Strada Services

PB M.

I usually never give reviews but Michael and Cedrick were very fast, efficient , & knowledgeable. They eased my worries on having my electrical outlet that I requested installed. This company gave me a direct quote for the hourly price and an appointment fast. Good techs, greater service! Give them guys a raise for sure. 5 stars.

Angela J.

Provide installer with the appropriate tools and team members to complete a project to avoid having to reschedule or arrange another install date. Provide accurate information on the discounts available to customers who are apart of the preventive maintenance plan.

Michelle D.

Full disclosure, Strada did NOT repair my AC. However, I DID request an appointment for which they did not show up. I received an appointment confirmation text that said the technician was 45 miles away and would arrive in 50 minutes. I called the office *90 minutes later* for an update. The representative said she would call back. I waited *another 90 minutes* before calling again to be told that they would have to reschedule due to an equipment problem. They should have told me this information much earlier in the day so I could make other arrangements. I will not call them again. Two stars because at least the represenrative was polite and apologized.

Christopher M.

They came last night on an emergency visit (second time since 11/11/23) to unclog a pipe in the air handler. Cost was $325. After they left the AC went out again...but it was too late to call them back.

Justyn A.

The company cares nothing for public safety and allows their employees to blindly disobey the law. Personally, I find this untrustworthy and despicable. Just because they want a parking space, I've seen children forced out in the street to go around them. They say they don't condone this behavior, but the pictures were taken a week apart and they have taken no corrective action.

Choose someone else who has integrity and values public safety.

Mique T.

I have Duke wire insurance and they said they would send a local electric company out. They had been to my house before and they were terrible. I requested Strada because I had had them before and they always fix the problem. I now request Al C. as he is polite, very respectful and knowledgeable. He always fixes my problem. I'm more than happy knowing I have an excellent electrician and a electric company that are exceptional......I sleep better knowing my electricity is up to date.

Miss J.

they are putting under size units in brand new homes I have a 2015 square-foot home my air-conditioning unit that they installed is a 2.5 ton my neighbor who had theirs done before the pandemic has a 1700 square-foot home her air conditioner is 3 ton. Something is not adding up and my house is very hot. I complain every time it's hot outside. She never has complaints.

Maryann G.

Jorman came and fixed a wiring issue we had. Took care of the issue and explained everything to us on the warranty and maintenance of our new construction Trane system. Was very clean and kept our house clean also. Very professional!

Jennifer G.

I pay for a wire protection plan through Duke energy. I called for service 7/29. At first they sent it to live wire electric. They never showed up. Duke then sent Strada. I'm giving them the 2 stars for promptness the first day. After that it all went downhill FAST! On 8/10 Dennis showed up. He was very nice & seemed like he would follow through. He told me he needed to come back the following week. He needed a second guy to help run new wires. I told him to go ahead & leave the washer & dryer pulled out since he was coming back in a few days. The following week, I never heard from them. I called Duke to ask what was happening. They contacted Strada who connected me to their office assistant. She told me she would put me on the schedule for that next Monday. She told me my appointment was noon but I'd most likely hear from them between 11-12. I said no problem.

On Monday I waited for the tech to show up. At 1pm I called Strada to ask where he was. They said he has until 4pm to show up so he's not late, yet. I asked for an ETA since I pick my granddaughters up from school. They had no idea. I called my daughter who had to take an extra break to go get them since I couldn't leave.

Fast forward to 4pm. I called Duke since this guy still never called or showed up. They get ahold of Strada who keeps trying to reach their guy; Dennis. He finally answers and is instructed to call me. He calls at 4:15 saying they're tired & hungry & really don't think I want the job done today. Nope, I wasted the entire day waiting on them, they can come do the job. Had they bothered to call earlier, I may of been more flexible. At this point I was done waiting on them! He says he will be here in 30 minutes. At 5:50pm he pulls up. (Definitely not 30 mins!) He then sends his helper in to do the job while he sits outside in the truck. Remember, he said he had to come back with 2 guys yet he sits outside while the helper runs outside, back inside, into the attic, back to the laundry room, back outside.... Etc. this went on about 25-30 minutes. Finally Dennis decided he's gonna help... he knocks on the door, proceeds to ask where the other guy is. I say he's out back. Then, Dennis proceeds to go into my attic and drill the hole for the wire.

HE DRILLS THE HOLE IN THE WRONG ROOM!!!

He was supposed to drill it into the bedroom where the washer & dryer is. He drilled it 3-4 feet away from the actual spot he should have! I must also mention he was only about 3 feet from the attic door so he could of looked back & saw he was nowhere near the correct spot. He then goes to talk to his supervisor, I see him taking pictures & wonder what's going on & why is this guy taking pictures in my bathroom!? He leaves a huge mess & says his boss will send him back to caulk it. Now this is a tile in the center of my shower in my guest bathroom. It's not a small hole either. I tell Dennis I want it fixed properly. He says they can just caulk it. I said I'll be contacting Duke again. The next day, Dennis calls again to ask if he can come CAULK the tile!!! I said no, I want the tile replaced. It's a common white tile & he can fix it properly. I did not hear from them for a few more days. I contacted Duke and spoke to the supervisor. I sent him pictures of the damage, he agreed it needed to be replaced. I was supposed to hear from Strada the next day. I never heard from them. I messaged the supervisor from Duke energy again, he contacts Strada again! I received a call from Alex a couple days later. He said he was sending a message to his tile guy, I should hear from him the next day. That never happened. It took me another week & a half of back & forth to finally get the tile replaced. The guy did a good job on the tile but failed to clean up any of his mess again! For this one small tile to be replaced, I sure had a huge mess to clean up!

additionally, Dennis would not put the appliances back after he was finished. I told Alex (supervisor) this & was told they don't move anything. He says even if it's a dishwasher that needs repair, they require the customers to remove it before their arrival!?!? Yeah... pretty much BS but hey, it's Strada... that's the name of their game. Can you imagine calling for a repair but you're supposed to unhook your electric on your own? Yeah.., just call a reputable electrician. I've already told Duke if this is all they've got, I'd rather cancel my plan than have them here again. They're that big of a joke! Yes, my dryer finally works again but for the amount of hassle it took to get it repaired, I would never recommend Strada services & most definitely will never allow Dennis in my home again! Can you believe they wanted to just put caulk that hole in my tile shower!? Can you imagine being a guest & looking up to see a hole in the shower, while you're showering!? Yeah, I wasn't going for it either...

Scott L.

Our electricity was out in our Master Bedroom and Bath. I called and spoke to David who figured out our problem over the phone. He originally said someone could come out Monday, but immediately called back and asked me to try something that could be the cause. It worked and electricity was restored.
I am an extremely happy customer. Thank you David for your kindness! Thank you Strada for being of excellence!