The Mattus Company, Inc

Betty G.

Beware Buckhead Condo Residents /Veterans/Seniors
Overcharged/ Surprise Billing . My HVAC issue was minor. But, I was charged for a 15min cleaning service and for inconvenience of: parking, walking to building, checking into the front desk, wearing a badge, and getting their supplies, leaving ID, and checking out. I am a reasonable person, but really. Inflating your fees because your irriated - in your so call inconvenience having to work in a high rise bldg is laughably. Beware High Rise Buckhead Residents / Veterans/Seniors - The Mattus Company will charge you more for inconvenience and want return your calls.

S K.

I got both my toilets fixed in 2015 since they were leaking water. The plumber that came out back then was friendly and helpful. However, one of the toilets is leaking again now and the water bill is creeping up. I called up to ask if there was any sort of warranty on the work that was done. There wasn't - which is ok. The unacceptable part was the grumpy old man who answered my call. He was unbelievably rude and cranky. He complained that he couldn't hear me on the phone and when I started speaking up, he said I was yelling. I won't be using their services but will use yelp to find a better plumber instead.

mary c.

I called the Mattus company after another company told me that it would cost 1400 USD to fix my broken water heater. Honsell came out right away and was fantastic! He explained everything he was doing and what the problem was. He check the water pressure, he checked my heating elements and found that my upper heating element had busted. He replaced it, double checked his work, left me a telephone number to call in case I had any more problems and it only cost me $150.00 Honsell is awesome. Great service, Honest service, and a great price. what more can you ask for?

Carrie M.

If I could give less than one star I would. This company charged us $600 (initially asking $700) to replace the fan motor on our indoor air handler. When they started the job, the outside unit was running fine. The technician came this morning and said it was the fan motor. He came back in the afternoon and installed it and left. I did not check to see whether the outside unit was running when he left. I suspect perhaps some wire was left loose or something else happened that kicked off the outside unit. He finished just after 4, I gave the house some time to cool off and realized around 6 pm that it wasn't cooling. Checked outside, condenser off. When I called the company to ask that someone come look and make sure it's not some simple thing that the technician perhaps forgot to do, I was told that if they send him out after hours and the problem is ""not his fault"", then they'll have to charge us emergency rates. Then has the gall to say they stand behind their work. A company that stood behind its work wouldn't be hedging its bets by accusing the customer of not knowing whether the condenser had been on prior to the technician's doing the work, for example. A company that stood behind its work would send out a technician as a courtesy right after collecting $600 to put in a $150 part.

Jorge H.

Great service. Hal was very helpful in setting up an appointment in advance. The technician, can't remember his name, called me and me when was on his way, showed up on time and was able to diagnose and quickly fix my AC. Overall great service at a fair price. I wouldn't hesitate to use them again or suggest them to others. Great job!

K K.

Cause: Faucet dripping in bath.

I called the day before and was able to schedule an appointment for the next day in the AM. When the next day rolled around it was 11:30 and no word from anyone.
I contacted the office to inquire what the ETA was and the lady indicated that she would call me back. Well, she didn't call me back the plumber did.

When he arrived, I showed him the faucet, he diagnosed it, indicated that he didn't have the part as it was a Kohler part but quoted me 275.00. I was shocked at the quote but what was a girl to do?? I told him to go ahead with it, he left and came back about 2 hours later and repaired it.

The technician was nice however, I felt that he was trying to sell me a new water heater? He checked the pressure and it was fine so I why the sell?

I felt that their prices were high that is after I checked the price of the part that he used to repair the faucet with.

Marcus V.

The Mattus Company was excellent! They are truly some real professionals that are passionate about their work and customer service. I enjoyed my experience with them and will refer them to anyone that has plumbing needs. Hausel (I think that was his name) came out and did an excellent job of educating me on what needed to be done and what he did to fix it. They left me feeling EXTREMELY satisfied! Thanks again Mattus Family!!

Tania T.

Super overpriced. The Plumber who came out was very nice, but seemed not very experienced. Quotes were astronomical:
$600 for one fix that was done by another plumber for $165
$350 to replace something they said was broken, another plumber fixed it for free (something caught in garbage disposal)
I paid them $225 to snake 2 drains, it seemed expensive at the time but we were desperate.
Yikes, not cool. Pass on The Mattus Company.

Monica G.

If you enjoy a complete absence of customer service and basic respect, you'll love Mattus. After speaking with Amy at length about an ongoing issue in my condo, she assured me she would follow up with me. After two days had passed without a return call, I called to check in; after identifying myself, she immediately asked if she could put me on hold. Five minutes later, I was still on hold. I hung up and called back, this time getting the answering machine. I left a message asking for my call to be returned and have yet to receive a response back. I have since booked a highly recommended company, MDB Plumbing. They don't put customers on extended holds -- and actually return their phone calls! Based on my experience, it appears Mattus isn't focused on new business.

Margot M.

Great company! I called on a Friday afternoon and got a pleasant response from Amy. Someone would come in a couple hours. Turned out to be a little longer than that, but worth the wait! The technician had everything he needed to complete the job, even though he didn't know it was the garbage disposal leaking that was causing the problem until he arrived. He was friendly and professional, cleaning up after he finished the job. He was efficient and done in less than an hour, and the price was definitely reasonable. I highly recommend this company and will most certainly use them again, if needed.