Total Maintenance

Bruce G.

Good honest service. On time. Explained everything.

Joshua R.

Phil helped us out with our AC and super fast! The issue was small he made the fix. Then he also volunteered to look at the unit in the attic just in case, will use them again!

Deborah W.

We have been using River City Total Maintenance for many years and are club membership users. Recently, all in one day, we had plumbing and A/C issues. The plumber, George came out the first day I called and was so helpful in determining where the leak was coming from, fixed it and installed a new kitchen faucet. The next day he came back to install a new toliet we had purchased. He is very knowledgeable, does great work, and I would not hesitate to recommend him.
Also, whenever I call the office, the ladies who answer are so friendly and helpful. Thanks River City Total Maintenance!

Elizabeth R.

Very professional and easy to work with.
I called and within a few hours of calling someone came out to the house and fixed the AC problem.

Stephen W.

So after several weeks and close to $900 ""thrown away"", I am still waiting for the General Manager to contact me, as I was told he would over a week ago. Guess his comments on 9/24/2016, ""... sorry you felt we didn't communicate well with you, and for that I apologize. I will be addressing this with my staff to ensure this never happens again"", might mean more if I had actually heard from him as I was told I would. The comments also did not address the price issues or the fact that the ""fix"" that I paid close to $900 for was seemingly unnecessary. Glad that I was able to find a reputable HVAC company that was able to properly diagnose the issue and fix my A/C for a price less than 1/3 the price quoted to me by River City. Maybe the worst customer service I have experienced in a very long time.

Lauren B.

DO NOT use this company. I have never reviewed a company in my life and I could give you my long sob story, but the point is just DON'T.
Nice crew, but it's all a sales pitch. Abnormally high repair prices for same exact work, quotes $2,000 to 3000+ higher than well respected companies in the same area.

Christian B.

Total scam. I called them for a routine check up on my 3 year old unit as it was freezing up. They came out to check it out and told me that I had a blockage and that I was missing a major component of my A/C in that it ""was never installed correctly"". The total come to $4300----I got a second opinion. Ends up I had simply let my inside filter get too dirty and it wasn't getting full air flow thus causing the freezing. I spent $5 on the filter and it works perfectly. Stay away unless you want to get screwed.

Mary M.

Run from these guys. I had a contract with them to service my AC. It was August and my AC went out. I called them every day for 4 days and while the person answering the phone assured me that some one was coming out, no one did, nor did I get any call from them with any explanation. I called another company, and they sent out a tech within an hour. I will never do business with this company again

J J.

I have a story of honesty that is rare in this day and age. ""Mike"" of River City Air Express--New Orleans came out a couple of weeks ago for a faulty first floor AC unit, and installed a new one. In the course of checking over our system he made some minor repairs to our other two systems. Then this past weekend, the second floor unit was not cooling. Mike came out on a Saturday (unit was frozen so we had to turn it off and he would have come back again that day, but we were unavailable.) He returned on Sunday. He said the freon was low, which had caused the freezing (a likely leak) and that the expense of the freon would result in likely a $700 or so bill. We felt we had few options, and approved the repair. Mike added the freon and then talked with us. He said he believes the freon leaked out because he did not tighten something back tight enough when he looked at the unit two weeks ago. He said there would be no charge whatsoever, although he knew he would take some head from his boss. Furthermore, he apologized that we had had a couple of warm nights in the bedrooms as a result of his oversight. Who does this anymore??!! We would never have known. You better bet I will be calling Mike back for all our future HVAC needs!!!

Kathy K.

River City is the WORST!! After a song-and-dance from the salesman about how service-oriented this company is and how hard they will work to earn and keep my business, I paid $7,200 for a brand new Carrier air conditioner and gas heater last Saturday. As the installers were leaving, they said the unit wasn't operating properly and since they didn't know what the problem was, a technician was on his way to fix it.

A couple of hours later a technician arrived and said the valve was restricted. It began to work when he tapped on it, but he said they were going to replace it on Tuesday. By Tuesday, I had a large water stain in the ceiling because the installers didn't level the drip pan and the water backed up into the insulation and sheetrock. Cutoff valve, you ask? Yeah, there was a cutoff valve, but the installers titled the coil so the valve didn't work. The technician said they didn't need to replace the restricted valve now (that they promised to fix on Saturday) because it's still working, but they were going to have to replace the coil right away. They were supposed to come out today to fix it and I even confirmed with them this morning. When no one showed by 6:30 p.m., they had the audacity to tell my appointment was for tomorrow (this is the second time they blamed me for misunderstanding the appointment time).

Don't waste your money or time with this company - what a joke. I've had more grief and stress with them in less than a week than I've had in a lifetime. I only wish I had seen the other review before I called them. I'm being led down the same LOOOONG path of lies, deceit, incompetence, inexperience, stress, and borderline lawsuit....ARRRRRGGGGGGHHHHH!!