Swan Electric, Plumbing, Heating & Air

Jon M.

Called on a Saturday due to a breaker panel in my house that was making an electric shorting sound. They informed me since it was Saturday, it would be considered an emergency call and would cost me $195 for a tech to come out. Tech arrived around 8pm and I showed him the breaker panel/issue. He informs me that the ""manifold"" is toast and that my entire panel will need to be replaced. He did no physical looking into the panel, just said it needed to be replaced because it was old. Told me that even though it's shorting out, I ""should be ok"" until I got the panel replaced. Quoted me $6600 to replace the panel. I informed I needed to discuss with the wife and would let him know. Charged me the $195 and left. Not convinced I needed to replace my 15 year old panel, I began to play with it and discovered that it was a single breaker making the noise. Turned it off and the shorting stopped. A friend helped me replace the $12 breaker and issue has been resolved. Glad I paid to have a professional tell that my $12 fix should have cost me $6600.
I know it was late on a Saturday and the tech probably wanted to go home, but very disappointed that I spent that money with the company. Oh, and they never called back to check on us.

Brian E.

DO NOT USE SWAN - INCOMPETENT, UNQUALIFIED and DISHONEST.

Approximately 2 years ago we hired Swan to replace our 3 AC units. As soon as the summer heat started we noticed significant humidity problems including the warping of our wood floors and mold coming out of the air ducts.

We notified Swan of the issues and after multiple service calls they admitted that they had sold and installed units that were oversized for our house. They agreed to replace the units and asked us to pay an additional $5k. That offer was rejected and they eventually replaced the units for free. INCOMPETENT

Round II - despite their remediation issues as soon as the heat returned the problems returned. The humidity in our house is consistently over 70%. Once again we reached out to Swan to resolve the issue. After multiple visits and their own employees admitting that it was their problem Swan essentially threw up their hands and said we can't help you. I paid another company to come in and assess the work completed. Within an hour they identified the issues - essentially Swan only partially fixed the initial problem. UNQUALIFIED

When we purchased the units we were given a certificate that promised a 100% moneyback guarantee if we were unsatisfied with anything. When I asked for a refund they stopped answering my calls. I have contacted them multiple times and asked them for a refund and they do not respond. Looks like we are going to have to take them to court to get resolution. If that what is what it takes - I am willing to do it. DISHONEST

DO NOT MAKE the same mistake that we made. DO NOT USE THESE PEOPLE. They do not know what they are doing and they will not honor their commitments.

L. G.

Paid money to have these 3 pipes disconnected AND removed in a house I'm updating. All they did was disconnect them under the house, leaving them still connected to the underside of the bathroom sink they knew I was later removing. That's lazy. Was told the original tech I met, David, would be my tech. They sent a bunch of others and not David. Waste of my time and money. I had another $5000 of plumbing work I needed done. I hired a better plumbing company to do it. Don't settle for a fancy website, mediocre customer service, and halfway work. These folks don't do what they say they will nor do they send the techs they promise to send.

I have a daughter with a heart condition and a limited life and a heart we need to protect. Yet many of their techs had a problem wearing a mask inside. They made it into a political covid issue instead. When I insisted they wear masks in my house, one smarted off. Unprofessional behavior. That's the last time they were allowed in my home. Here is a pic of the pipes I had to remove myself, after paying them to do it. Do not recommend.

May D.

