Total Maintenance

Jacki C.

Y'all...these guys are hands down the absolute best. Best customer service, nicest technicians (shout out to LaBrian, Troy, Joey, & Javier!), best equipment & prices. These guys feel like family now. They replaced our entire AC unit, inside and out, in one day. I work in healthcare and know NOTHING about air conditioners except how to turn it on/up/down, so for me that was highly impressive! I also suggest joining their maintenance membership program (blanking on the official name of it), SO worth the investment!

Harry T.

Friday night downstairs AC went on strike after I attempted to fix a wi-fi problem to control the unit. A man has to know his limitations. Since I do not have anyone on retainer my reliance fell to YELP for assistance.

River City's Total Maintenance was selected after reading the reviews. Call made for assistance before 9:00am. Spoke to a very nice person who took my information and advised me I would be contacted shortly.

In a short period of time informed my window for service would be between 10:00am and noon; a two hour window given to me at 9:20am. I can live with that kind of service.

Their very professional, knowledgeable, and all around good guy Josh was at my door at 11:18am and worked a miracle for me within an hour of arriving.

This review is being prepared in heavenly coolness in my home.

The fantastic immediate and professional service by all the staff along with reasonable cost on a Saturday morning makes me happy. And it also created a future long time customer for this business that gets Five Stars very easily from a cool.
Original post made in July 2018

Carrol W.

JOSH with River is 5 Star. The best Tech I have had in 20 Years. Very Professional! He was great with telling us our options. He is highly recommended

Tdcollins C.

This organization will over charge for their services. They will not be upfront about services performed.
Their technicians will install equipment for less then what you pay.

Make sure you shop around for pricing. Double check any work they perform in your home. And above all, keep a copy of your contract. They are great at selling, but terrible at delivering what they are contracted to sell.

Joyce B.

Great customer service! One call and the a.c. is cold as ice! Thanks Tracy and Corey..great teamwork!

Robert P.

I was helping my father-in-law get some major electrical work on his house. I made an inquiry on a Friday on RCTM's website. They promptly called back on the phone number that I had provided, and made an appointment to come out on Monday between 9 and 12. I told them to call ahead when they were coming, because my father-in-law's house was a couple of blocks from my own, and I would meet them there. I had heard nothing by 11 AM on Monday. I called RCTM, and the receptionist told me that the technician was at another job, but that I was next on the list, and he would call ahead, as requested. By 12:30 PM I had heard nothing, so I called RCTM again. This time I got a different receptionist, and she told me that the technician had been to the house at 9:10 AM and no one had answered, and that he had tried to call, but was unsuccessful. I said what number did he use, and she provided my number with two digits reversed. I asked why wasn't I told this at 11 AM, and the receptionist said that she had ""just come on the job"" and didn't know what I had been told previously. She offered to reschedule. I told her that I had taken the morning off from work for this appointment, and that I wouldn't trust them again. I would get another contractor. If RCTM can't even communicate effectively among themselves, why should you trust them either?

Susan W.

Had great service today from Bobby doing my annual heater check. He was very personable and professional.

Bruce G.

Good honest service. On time. Explained everything.

Joshua R.

Phil helped us out with our AC and super fast! The issue was small he made the fix. Then he also volunteered to look at the unit in the attic just in case, will use them again!

Deborah W.

We have been using River City Total Maintenance for many years and are club membership users. Recently, all in one day, we had plumbing and A/C issues. The plumber, George came out the first day I called and was so helpful in determining where the leak was coming from, fixed it and installed a new kitchen faucet. The next day he came back to install a new toliet we had purchased. He is very knowledgeable, does great work, and I would not hesitate to recommend him.
Also, whenever I call the office, the ladies who answer are so friendly and helpful. Thanks River City Total Maintenance!