Service Champions

Jim R.

AC old and is on life support. Giovanni came out right during the scheduled window, made it easy to plan my day. He diagnosed the problems. and quickly repaired them. I am a repeat customer, and will continue to use Service Champions

Amit S.

I have been a customer with service champions and have liked their services. They have knowledgeable and friendly technicians who are punctual and do a decent job

Unfortunately the filter replacement is not included with their yearly maintenance. This year I paid for both ac and furnace tuneup but that did not include changing the air filters in the home.

But i would highly recommend them if you have your own filters as the service is pretty good.

Domingo G.

I cannot explain what a disappointing and frustrating experience has been for me to deal with this company. I trusted most of the comments to contract their services as well as the sales person that sold me the full service and equipment for an AC - Furnace installation.
To begin with, the full system was supposed to be installed in one day. The technicians didn't finish the job that day, and they were unable to give a response when they would complete the job. The furnace was not fully installed and the AC equipment was not running either.
I was hoping the company would contact me back again the day after, but never received any call. I had to personally contact the sales person to contact internally a manager that can give me some update on what would be the next steps.
Finally, another technician came by the day after who just gave me the SAME update that none of the equipment were fully installed, and he was not the right person to complete the installation. He told me that the company would be calling me back to probably schedule me 4 days after, leaving me with half-way work for almost a week.
After complaining several times, they finally scheduled me 3 days after with a technician that is telling me the same thing, your brand-new AC is not working and we would need to schedule you with yet another technician again. I'm now going for the 5th day without a final resolution of my installation nor my case.
I just wanted to share my personal experience, so you seriously reconsider when contracting with them.

Bryce M.

Giovanni from Service Champions Heating & Air Conditioning came out to repair my AC today and it was an extremely positive experience. He was very professional, knowledgeable, and straightforward while he worked and as he explained the situation and options to me. He was able to run a full diagnostic on my AC and furnace and refilled the refrigerant which made an immediate difference in the effectiveness of the unit.

The system is around 20 years old and will probably need to be replaced soon but I appreciated that he made that clear while still presenting lower cost options that would help in the near term.

I will definitely be using Service Champions for all my future HVAC needs!

NOTE: Giovanni was also very respectful of social distancing guidelines and wore a mask the whole time both while working on the furnace inside and the AC unit outside.

Cindy P.

Dakota provided outstanding service, and explained each step he took to evaluate our AC system. He was able to provide us with the various options available to address the problems identified. He was polite, professional and communicated clearly. He seems to truly enjoy what he does, and this only added to his credibility as a Service Technician.

Olivier G.

Another great experience with Service Champion. Fan in the compressor stopped working during a particularly hot day (91 F) on Monday morning, I called Serice Champion and they were able to schedule me for the next day at 9 AM! I got an MVP contract with them last year and I am really glad I did. Alan, the technician arrived on time, explained what was happening, and got my unit to work again. I highly recommend this company!

Jennifer S.

My name is Jenny and I manage a property management and real estate investment company. We had a very unprofessional experience with SERVICE CHAMPIONS, San Jose branch, Steven, the manager, Dakota and Allen technicians: We called on August 6th, 2020 due to an faulty pigtail wire install on the AC unit they installed. The wire short circuited causing a melted nut and small fire inside the steel box housing. Their Technician came out, named Dakota. He did not thoroughly diagnose the issue and deflected the problem as an electrical one erroneously. The Visit cost $89 dollars diagnostic charged from Service Champions. Diagnosed wrong by Dakota. He didn't have the experience to detect that the breakers, and the circuits were all functioning properly. He never took of the steel box cover that holds the pigtail wire from the AC. He diagnosed that is was a bad breaker without checking the breaker power.
Dakota made us call an electrician to replace a ""bad"" breaker.
We called our electrician Ken who came and checked all the breakers on both the interior panel and the exterior panel. He checked the circuits and fuses. Ken noted that all were in perfect working order. He diagnosed the issue to be at the wiring that is inside the steel box that holds the pigtail AC wiring. He opened it and found evidence of a fire and a melted nut. (see pictures) He replaced that immediate wire only as this was a SERVICE CHAMPION mechanical issue due to poor install of the AC and a short in the Pigtail AC wire from initial install with Service Champions. Electrician came out and charged us $360 to trouble shoot and diagnose the correct issue that Dakota from Service Champions did not diagnose correctly. Ken and our Contractor David who also lives at the home advised us to call Service Champions again to have them send a manager or senior technician to solve the pigtail wire short issue that was warranty labor and install poorly from Service Champions.

We called Service Champions and spoke to the manager Steve whom we had made clear all the information above. Steven promised he would come out for the next technical call to diagnose this and make this good for us.
Steven then did not come out for the second call and sent a Technician named Allan. We explained to Allen the exact correct diagnosis. Allen decided to ignore our electrician and contractors diagnosis and go with Dakota's wrong diagnosis. Allen ignored the melted nut and wiring shorting photos that our contractors took. Allen instead would not look at the liability of the AC Pigwire short at the initial install and argued with us that is was now the mother board of the furnace that was ""fried"".

I told Allen numerous times to please follow the diagnostic tests of the electrician and contractor to avoid costly, timely errors and possible liability. He refused.
He forced us to order a new motherboard for the furnace even after we told him Dakota nor the electrician and contractor found the motherboard to be the issue.

We ordered a new motherboard and paid over $1,030.
Today, August 17, 2020, a Technician from Service Master came to install the new motherboard at the home only to discover that the motherboard was not the issue and that we could return the motherboard and get a refund.
The technician was shown the pigtail wire evidence of a short and the fire inside the steel box. The technician repaired the burned wire inside the steel box and the air conditioner works again. However, the contractor did tell this technician the there is a short somewhere in the AC pigtail wiring that is causing the wire to touch the metal somewhere. The initial installation was faulty by Service Champions and that this can most likely happen again if Service Champions does not fix it correctly.

We are now asking for our diagnostic of $89 dollars back. Our refund of $360 for the electrician who diagnosed this as a SERVICE CHAMPION mechanical issue due to the AC installation. A refunds for $1,030 for the new mother board that was not needed. Now I sit on hold again with no resolution nor refund.

Lars T.

95 degrees and my AC went out. Called the company next morning and the were here by noon these are the guys who have serviced my heating and Air since I bought my home. Giovanni found the problem. The price was more than i could afford. I've been off work since the Covid thing. He said he would try to fix it without replacing it. A while later he had it up and running. He warned me that it may not last until winter, but it should last long enough to get back on my feet and then afford an AC overhaul.
I can't say enough about them. Over the years they fair and honest but this time they went out of their way to help an old man out.

Patricia R.

Our AC WAS IN OVERDRIVE THUS INCREASED CONDENSATION. Technicians fr. SCs evaluated and diverted the high volume condensation water away from our home and back steps thus avoiding seepage, mold and cement degradation in driveway. Great work by these technicians! Neat, friendly, clean, polite. Who could ask for anything more?

edward C.

Have them install 2 AC Compressors and a Furnace. Their initial service was great, talked a good game. I have had them come out a few times already, for installations, follow up service (installation not done correctly to code), the New AC not working, etc over the course of 8 mths since first installations.

To be fair, bugs could be conceivably be expected in new installation, and they have been reasonably prompt in responding, except for one time where they forgot they had an appointment and didn't show up!

I found their ""selling"" service top notch, but their overall technical service ""ok"" - some techs are great, a few ""ok"". Their Customer Service line is well trained in ""service"" but not very useful past the superficial greetings.