I called Swan Plumbing Heating and Air because I am a member with the company. They are on the high side with their fees. Since I had a leak from my 2nd floor bathroom, I went ahead and set up the appointment anyway.
David, the technician, came and said that the wax ring of our toilet needed to be replaced. It was going to cost $275 to which we agreed. He had to buy the wax ring (he took forever to return to the house per my husband). When he was about to change the wax ring, he changed his repair proposal to now replacing the toilet flange, making a hole on the sheet rock (which he is not going to repair) to the tune of $2300! My husband called me to inform me of this and of course, I did not agree! I told him to have the technician put back the toilet and turn the water back on! As in any estimate, we have the right to reject any proposal!
The technician left the toilet uninstalled and the water to the whole house turned off! He had the audacity to charge my husband $225 ($275 less $50 coupon) for something that was not done and that was going to inconvenience my family! This is just ridiculous! Who can function with no water? Melanie from Swan explained to me that he can not turn the water on because he did not want to cause a flood! Well, why did we call a plumber for? If the valve was faulty, which he thought it was, he could've replaced the valve so as not to leak and leave our water on! He is the professional and he scared my husband saying it may cause a flood! Of course, we did not want that to happen! Melanie said that she will escalate the matter and let her manager know, that the manager will give us a call. It is now close to 24 hours and still no call! I told her that she has inconvenienced us and that I want my money back!
Long story short, I called another plumber and it did not cost me $2300! He said that the flange did not need to be replaced. It was normal wear and tear and that the screws were still intact! The sheetrock or holes in the wall was not needed! No repair of the drain in wall was necessary. Yes, he replaced the valve and the wax ring to the tune of $130.
So BEWARE of this company! I had the intention of having them do the job and not screw me over! I said no because I wanted a second opinion and I did not have that kind of money! For David to leave my home with no water is mean and inexcusable, unacceptable! No one should have to deal with that kind of treatment!
Yep, I agree with with Meg's review from April 28, 2021. This company's modus operandi is bait and switch! SAD!

Megan S.

Our water heater is in a closet in our bedroom hallway. We have a flood stop on it, thankfully. The flood stop started beeping yesterday afternoon. When this happens, the hot water automatically is shut off from the whole house. Our water heater had given out after 17 years. Here we were, on a Thursday afternoon of Labor Day weekend, with no hot water. We called several companies but no one was available to replace the water heater the same day until we called Swan. Tony, the service manager, was kind enough to finagle their schedule so they could fit us in. He had me take pictures of our water heater so he could send the right size, offered us 3 choices, and had plumbers out mid afternoon. Michael, the plumber, was absolutely meticulous in removing the old water heater and installing the new one. I did not have to clean anything when he left. We really appreciate their help in this situation and we will definitely use them in the future.

Michelle P.

Needed some sockets and light switches exchanged out to white after after having the guesthouse painted, in addition to having them check 2 outdoor landscape lights. The quote was $250 an hour and over $700 to investigate the two landscape lights out front. Because the nice technician was here already and he figured it would take about an hour to exchange the sockets and switches, I agreed to have him do the guesthouse work, but didn't agree to the expensive landscape light price. I added some garage sockets and switches to the work order and got charged for 3 hours to install the sockets and light switches, which I wasn't happy about. $750 for 17 sockets and switches....a little expensive no? The ""coming out to give you a quote"" would have been avoided if I had known they were going to charge $250.- an hour and $700 to diagnose 2 landscape lights.

Nancy H.

Please do not call them on the weekend if you have an emergency, they have a flat rate of 2400.00 for a service visit call. Rip off company. liar techs , my business was shut down for 5 days , due to their miscommunication, they charged 799.00 for a diagnostic fee , which was already diagnosed by the gas company and 1500.00 for 10 minutes plumbing job.

Thao N.

I still believe that the yearly price for periodic/seasonal check up is great. The last time we had one, the technician was stating how our house would fail inspection if we don't cough up 200+ dollars to fix something I have never heard in my life. We have had two inspections just to buy our new house in 2018. We've had them come over the last year and half with no one saying anything about this horrible oversight. I recommend they stop trying to upsell. Recommend all you want but the moment you try to scare me with bs I'm going to start thinking it's time to discontinue their service.

Rudy C.

No show.
Had an appointment to have someone come out to give me a quote on replacing an hvac system at our lakehouse. No one showed nor did I recieve a call letting me know that they weren't going to make it out. If they can't keep appointments then I wonder what type of installs they do. Scratch them off my list.

Meg L.

We set up an appt with Swan to come out the following day for a $79.99 service call for a gas pressure check. The female customer service rep said it would be the $79.99 fee and then if they need to do anything other than the check it would be an additional fee. The techs showed up today and said it's $79.99 just to show up at the house plus $450 per hour for the check, which means over $500 for a simple pressure check! No way.

Unsure if this is a blatant ""bait and switch"" or what else it could be. If the main office tells you that it's going to be $80 for a service call/check then that's what it should cost. We were prepped to pay additional fees if something was found to be wrong/broken/etc... But not 500+ to just check it out.