The Electric Connection

Laura S.

I had a walk socket start sizzling and I was very concerned about the electricity in the wall. Although I was not a previous customer, they sent Alex and Juan to help. They are so good at what they do! Professional! HONEST! Gave me good advice and suggestions around my place. I am a customer forever!

William F.

This review is for the Robertson location. The owner ""Kim"", is honest and very knowledgeable. He's willing to help and save you money regardless of whether you hire The Electric Connection. I consulted with him about a household generator, transfer switch, etc. I offered him $75 for one half hour of his time that I had used; a rate commensurate with his company's service charge. He refused the money, said he was glad to help and told me to call him if I had additional questions (!) It's hard to find trustworthy vendors but confidence in this business is not misplaced. If 6 stars were an option, I would choose it.

Erica O.

In the past, Electric Connection had done good work. However, earlier this year, they did a poor job on a ceiling fan light install.

The tech did not properly secure the light cover, and months later, the glass cover came crashing down. Fortunately, no one was in the living room at the time, and my young kids did not get hurt from this incident. It did cause a huge mess of what it seemed like hundreds of glass pieces everywhere. It also damaged my coffee table.

I am disappointed that Electric Connection failed to take responsibility and did not compensate for any damages as a result. Upon their research, they had found 2 reviews of a similar incident, one of which was not even the same product and decided it was the fan that was at fault. I had done my own research, and there's no recall on this product. Looking at the parts, there's no way it could have fallen off if installed correctly. If I was not confident about the design and mechanism of this product, I would not be keeping it as safety comes first, especially with little ones.

Initially, when trying it myself after receiving the replacement parts, I had mistakenly done the same thing as the first tech (presumably) where I didn't squeeze the parts tight enough for it to pass a metal stopper so it didn't allow me to twist more than about an inch in. Then my husband applied enough pressure to be able to pass the stopper and twist about 3 inches in to lock it in place correctly.

The Hunter Fan company was nice enough to send a replacement so I was planning to let it go and have a different Electric Connection tech just put back the cover. However, they had required me to sign a waiver to not hold them liable for damages following the second time around. Without letting me know exactly when they needed that by, they gave my already scheduled appointment to another customer because I had emailed it one day before the appointment.

Finally, a new tech showed up but just one man. I explained to him how the parts worked before he put on the cover. The fan swung a little while he was trying to squeeze parts together enough so that he could twist it in. I did see it twist this time around but sadly, I am not confident with their job because this should have been a 2-man job: one person to hold and stabilize the fan while the other person secures the cover. FYI, with the first tech, the fan did not swing at all with one man because pressure was not even used when putting on the cover.

If something like this happens to you, BEWARE, you can be out of luck with having paid for a bad job, losing out on a $700 fan, a ruined coffee table, and worse, someone being permanently injured.

Solovino D.

First class in every way. Our ""new"" house was built in 1937 and had a scary Zinsco fuse box, some of the original cloth-covered wiring, and some jerry-rigged additions and sub-boxes. Hugo came out and spent a couple of hours writing up an estimate, and after we accepted the bid Romero and his assistant Jorge did the work. The job was estimated for 5-7 days and 12 breakers on a new 200-amp box, but it ended up taking 9 days and required 21 breakers. Romero was methodical, answered all our questions, and these two gentlemen had an incredible work ethic, were prompt, and often worked past 5 p.m. to get the job done. We lived in the house during the job and they worked around our needs and left the place perfectly clean every evening. Our old house has first class electrical now and enough capacity left in the new breaker box to handle anything that may come up. The original bid for our 1550 sq. ft. house was $17.9k. With a few additional receptacles we requested during the work and the county permit ($354), final cost was $18,764. If you have an old house that you need to get up to speed, call these guys and specifically request Romero Ortiz and Jorge.

Jeffrey J.

Special thanks to Roger and David for going above and beyond! Due to the positive reviews on Yelp, I scheduled the Electric Connection to come out to my condo to have a Tesla wall connector installed. Although these guys have installed these a million times, not all installations will always be the same. They were professional in explaining the process very well (and even put up with answering my million questions), and truly were experts in their field. What was originally quoted to be a simple 2 hour job, actually turned out to be much longer. This wasn't due to the fault of Roger and David, but because of the way my building was constructed. They patiently worked around every hiccup that was thrown at them, and managed to get the job done. Problem solvers!
Should I ever need any electrical work done, I definitely know who to call. Thanks guys!

Howard Y.

After spending days researching many services, I decided to work with The Electric Connection to install a Tesla wall charger in my condo building. I mainly worked with Charles as my point of contact, and he could not have been more patient with me with the whole process. Everyone I spoke with was extremely knowledgeable in doing electrical works in a condo building, and they helped me set the ?right expectation (timeline, cost, permits, etc.). The electrician that came out to assess and work on my property was also extremely friendly and professional?, and answered all of the questions I had. I am extremely happy with their work, and I would recommend them to anyone! They do charge $150 for an electrician to come out to assess the property for the job, but it is credited towards your final cost.

Kim M.

They came and installed an outlet for a new garage door I was having installed. They were knowledgeable, professional, on time and easy to work with. Highly recommend!

Joel K.

Quickly repaired non working doorbell. As always fast & efficient. They are the best!

Dan B.

I talked to Bob and although The Electric Connection was unable to help me set up an outlet for a Level 2 EVSE due to my limited incoming power to a townhome (60a), he was very friendly and helpful with my incessant questions and more than a few emails (sorry about that, Bob). The woman answering phones is extremely friendly too. Another installer basically ghosted me after giving me a big quote, and others just said it was impossible without really taking the time to explain why. I know much more now than I did when I first starting getting bids, thanks to people like Bob. I should be clear, none of this is anyone's fault but for how these units were set up. Single-family homes, +1.

I'm sure they would have done a great job with an installation, and who knows, nature might still find a way to make this NEMA installation work (I'm still looking for solutions around a DCC unit). A DCC unit is just a way to circumvent a full panel, where it cuts power to the EVSE if your amp load goes too high, and turns it back on when there's capacity to do so.

I'll be checking with my HOA to see what their experience is, since the solution can't just be that nobody in a townhome with this power set up cannot have an EV! EVs are here to stay, and the incidence of ownership (or desired ownership) is growing.

I wanted to give kudos to this company for being accommodating and yet honest with me about managing my expectations for a townhome clearly not built with EV-charging in mind!

Jonathan D.

Amazing job installing my Tesla wall charger ! Dylan and James were top notch! Thanks a million!