Service Champions

Kyle C.

My technician (Joseph) was sent to my house to work on my AC/Heating unit (Fraser & Johnson) about 4 weeks ago (only the AC unit had a problem). He opened up the entire unit and identified that the AC unit had a bad relay, he followed to let me know he would order the part and call me back in a few days. When he was leaving he mentioned that ""as soon as 1 thing breaks in these type of units, everything breaks"". The next day a burning rubber smell started coming out of my heater (there was nothing wrong with my heater previously). After 1 week no one called me back so I followed up, customer services ensured I would get a call. Another week went by no call, I call again and ask for management, customer service said management would call me back later that day. Another week goes by I still have not received a call, I call again and they ensure me again management would call me. Till this day no-one has ever call. The only thing they will do is send another tech for another service fee, original tech Joseph has dropped off the face of the earth and management is non-existent. I do research on the internet about service champion in California, turns out they sabotage units and make you replace them for top dollar. Check out this reddit link with the details:

https://www.reddit.com/r/orangecounty/comments/u9j79v/psa_dont_ever_use_service_champions_for_hvac_work/

Long story short. Don't use this Sh*t company.

Paula M.

service champions upgraded out outside electrical panel resulting in a change of amperage on our dryer outlet. It should be 240 amps and we are now only gettting 190 amps so the dryer won't dry. after several calls, they say it's a prob with the dryer. But I saw the guy test the outlet and it was reading 190. We took a pic. They need to stop playing games. Terrible customer service. Will be following up again on Monday.

Update: feb 23 2022- revising review to 4 stars. Service champions arrived today to fix the amperage problem on the dryer outlet. Fixed without charge. They also fixed the error we were getting on the hottub which was over and above! Many thanks to Johnny at Maine Electric for his great customer service and for making things work again!

Franc C.

Perfect!
Great Customer Service, Friendly, Professional, and on time. Highly recommend this service professional and the company.

Alfred L.

This review is for technician Angel.

Angel came to inspect our HVAC system as part of annual maintenance. After going down to our crawlspace (not just looking at the hatch with flashlight like few companies that we've hired over the years), he discovered our ducts were in very poor shape. He documented the problems in details, with thermal photos pointing out specific areas. He also thoroughly cleaned and inspected our furnace, and gave us a detailed report.

He was professional and easy to work with. We were grateful to have him that day.

Roxanne H.

Our installation team was excellent! Especially Carlos Maningo and Oscar Gil-Morlaes. Actually the whole team that was dispatched to our home was excellent. Our installation took an entire day and a half. From the moment the team arrived until the evening the job was completed this team had the utmost consideration for our home and the project they were committed to.

Sheldon C.

Martin Palacios your service technician was fantastic he took care of all my needs and keeps my heat and AC running. Thank you Service Champions for retaining a great technician

A R.

Service Champions made the whole process of requesting a quote and having someone come out and take a look at a possible repair very easy! They were very responsive, easy to schedule with, and adhered to the timing given. Aaron Resendez came out to take a look at a bathroom fan that needs replacing and was extremely professional, friendly, and informative. Thank you so much, Service Champions, for wonderful service!

Donna H.

Service Champions installed a new furnace, Unfortunately due to the poor quality of work the inspection failed. It took several phone calls to schedule an appointment to fix the issued laid out by the inspector. Whilst I was waiting the new furnace stopped working! when someone did come out they found wires in the wrong place which potentially could have started a fire. The quality of work is very poor, the insulation they is falling off for the second time now. This is after I paid for the VIP membership.
Not to mention the trash they left behind them each time!

Vicki W.

Same day service provided a furnace repair which corrected a heating inconsistency repair which now makes my home so comfortable.

Qiwen Y.

Virgilio did excellent explaining and very nice and patien.
very appreciated excellent work.