Strada Services

Fernando M.

We had a couple of issues with my home they had a couple of technicians over and took care of my problems!
Great, guys! Polite and very cleaned!
Great services company!

BobRobin S.

Strada has taken over the company I have used for years for my HVAC maintenance. They are horrible. You can't reach the local office on the phone and if you call the Florida number they switch you to the local number. The worst is when I finally made an appointment for routine maintenance they were a no show. After calling all afternoon the answer service finally got a message to someone that called me a liar and said there was no way I had made my appointment when I did. These people suck!

Austin R.

AMAZING RESOLUTION

I had Strada do a full hvac replacement a month ago and all went well except for a mistake that happened. I was upset and worried as I wasn't sure how this mistake would be corrected or handled. Strada and Joe were at my house within days of the hurricane and began fixing the issue. Within a week they had the entire mistake resolved and cleared up. They were kind, quick, and thorough.

The hvac has been running like a dream and I have no complaints. The house is ice cold and the installation took a single day. Very kind workers and helpful staff. Mistakes happen in life, and Strada stepped up and provided 5/5 star service all around. I will be using them again!

Tim R.

Last Friday I was told a tech would be at my home Monday between 1pm and 6pm.
I then got a text Monday that the tech would be there Tuesday.
I called to establish an arrival time on Tuesday. I was told a 4:30 arrival. 20 minutes later I got another phone call asking me to ""schedule a service"".
Later I received a text to say the tech would be 2 hours late.
The initial appointment was to be between 1 and 6 on Monday. The tech finally showed up after all this at 7:30 p.m. on Tuesday. I declined the service. Luckily we were waiting for a part replacement. If we had no A/C we would have gone without for FIVE DAYS. Word of mouth and social media is a powerful thing. I intend to engage in both. TERRIBLE CUSTOMER SERVICE!

Angela C.

Had a spot on my ceiling where drywall was peeling. My dad looked in attic to find the duct had condensation and was dripping. Called Strada since they installed the unit in a new build. They arrived and found that when the unit was installed it was not sealed properly which caused air from outside to get in and produced condensation and the dripping and resulted in the duct being damaged and needing replaced. Strada says that its not under warranty cause it's the duct only the unit is under warranty. If it was installed properly and sealed correctly the duct would not need replacing. They want me to pay for a new duct to be installed because of their incompetence. If they don't uphold their work, why would I pay to have them fix their mistake. I will do my business elsewhere if they do not make it right. Very unprofessional. Quality of work is terrible.

Shawn B.

This is going to be a long, detailed rant. No I don't want to talk to the owner (who from what I have read here on Yelp isn't the owner anyway), I wanted you people to do what you said, when you said you would do it.
Can you give this company a negative rating? Our air conditioner went out on Saturday 7/13/2024 at about noon (95 degrees in Orlando). Since our house was built in 2022 (of course after our 1-year warranty) and Strada was the company that installed it (their business card was on the until and on all our paperwork from the closing) we called them. I think the unit itself is covered under warranty but I may need to pay for labor. You sit on hold FOREVER and no one ever answered. I got a response from the chat feature (assuming it was a real person) and we agreed to pay the $189+repair fee for the weekend service. I got an email confirmation with my appointment confirmation that day on Sat between 5p-8pm. I also got on line and scheduled a repair for Tuesday just in case figuring I can always cancel it. At 4:59pm I got an email saying that my tech ""Chris Beasley"" is on his way... no one showed up.
Ok, things happen and I understand that. I called early the next day and spoke to a lady (I didn't get her name since I figured they would do what they say) and I asked what happened to Chris. She apologized and said that she would put in the emergency ticket since it was going to be 92 on Sunday and we were without AC. She would send the ticket right over to the main office and have someone sent out. I got a confirmation email at 11:05 am that my tech would be out between 8:55 am -10:55 am (yep, I got the email AFTER they were already late) SMH. Surprise, surprise no tech on Sunday.
I called on Monday July 15th and spoke to Nikki and told her everything that had happened. The no tech(s), the confirmation emails etc. I asked if my appointment tomorrow was still on the books and she said ""yes, it is"" I got 2 emails that day to confirm my appointment.
Today is Tuesday the 16th and I called them again at 2:43 pm on the office number of 1-877-906-1113 and spoke to Felicia. She said that I have two techs that are scheduled to come out (Gavin or Cesear) and she will get in touch with them and have them contact me with an ETA. 3:39 pm they texted and said the tech is running late and will be on his way in an hour to hour and a half. 5:05 pm I asked if the tech is still coming out. After I sent them a text letting them know that when they see the negative reviews in Yelp and Google, they would be mine did I finally get a call from the techs. They finally came out at 8pm and couldn't find anything wrong (SMH) ran their leak detector around and said ""obviously there is a leak since your freon is about 1/3 down, but we can't find it"" I would have to pay them to run a Nitrogen test ($650) to find the source of the leak. And they charged me $144 for the diagnostic visit. Still no AC.
Warranty or no, I can't have my family sitting in the heat due to this company's repeated incompetence, neglect, and negligence. Call ANYONE else to fix your AC!!

Nanci C.

Minor issues in a new build were addressed promptly. Still waiting on an estimate for ""zoning"" the a/c in my 2,800 Sq ft home but I wouldn't have anyone but Strada do the work.

Paige P.

Beware of Strada.
I called to get hvac fixed. Tech was there for 3 hours ($144 service fee - twice as much as others).
He asked for the manual, then he asked for a ladder, then he never found issue but added refrigerant and wanted to charge me $1200 for txv valve, saying it was bad. Funny thing is I just had it replaced. So they left and did nothing. I had a 2nd opinion and txv valve is fine. And now tech is calling me demanding payment and asking why I complained, when he blocked the driveway and stood in front of the door when str guests were trying to get into the villa, and tech said in ring camera, I need to know who is going to pay me. Seriously? They have a dept for that. He just stood there and blocked them. He was there for 4 hours and nothing was fixed. Then I get a call asking for the money because they ordered the part. I said no to getting another txv valve. I dont need one! Worse service ever. Call someone else. I called the office person and asked for an update while they were there, and she said I am sure he if doing a thorough examination. I asked her to check if he needed help. He was there for 4 hours, says the mini split is leaking, but cant find leak, so filled us with refrigerant ($350) and then left .
I wish I would have seen these reviews earlier.

Dawn B.

Technicians Cody Thompson and Hector Isabel did and excellent job installing 2 ceiling fans, an electrical outlet and strip lights in 4 hours. They were polite, professsional, knowledeable and efficient. I would use Strada Electrical services again.

George K.

As a follow up to my 6/23 post last year, I continue to have issues with the $3k of electrical work performed by Strada. I just hired another electrical contractor to remediate the work performed by Strada. It seems that Strada was in violation of the National Electric Code by dropping Romex into a wet location. Strada had offered to refund half of my $3k last June, if I signed a non-disclosure agreement. Of course I did not, as I would lose all recourse. You never get to talk to Joe or his Customer service manager, only the woman that picks up his dry cleaning and takes his kids to school (Fixer) about these matters. Again, avoid Strada at all costs, and it may save you or your loved one's lives!!!