Reliable Power Systems

Joanne P.

We are having a generator installed. The dropped off at house but it still is incomplete. They keep blaming the town for delays but when went to town they said they responded in a day. I am going on 2 months now and do not have a functional generator! Customer service is rude and condescending. Would not recommend!

Danya L.

Our sprinklers were broken and clogged during generator install. Reliable refuses to take responsibility. We had to have them repaired for $400. I'm so surprised and disappointed that such a large company would not be accountable for their actions.

Linda C.

Their generator maintenance program is awful. My new install has had a battery go dead, after calling them it took them 2 weeks to come out and fix it. Now a month later, idk what is wrong, but it's dead and no one to repair for 3 weeks (it took them 5 days to call me about my ""dead"" generator, and 2 weeks before anyone can look at it, and then...???). So, technically, I don't have emergency power, do I?!?! The install was good, and I was impressed for awhile, but I am not a happy customer.

Ricky A.

they are the most unreliable company. I bought a contract with them for a year where they were supposed to come by twice to maintain the generator
they came the first time and slapped me with an invoice for something that I did not ask for
the second time it was raining so they just left and never bothered rescheduling
I had to call them multiple times before they showed up
now at the end of the year they are desperate for business and keep calling me 20 times to renew the contract. No way! the most unreliable business out there

Edward H.

While I knew installing a standby generator was not a simple or quick process particularly with the permitting, I think Reliable did only an OK job with the process. Once it was permitted, it still took 2.5 months to get this installed and inspected (6 months from signing date).

Aside from the timeframe, I am only giving 3 stars because of their support. I paid for a 10 year warranty. That was missed and had to be corrected after several emails and phone calls. I have an electrical issue with an appliance that is connected to the load management system and the quickest they can get there is 9 days to determine if this is the problem.

I also tried hiring Reliable Electric service to have some additional work done. The initial visit they no-showed. Sent me an email that the tech had called out. Never rescheduled. When I called back recently, the next appointment is in 2 months.

Good for them now - they clearly have more work than they can handle. However after spending almost $20,000 I'd expect a little better service. For this reason I can't give them my recommendation. God forbid anything happens to my generator as it's likely not get fixed anytime soon. Unfortunately this heyday will end for them and people like me would never use them again. Too bad.

Angelina W.

I was going to give this company a chance to make things right but so far does not appear that they are. Today will make two months in a row that we were supposed to be having our final inspection done for the generator install. Both times and inspector showed up to our house and a representative from the company did not. So both times we had to be readily available the entire day just to have a representative not show up and not call. We were going to use this company for another generator install but that is definitely not going to happen now. I recommend going with a reliable company because this is not it.

Steve H.

Just switched from the other generator company, what a difference!
These guys return calls, confirm and keep appointments.
Tech Carlo was professional, through, knowledgeable and friendly.
Found several issues I was not aware of.
I will recommend Reliable to my neighbors.

Geoff P.

We are having reliable power install a new whole house generator for us. Big mistake. We are now well over 2 months since installation started and still have not received a final permit, nor is everything fixed. Not only did they hit the main water line for my house during installation, many sprinkler lines were broken and still not fixed to this date. After they backfilled the trench for the power line, it caved in 2 feet deep and they never came back out to fix this after many requests and pictures being sent. I was forced to hire another company to properly backfill the trench as I have small children and worried for their safety. They failed to fully connect all electrical systems, resulting in their installers coming back out, but only after I called them daily for numerous weeks. They didn't install the proper breakers so we failed inspections. I have called them daily and still cannot get them out here to finish the project, but they sure were quick to cash the checks. When asked about fixing my sprinkler lines, they state they ""try"" to fix but its my responsibility. So they dig a trench, hit whatever they do and its your problem to deal with and pay for after the fact.

If you want to have your yard destroyed, installation to be re-done several times, installation to take 2+ months and counting, family/children's safety to be put at risk this might be the company for you...

Curtis S.

Switched to Reliable from APS . First the good. Maintenance was excellent. They do a great job with photo's and documenting everything. Really first class job. But, APS includes a new battery if needed every two years but Reliable does not. If you are handy, you can change the battery yourself.

Also, their tech diagnosed a problem that APS could not find. So another gold star.

Why not 5 stars? Well cost of fixing the problem, super excessive. They charge 2x for parts vs internet Generac approved dealers (not Amazon), and excessive labor for a 1 hour job.

Competence is very good, cost is very, very high.

Anthony I.

I have had my generator in for just over a year. I renewed my contract, paid my $515 and then discovered that my Mobile Link had been mistakenly cancelled. I have placed 5 phone calls to the office and have been told each time that the office that handles it would get back to me. I am still awaiting that call. They talk a good line but my experience has not born that out.