. Regardless, that wouldn't work for our situation as I clearly communicated on the front end that it needed to take place during our home inspection window that expires this Friday night.

They were going to try to find a time for either Thursday or Friday, but that still kept us in a bad spot with the home owner and realtor since we already had an agreed on date/time. I was put in a position to try to find the first available electrician that could show up by our deadline while making it work with the schedules of others involved.

I'm sure this company does fine work. The people I interacted with were polite. My issue is that they could have easily asked for everything they needed on the front end of our initial conversation to avoid dropping our appointment later on. By not doing so, this put us in a bad spot while not respecting the time of my own as well as the others involved in the situation.

Long story short, make sure they have your last name and email address at the start in order to book your appointment or risk having our experience.

I didn't really want to do this review, but hopefully it helps this business with providing better customer service to others in the future.

Marvin R.

I recently purchased a condo and the place was dark with no ceiling fixtures. Tru-Line had very good reviews and I decided to call them. Damian came over to give me an estimate. He was very confident and knowledgeable. I decided to go with this company. Damian was very professional and friendly and easy to talk to. He installed the overhead lights so cleanly and I am extremely pleased with the work. Damian went above and beyond and I truly appreciated it. He knows about providing excellent customer satisfaction. I highly recommend this company.

Kamryn M.

If you want great electrical service Tru-Line is the company to call!! The team is great!