RS Andrews

Giovanni R.

Called 1 week in advance to set up an appointment to get a NEW HVAC system priced out. Put the appointment date/time in my calendar. Got a call from the company to confirm appointment the night before, called back and left a message confirming this appointment, nobody shows up. Call them 1 hour after appointment time to check on status and they say appointment was never confirmed by me so they cancelled it. They add insult to injury saying tech called me this a.m. to attempt confirmation, which was a lie. We've given 3 major companies the opportunity to earn our business on this job, likely a job that will be priced between 10-15k. RS Andrews has failed with the basics...communicating with a customer. Casteel which is a competitor is 1000% better at all aspects. Thanks for making my decision easy RS Andrews on who to use for this job!!!

Jen A.

I was told that the technician was on his way, but he didn't show up for another 1.5 hours. He spent five minutes and said that he would call me later with an update and he did not. I called the office and they said that he would call within ten minutes. He did not. He called later, just to tell me that he would email later with a job proposal after consulting with someone else what needed to be done. He did not. I never received that email. Not a call. Nothing. I don't think this technician is seasoned. If he is, then I smell discrimination. I called another company and their technician was on time, took one look, and knew exactly what needed to be done.

Crystal C.

My experience was great! I got same day service and my technician Jason was awesome! Jason was knowledgeable about my plumbing issue, he knew immediately what the cause and source of my problem. He showed me what needed to be done and what he did when finished. Great service!! Thanks R.S. Andrews

Nitin M.

Mr. Brad, who heads the plumbing operations, is one of the nicest person's I have ever met. He is an immense professional, always courteous. He is extremely knowledgeable about his trade and I trust him completely for all my plumbing needs for multiple units. He is someone who collaborates effectively, keeps one informed and is equally apt at execution and sticks to timelines. I would highly recommend Brad at RS Andrews for all your plumbing projects. Immense pleasure working with you.

pat m.

I recently called R.S. Andrews because my plumbing pipes were making a loud noise when I turned on water faucets or flushed toilets. The tech came out and told me the pressure valve on the water coming into the house was broken and he could replace it for $549. I questioned him on this, since the valve was replaced 6 months ago. He said the valve was a cheap one and was broken. I contacted the first plumber that installed the valve, he told me to get an inexpensive pressure measuring device which I did, and told me how to adjust the pressure. This took five minutes and fixed the problem. Nothing wrong with the valve. This company is either inept or dishonest.

David W.

The technician told us that there was a buzzing noise from our water pressure regulator because the wrong one was installed and it was shot. He said he would replace it for $500. We declined, because it had just been installed 6 months previous. It turned out that the buzzing was solved by adjusting the valve with the turn of a screwdriver. Would never do business with them again!

Linda C.

I got a deal on Angie's List so I hoped this was a respectable company. A friend had told me what was wrong with my toilet. RS Andrews came out and lied about what was wrong. I got a second opinion and my friend had been right. I saved $650 by getting the second opinion. Even if they had done the repairs RS Andrews had quoted I would have still saved $550!

Paul M.

If you are looking for someone to show up on time, this is not the company you want to use. If you are looking to get a quote for the work in a reasonable time frame, this is not the company for you.
We are purchasing a home and needed a quote right away. The tech who came was very nice but had technical problems and couldn't produce the quote right there. He said he would send it first thing in the morning. Didn't happen. By lunch I called the office where I was told they would get it to me that day. Didn't happen. I called again the next day and was told they would have it to me after another 24 hours. Even after I explained to them that my due diligence was ending that day. I have yet to receive this quote. Wouldn't use this company if they paid me.

Dr F.

Pros:
* Next day appointment.
* Technician was experienced, professional, and thorough.
* Problem resolved in one visit; routine maintenance performed too.

Cons:
* VERY pricey.
* Hard sell to purchase extra services.

Edie S.

We just moved into a new house and there a couple of little things we wanted to take care of (a drippy faucet, a slow drain, a faucet that wasn't tightly fitting on a sink- literally...THAT is the list). R.S. Andrews got our business because they returned my call. We set an appointment for 8:30 to 9:30 arrival today.

While I had another vendor in my house last night for electrical, I received a call from R.S. Andrews to confirm. I did not answer because I was busy and knew we were not planning on changing the appointment.

This morning, I got a call from them and the woman calling said, ""we've been trying to get ahold of you (2 back to back calls at 7:14 and 7:15 last night), do you still want us to come?"" Um. Yes. I don't routinely make appointments for the hell of it...or just in case...or because I'm lonely and want more people intruding. (I held in all of those responses but ""yes""- pat on the back for me). The caller said, ""oh, ok, we will try to get someone out there soon"". It was 8:40 am.

The plumber arrived at 10, no apologies- Looked at our faucet, said there was nothing he could do to fix it; Said he would charge us $400 to snake the slow drain and said he couldn't tighten the faucet. My wife smartly said Thanks, but no Thanks. And then, did the one thing I wouldn't and paid him for the visit. I'm calling them now to get my money back because I could have done what he did.

DO NOT TRUST DALE ON THIS ONE.