Strada Services

Barbara F.

We called for A/C service on a Sunday, day before Memorial Holiday. The tech arrived Sunday and said someone would come out Tuesday to confirm the needed part. Tuesday, we called at 10:15 and were told the parts department would contact us. After calling again around 4:30 someone called us later and asked if they could come out Wednesday afternoon to look at the. So Tuesday was wasted. Wednesday two different techs came out and the second one said he had to call the company to approve the part. Parts department would call us about arrival. They called and said the part would arrive Friday. We called Friday afternoon and the part would arrive Saturday but the company is closed. We called Monday and they said the part was still not there! We called later that afternoon. Parts said they would call the company again. They called us soon and said the part was actually there and the repair was scheduled the next day with the original tech who could do nothing. My husband opted to wait for another tech and the repair was done Thursday, eleven days after the original call!! They wasted two days and were not good with customer service. I called twice asking for a manager and never spoke to one. Would not use and would not recommend this company.

Tamra S.

Greg Fedorowicz with Strada Security was a God send. He was helpful, patient, knowledgeable and was able to resolve my situation in a timely manner. Completely cleared up a situation that was misunderstood in 5 minutes! Great guy, so thankful he answered the phone :) looking forward to many more years of Strada Security protecting my home, as I have been a customer for over 10 years...thanks again Greg for your kindness and help!

Sherrie S.

They responded quickly but I advised them I had already hired another company. They thanked me for calling.

Terri N.

If you are going to buy out a company you need to take care of their clients. You ignored our calls and e-mails and basically left us in a jam. It wasn't our fault you bought One Stop during our AC installation. Be wary of these guys!

J Clifford W.

Strada Air Conditioning offered me the best pricing of any AC Company I spoke with. The service tech was extremely knowledgeable and friendly. The whole experience was excellent

Samuel H.

Strata representative, Kevin Baxter did some electrical at my home today. I was given a time between noon and 4:00pm when he would show up, he arrived shortly after 1:00pm. I had a ground fault receptacle needing replaced, removal of a surge protector and correction on multiple double tab connections in my main electrical panel. After showing the work to Kevin, he gathered his tools out of his truck and went right to work, completing everything needed. He was knowledgeable, efficient, wasted no time at all. He was polite and explained while he was completing the work. Unfortunately I don't have the name of the lady I initially spoke to, but she was very pleasant and was definitely customer service focused. I have never heard of Strada but would not hesitate to call them for future electrical work.

Isaiah S.

I was in contact with them last week and was told I would get a call back to discuss and issue occurring from a previous res placement and never did.
Now after the hurricane I was without power for 3 days and after it came back on the A/C is not working. So I have been calling since yesterday evening and they keep saying a tech will call me back. Finally I get someone to transfer me to a tech that said he could come out. After discussing he said he needed to talk to his supervisor and would call back in 5 minutes. It's been over an hour and he hasn't responded, won't pick up calls, and has a full voicemail.
Terrible customer service. I wish One Stop never got bought by them.

Update: The review was updated from 1 to 3 stars for the following reason. Once the week started, the full time customer service people were very nice and attentive and it seems the after hour representatives were the bad eggs (they sounded and acted like they could care less and did everything they could to not stay in contact).
I was finally able to get someone out here to fix the issue and they were very helpful and informative.
However, due to the experience of the after hour representatives and those dealt with over the weekend I can't update past 3 stars.

J. S.

I've used them once ...2 months ago. AC cut out..ended up being a minor issue but they were at my house within 1 day in the middle of summer. They had it up and running in 1 hour. Price was about $100 less than DelAir typically charged me in the past. I have no reason to doubt their abilities. I'm hoping to get 1 or 2 more years out of my current system. I will continue to call Strada for maintenance issues until that time. If all goes well I will certainly look to them for a replacement unit when the time comes.

Jaclyn G.

Attention all One Stop (OS) now recently acquired by Strada Services (SS) customers. In short should you have purchased a Service Warranty Plan (SWP) by OS it will not be honored as of 8/11 (and possibly before then per past reviewers). Parts may be covered due to your manufacturer warranty but keep in mind any AC servicer will be able to cover parts should your unit still be in its manufacturer warranty period. In order to compensate for these warranties OS now SS is charging excessive labor charges to its previous OS warranty customers. I was quoted a labor charge approximately $600-800 more than three other local AC companies to fix an evaporator coil/TXV valve. Do not hire this company. Customer service will not get back to you efficiently and you will be overcharged.
I bought a new construction townhome in 12/18 with an AC unit installed by OS. In 4/20 my high pressure valve broke. We purchased a Service Warranty Plan (SWP) in 2020 which we have kept and renewed each year most recently in 3/22 for over $400. In early 8/22 on a Thursday my AC unit was not cooling appropriately so I called OS. After a failed overnight call I called again the next morning and was scheduled for an appointment the following Monday from 8-1 pm. At 1:05 pm on Monday my technician had not showed up. It took about 45 minutes worth of calling from multiple phone lines and being placed on hold to reach a representative at One Stop who answered the phone as ""Strada Services"" to my surprise. I was told my technician was running behind and I was the next stop. At 3:30 pm the technician still had not arrived. I called again and was told he had stopped somewhere else before me. At 4:35 my technician arrived without the 30 minute call ahead I was promised by two employees on the phone. My unit was diagnosed with an interior leak and patched ""for approximately $1,000 worth of labor/parts but good thing I had the SWP because this would be expensive"" per the technician. I was charged $25 per my contract and told the part was not on hand and had to be ordered and fixed at a later date. The following morning I was called by Marissa from the parts department and a voicemail was left saying I had to approve $1400 in order to order the evaporation coil and TXV part. All day I could not get through to one person at One Stop/Strada. I was told by a receptionist my warranty would be honored and they'd have someone from service or parts call me back. No one did. The next day I called again and finally got through to someone who said as of Thursday August 11 they were not honoring the SWP. My parts were covered under my manufacturer warranty but I would owe $1400 in labor alone despite my plan being honored two days ago. Two days prior everything was covered under the same ticket that was not resolved. The original man I spoke with even stated he felt my quote was high, but upon speaking with parts it was the correct quote for labor. One Stop now Strada has quoted me a significantly higher charge compared to 3 other AC companies to fix the same problem.
Per the man spoken with who denied my SWP One Stop has been acquired and filed bankruptcy. If Strada has in fact only purchased the assets of this company then current and future customers should know you will be burned and uncompensated. I used to find both One Stop and Strada reputable companies but their customer service, efficiency and inability to handle a transition has changed this opinion greatly.
I wish I had seen the below reviews before calling them and dealing with such incompetent and rude customer service. I encourage you to seek alternative companies whether large or small.
I ironically use Strada Services for my security as they performed my installation in 2019. They have replaced my entire circuit breaker as Strada Electric in 2022 after multiple failed breakers from initially installing faulty ones and taking fault for it. I'm incredibly disappointed in their acquisition of the AC department and would never consider services with this company again.

Kathy H.

Ken Harris, our Strada AC Residential Replacement Specialist, worked with us to replace our ailing 17 year old HVAC system. After looking over our existing equipment, Ken carefully explained what he recommended for our house and personal needs. He offered us an excellent price for a new Carrier system and we had our system installed within 3 days of signing our contract. Ken selected a thermostat with WiFi which he assured me was easy to program. He did not disappoint. The installers were professional, efficient and respectful. Strada offers a very affordable replacement air filters online service which I took advantage of. They also have a reasonably priced maintenance contract as well. I'm a first time customer of Strada Services and I am very satisfied with my decision.