Service Champions

Lorin K.

We had Service Champions come into our home for a test of our air conditioning, heating and house ducting. Thomas Smith , of Service Champions, called to tell us he was on the way and arrived on time.
Upon arrival he sat down with me and ran though all of the things he was going to have to do to complete the tests and said it would take as much as three hours. I walked him around the house and showed him all the vents and returns, access to under the house and access to the attic.
He removed the reusable filters from the return vents and cleaned them and then he started off testing the static pressure for the house ducts. After that, with apologies from me, went under the house to visually inspect the duct work. This took him little longer than normal as the space under the house is very short and has lots of sharp rocks and gravel making it very hard to crawl around. He took pictures while he was under there so that he could show us how it looked there.
Next he went up into the attic and checked out the insulation and the ductwork for the returns. After this he set up for a negative pressure test and then finished up with at pressure / flow test of all the ducts.
Thomas worked very hard to make sure that the work was complete,and accurate. Although the trip under the house was arduous he never complained in the least. He was extremely careful to be sure that he left no evidence of his work and left the house in the same condition as when arrived. The call ran longer than anticipated (primarily due to the limited access space under the house), and he did his best to finished the work quickly.
When finished, Thomas went through all the tests he had run and explained the data that had been collected. He also showed us the pictures that he took under the house. (Service Champions had replaced all the duct work in the house and corrected issues with Central heating and cooling systems in October of 2012).
Thomas really went beyond what was necessary. I would not hesitate to welcome back to our home in the future. He is also a great example of the quality of the employees of Service Champions and I endorse the completely as they have always shown up on time, fixed any problems quickly and efficiently and left me with a smile on my face. It just doesn't get better than that!

Dimitry B.

I made a request to do a furnace tune-up at my house taking advantage of the promo letter I received to an $88 tune-up. Dakota showed up on time and spent well over an hour servicing the furnace. He explained every step of the way and made a number of measurements. Luckily my 14 year old furnace was in good shape and he found only one item that might require attention in the future. Before he left he presented me with some alternatives for a maintenance program which was reasonable. I was impressed and would definitely recommend the company and especially Dakota.

Brian K.

Very nice workers but beware, they will take advantage of you.
We received a quote to replace our plenum return for our furnace, and Service Champions quoted us $2,100.00.....we got the job done for $750.00.

Sem L.

Rene Martinez is a true professional and very knowledgeable. He promptly troubleshot and fixed our HVAC system. He showed us ways to save money with their programs.

Annie J.

My mom has had a service contract with Service Champions since they installed a new furnace and tankless. They always do a nice job and once went way above and beyond to solve a problem. Charles was a big problem solver and pleasant to be around. But all of the technicians that have ever come out have been top notch! Their prices aren't the cheapest, but it's the best service around.

Kathy F.

So I called Service Champions recently during the big heat wave in August. Our air was working but I felt it wasn't 100% and just wanted a tuneup. So the day before our appointment I got a call from them, asking if I would be able to reschedule. They had had so many calls from people whose air was not working at all, and since mine was, they thought I could postpone the appointment a bit. So while a teeny bit annoying, they were super nice about it, and I completely agreed with their reasoning. They were flooded with calls from people with no air at all, and if it were me, I would be so thankful that I was able to get an appointment at all. So I agreed to postpone our appointment by a week or so. They gave me $20 off the tune-up cost, which was really nice. The office staff is very friendly.

So Dakota came out to do our tune-up. He was SUPER thorough. I had no idea how much went in to checking to see that everything was functioning correctly. He explained everything that he was doing and spent quite a bit of time with us. Just a super friendly, knowledgeable guy. So it turned out all was fine - he showed us the temp at which the air comes out of our vents. It's just when it's 100 degrees outside the unit can only do so much to cool our house, which is large.

So just very impressed with their service and the tech that came up. Sometimes with these things the low price for a tune-up or check is just a way to get in the door and then you get hit with some huge repair or something that they say is needed. But I felt they were super honest and up front and won't hesitate to call them again if our heating or cooling has issues.

Bryan C.

Service Champions sent a text of who is showing up and at what time frame. Rene Martinez came out to fix our San Jose home A/C at the most needed time when the temperature is way too high and hot. He is very polite, and very knowledgeable in explaining in details of what caused our A/C to break. Rene went the extra miles to drive back to his office to pick up the motor. Overall, we saved lots of money and have our A/C fixed at the same day!!! We will continue our membership with Service Champions!!!

Samuel F.

The company's MVP service agreement includes a free annual tune-up for A/C and furnace, and I had my annual tune-up today. Service Champions continues to amaze me with their level of competence and professionalism. Not only do they successfully focus on the customer, but they deliver a top-notch service. The technician was Dakota, and he arrived within the promised time frame; as a courtesy the office sends you a text when the technician is on their way. Everything about Dakota's visit reflected the level service I've come to expect from Service Champions, as I've been using them for the past 7 years. He was careful to always put his booties on before stepping indoors, for example. Always. He explained that the check-up might take a while, and wanted to know if I was ok being home for at least a couple of hours, or whether I might have something scheduled later that I had to get to. Very considerate to ask, I think. On the technical side, it is clear he's an expert, and very, very thorough, checking every aspect of the system such as temperature differentials, crawling into the crawl space and the attic, not to mention of course measuring and also cleaning the interior of the furnace. He took photos as he went along, and explained everything to me while showing the photos on his iPad, so I could see what he saw in the crawl space, in the attic, and in the furnace. Coming up from the crawlspace he said, ""Your ducts look really good. Service Champions must have worked on them, we're the only company that uses that level of quality material and technique."" I didn't think so at first, but checking my records, he was right. I had forgotten that they had done a 'duct seal' job a few years back. Good to know they know good work when they see it! Finally, on to the A/C unit outdoors. I didn't expect any issues, since the system is just 7 years old, and after all, I have my annual check-up to make sure everything's working perfectly! But he connected his meters and found an issue. Not enough coolant pressure. Dakota was as surprised as I was, but got it back up to spec by adding coolant, and then injecting dye so if there's a leak, he can find it on his next visit, which he was able to schedule in three weeks, which by the way will be included in my service agreement. After all was said and done, this was almost a three hour appointment, but it gives me confidence to know that everything is taken care of properly. I do have to mention that Dakota outlined a couple of upgrades that might help the A/C performance in my situation, but there was not any sales pressure at all. In the end, I went ahead and made an appointment to get an estimate on a radiant barrier in the attic.

As a homeowner, it took me a while to understand that heating and air conditioning systems don't last forever, they slowly wear out over the years, and you need a professional to come in and check on them regularly. That's why I'm happy my wife convinced me to sign up for the service contract those years back (credit where credit is due!). As for Dakota's visit today, I really couldn't be any more satisfied and, as I've come to expect from this company, impressed.

Lydia Z.

Dakota came in today and had a really professional services. He fixed a problem we had for over a year that previous guy didn't fix. He is really patient and explained everything. Thank you!

Emily C.

Very happy with the Service Champions technician and customer service. Dakota was friendly, professional and knowledgeable. He diagnosed and fixed our problem in about an hour. The agents I spoke to on the phone to schedule the service appointment were excellent as well. Thanks!!