Swift Services Heating, Cooling & Electrical

Mary H.

On 8/11/18 Nick, the technician, came to our house and was very professional, experienced, knowledgeable and courteous. He worked very hard to identify and repair the issue while explaining what had created the problem.
On 8/13/18, Nick returned with a new fan motor at 10 pm and worked until midnight provide a working AC unit.
We are very pleased with Nick and give him extra kudos for his efforts.
The office staff does answer the phones after 8:30 AM in a prompt manner.
A negative is having to wait for a back order AC part (squirrel cage) that I was told would be available in 4-6 days post our repair. I called today 8/26, and the item still is not available.

Rudi M.

Don't follow the snowman! You'll be left in the cold if you do!! During the cold spell in January & February my heat stopped working. When I called I was told they couldn't see me right away because of the demand and they wanted to get to the elderly first (understandably so). They said they'd call me within 5 business days but didn't. I waited 7 business days then called to remind them but was still pushed off. When they finally contacted me they expected me to be at my home but being that I work I couldn't. So, I had to take time off work at least 3 times only for the problem not to be fixed. It took 5 techs & maybe 7-8 times to try and figure out what was wrong w my unit. I was charged for labor and parts that did not fix the problem. To ""save money"" they recommended that I buy their service plan. However, it didn't help; I was still paying for things that weren't needed or worked to fix the unit. (When I asked for a refund when they couldn't fix the problem, they told me that they don't like to give refunds.) When I said my home insurance would pay for their services I was told by the manager, Shane, that insurance payments take at least 3 months to get and are too inconvenient for him and he wanted me to pay as services were rendered. Otherwise, they wouldn't come out to fix it. In addition, they lied about calling the manufacture for help. How do I know, the business that fixed my unit had called and were told that Shane nor his staff called. Frustrated and cold, I went to another local business for a second opinion. With 2 techs and 3 visits my unit was fixed! Ironically enough, the solution to the problem wasn't what Swift said but a fast and inexpensive fix!
I do not recommend Swift unless you want poor customer service, expensive charges, dishonesty and your problem not fixed. Shame..Shame..Shaaaame on you Swift!!!

Jeff G.

Not Recommended - Update

A day after my original post I was contacted by the local manager Scott S today. He gave what I believe to be a very sincere apology for the trouble. While this mess surely could have been avoided, Scott certainly did not have to reach out to me. I own a business and have had to contact customers after something did not meet my customers expectations.

David B.

Excellent service. Technician that came out was very personable and took time explaining what issues we have. Getting a new unit installed next week. Couldn't ask for better. Very pleased.

Karen G.

Had new heat pump installed 8/4/17. The two installers Dylan and Brock were great. They worked very neatly and professionaly. Answered all my questions and left the condo neat as a pin

Cecily D.

This is a completely untrustworthy company that tries to run a scam.

My air conditioner stopped working so I called them to come do diagnostics. They made me an appointment the same day, which was wonderful. The technician came out, was courteous, friendly, and seemingly knowledgeable. After inspecting my equipment he told me that the condenser fan motor was broken, and that the coil in the air handler was corroded, broken, and falling apart. He even produced pictures of the coil that showed a badly corroded coil with parts falling off. He said I needed an entire new system and offered me four different options, the lowest of which was $6500. Since I need to have AC, I agreed to the equipment.

Later that day, a friend suggested I have a friend of hers who is an HVAC technician look at my AC just to confirm the condition. I called Swift and put a hold on proceeding with the equipment and installation. By that point, they had already charged my credit card for the full amount of $6500. I asked them to reverse the charge, and that I would call them if I wanted to continue with their service.

The friend of a friend HVAC technician came by later that night and looked at the whole system. He said I absolutely DID NOT need anything replaced. A blade on the fan in the condenser had come loose and was stopping the motor from spinning. He used 2 screws to repair it, and my AC was working. He also said my coil in the air handler had a little rust, but no corrosion, and it wasn't falling apart. I asked him to take a picture of it... and it was a different picture than the one the Swift salesman showed me. FRAUD! SCAM!

I ended up paying $250 to the man... who wasn't even going to charge me... because I was so appreciative that he saved me so much money. I've had to dispute the charge on my credit card from Swift because they haven't refunded the charge as of yet.

DO NOT TRUST SWIFT HEATING AND COOLING!!!!

Travis L.

JOSH was on time and very professional! He was able to diagnose our problem and had us back up and running in no time! I highly recommend Swift Heating and Cooling to everyone!

Irene K.

We had a problem with our AC, it was running too cold. We were able to get an appointment the day we called. The technician arrived early and edited for me to come home. He was very professional and easily diagnosed and fixed the problem. I would definitely use them again

Tom K.

Purchased a service contract. On first visit did nothing but try to sell me a new air handling unit. Following spring didn't hear from them at all. Had to contact them twice before they schedule the service. Gave me a two hour window. No show. Decided to leave. Service tech turned on my street as I pulled up. Told him to forget it. Called the office and voice my frustration. Asked them just to refund my money since they truly hadn't provided any service to me. Told me they would review and get back to me. Subsequently, I have called them to follow up about five times. Each time they tell me they will get back to me. I am still waiting for them to contact me and resolve this issue.It has been months. All they want is your money.

J David C.

5 stars for the response time and service which I had no problem with paying the service call however a $14.61 capacitor charge was extremely marked up in price it costs $159.00 that's a big difference and of course on top of that was the 84.00 service so total of 243.00 for 10 minutes of work and 14.61 part I don't think I will be calling them back again unless I win the lottery or something