The Mattus Company, Inc

Jorge H.

Great service. Hal was very helpful in setting up an appointment in advance. The technician, can't remember his name, called me and me when was on his way, showed up on time and was able to diagnose and quickly fix my AC. Overall great service at a fair price. I wouldn't hesitate to use them again or suggest them to others. Great job!

K K.

Cause: Faucet dripping in bath.

I called the day before and was able to schedule an appointment for the next day in the AM. When the next day rolled around it was 11:30 and no word from anyone.
I contacted the office to inquire what the ETA was and the lady indicated that she would call me back. Well, she didn't call me back the plumber did.

When he arrived, I showed him the faucet, he diagnosed it, indicated that he didn't have the part as it was a Kohler part but quoted me 275.00. I was shocked at the quote but what was a girl to do?? I told him to go ahead with it, he left and came back about 2 hours later and repaired it.

The technician was nice however, I felt that he was trying to sell me a new water heater? He checked the pressure and it was fine so I why the sell?

I felt that their prices were high that is after I checked the price of the part that he used to repair the faucet with.

Marcus V.

The Mattus Company was excellent! They are truly some real professionals that are passionate about their work and customer service. I enjoyed my experience with them and will refer them to anyone that has plumbing needs. Hausel (I think that was his name) came out and did an excellent job of educating me on what needed to be done and what he did to fix it. They left me feeling EXTREMELY satisfied! Thanks again Mattus Family!!

Tania T.

Super overpriced. The Plumber who came out was very nice, but seemed not very experienced. Quotes were astronomical:
$600 for one fix that was done by another plumber for $165
$350 to replace something they said was broken, another plumber fixed it for free (something caught in garbage disposal)
I paid them $225 to snake 2 drains, it seemed expensive at the time but we were desperate.
Yikes, not cool. Pass on The Mattus Company.

Monica G.

If you enjoy a complete absence of customer service and basic respect, you'll love Mattus. After speaking with Amy at length about an ongoing issue in my condo, she assured me she would follow up with me. After two days had passed without a return call, I called to check in; after identifying myself, she immediately asked if she could put me on hold. Five minutes later, I was still on hold. I hung up and called back, this time getting the answering machine. I left a message asking for my call to be returned and have yet to receive a response back. I have since booked a highly recommended company, MDB Plumbing. They don't put customers on extended holds -- and actually return their phone calls! Based on my experience, it appears Mattus isn't focused on new business.

Margot M.

Great company! I called on a Friday afternoon and got a pleasant response from Amy. Someone would come in a couple hours. Turned out to be a little longer than that, but worth the wait! The technician had everything he needed to complete the job, even though he didn't know it was the garbage disposal leaking that was causing the problem until he arrived. He was friendly and professional, cleaning up after he finished the job. He was efficient and done in less than an hour, and the price was definitely reasonable. I highly recommend this company and will most certainly use them again, if needed.

Laura M.

While they responded quickly to my calls, they gave me a plumbing quote that seemed really high and would not break it down (parts, labor, etc.) Seems shady to me and for that reason would not recommend.

Ibad K.

Really great service! We're able to schedule a plumber to come out for a non-emergency job realy quickly (under 3 hours)! Excellent job done with very reasonable price. Highly recommended.

Amaryllia L.

Called them last Tuesday night for a quote to replace my PVC main water line with copper and received a call back telling me that they would stop by the house in the morning and take a look. I didn't hear back at all on Wednesday and finally got a voicemail around noon on Thursday giving me a quote of $1700! They sound very courteous but that quote is more than double of what Ridgeway gave me. I had no idea quotes for the same job could vary that much so make sure you call around, even if it seems at first like it's not worth the extra time and effort to get second and third opinions.

M M.

Do NOT use Mattus! First of all whoever answered the phone confirmed they would come out the following day before 2pm to check out what was wrong w/my HVAC but she never put me on the schedule so I made arrangements to miss work and wait for them but they were a no show. I rescheduled and again made arrangements to miss work. They filled up the Freon tank and sold me on their ""HVAC Maintenance Plan"" which I thought would give me peace of mind that my system was in good working condition and ready for the winter. Total cost $469! Unfortunately at the time I didn't know much about HVAC units so they should have explained this meant there was a leak, found it, and gave me options on repairing/replacing etc but instead they just filled the tank and sold me on a maintenance plan. Two mths later heater blowing cold air. Again they messed up the scheduling so I made arrangements to be home from work for a no show. Same thing...they came out and filled the tank (filled it w/out confirming w/me this was what I wanted to do so I had to pay for over $200 of Freon when I would have decided not to since I am getting the unit replaced). This time I asked them to do a leak test. Total for Freon and leak test $537 (w/discount for having the ""Maintenance Plan"")! Two days later blowing cold air again. I am now having Air Reliant Service http://www.airreliantllc.com (they were highly recommended to me by a property manager friend and have been nothing but pleasant to work with) come out to install a new HVAC and am spreading the word to everyone in my condo bldg and all of my homeowner friends to NEVER use Mattus!