Reliable Power Systems

Jason L.

Eduardo was the electrician who came to our house initially to change one light switch. After replacing the switch something still wasn't right so he opened up another switch that also turned on the same light and saw a problem that the previous installer had created. Eduardo fixed it perfectly! He also made some good recommendations for putting in a better light.

He was on time. He cleaned up the dust he left. He was a super nice gent. I will ask for him when I need more electrical work done by Reliable.

Gerry B.

good morning, I never write a review but after dealing with Reliable for about a year I thought it was time that that changed.
I've found this company to be the most professional I've dealt with since buying a home here three years ago. most of the time it takes tw to three different companies to preform a task to our satisfaction, but not with Reliable. From our salesperson to the office staff and to the men in the field I highly recommend them and hope this review gives you peace of mind when choosing them.
thanks,
Gerry Bickoff

Jeff S.

I recently had the opportunity to work with Reliable Power Systems, an electrical company that specializes in generator installations. I have to say, I am really surprised that they are not rated higher. I had an amazing experience!

I was in need of a standby generator for my home, and I checked out quite a few companies before going with Reliable Power Systems. The experience I had with them was top-notch from start to finish. The technicians were all very professional and knowledgeable, and they made sure to explain the entire process to me as well as all the features of the unit. I also have nothing but nice things to say about the office team. I dealt with them quite a bit over the last few months and they were alqata very pleasant and efficient.

One thing that stood out to me was the attention to detail that the technicians displayed while they were doing the install. They took the time to make sure that everything was done right and that the generator was installed in a way that would both meet code requirements and ensure its longevity and reliability. They even took the time to answer the plethora of questions I had, which I really appreciated. I have to say that I was thoroughly impressed.

Overall, I am very happy with the results of my experience with Reliable Power Systems. Although the investment was definitely pricey, the price was competitive and I feel confident knowing that I have a reliable source of power for when the electricity goes out. In the end, I couldn't be happier with the job that the company did.

I highly recommend this company to anyone in need of a generator installation in Palm Beach County. Five stars.

Jake M.

Absolutely floored with how quickly they were able to arrive, install, and complete (a rather large) job. Easily, 9-10 guys showed up the day we agreed upon.

After installation, 3 additional appointments were made to carefully walk me through the system, fully explaining how it works, what to do in case of emergency, etc.

A 10/10 company that puts customer service first. Wouldn't hesitate to use them again.

Sarah B.

I made an appointment and waited a week for it and they called last minute and said they couldn't make it but promised to come the following Monday at 9 am. They called that day and said they would be closer to 1pm and then before 1 pm I received a call that they were not sure he would arrive and something came up. Needless to say, they are NOT Reliable! Don't waste your time! There are plenty of quality electricians that value your time too.

Larry M.

From start to finish this was the best company I've dealt with here in Florida.
Very professional- whoever 'runs' this company know what they're doing.
Staff has always been pleasant. Lou S.

Myron S.

I had a Generac Whole house generator installed by Reliable about a year ago.
the installation went smoothly and was completed on time. My job required that a 500 gal. propane tank be installed in my paver driveway due to space requirements. After the tank was installed, my driveway was returned to its original condition perfectly.
Recently after heavy rainfalls, there was settlement around the ""box"" installed in the driveway that contained the fill valve, and the tank monitors & gages.
I called Reliable, and they responded quickly, sent a tech out to see the problem, and within 2 days my driveway was done perfectly.
I have nothing but good things to say about Reliable and would not hesitate to recommend them, They worked professionally, and did a really great job on the generator installation without inconveniencing our household.
Thank you Reliable.

Jean A.

If I could give less than 1 star I would. Here's my story....Moved to Florida 3 years ago from the Northeast. Needed a generator so I narrowed it down to 2 venders from Google reviews...Reliable Power Systems and APS. Prices came in about the same, sales people were both likable, it was a coin toss who to use. I chose poorly. It took 8 months to get my generator installed (COVID shortages, not Reliable's fault). Reliable has a nice on-line system where you can check the status of your install through the whole process. The installation went smoothly - so no problems there (although, they did leave a bit of a mess in my garage, made some holes in my drywall that they wouldn't patch etc. but no big deal). After the install, I immediately sign up for the yearly maintenance agreement with them. Fast forward 8 months later and here's where my problems start. I have 10 guests visiting me and staying at my house (of course this is when I have problems) and one morning the electric in the kitchen, the hot water heater, the a/c and pool pumps aren't working. The circuit breakers appear all fine and everything else in the house is working. I notice blinking lights on the generator module and so I call Reliable. I explain what's going on, I tell them I have 10 house guests. Reliable tells me they can't make it out to my house for 2 weeks. TWO WEEKS. I'm like, how is that possible? It's March, it's not even hurricane season. There hasn't been any storms, it's literally a normal time of year. I tell them I have a maintenance contract with them. They don't care. TWO WEEKS. I ask to speak to a manager. Two hours later the manager calls me back, says he can fit me in the schedule in 6 days. SIX DAYS (which is 2 days after my guests will have left). Now, what the Reliable manager doesn't know is that in the two hours time between my first call to Reliable and his return call to me I have called my electrician in a panic. I have 10 house guests I can't cook for, who came to Florida and now can't use the pool or hot tub, and it's getting warm in the house. My electrician says ""Reliable is the worst, call APS"". So, I call APS. Now, I am not APS's customer. I did NOT just spend $40,000 with them 8 months prior to purchase and install a generator. In fact, I'm the one who asked for a quote and then didn't even use them. I am no one to them. What does APS tell me? ""We'll be out in an hour"". An hour later they arrive, 15 mins after that they have re-booted my module and suggest that if it happens again that they replace it. APS's technician had come to my house, fixed the issue and left before I even got a return phone call from Reliable's manager telling me that he ""could fit me in his schedule in 6 days"". I explained to the manager that I had called his competition and that they had already come out and fixed it. The manager told me that ""Reliable has a lot of more important customers that take priority over you, like hospitals etc and we always service them first."" Ok, Hospitals are important. But six days in a non-emergency time of year to get a 15 minute repair? How long of a wait will it be during hurricane season? And no customer likes to be told that they basically aren't important--especially after just spending $40,000. I tell the manager this, and that I'm going to leave them a bad review. His reply ""We have lots of good reviews, one bad review isn't going to hurt us"". Hmmm. Are you getting a clear picture of what kind of company Reliable Power Systems is? Do yourself a service and hire Assurance Power Systems from the get go. I now have my maintenance contact with APS and they have continued to provide me with excellent and timely service.

Mel N.

My generator was installed in December of 2020. I had to have rust removed in less than one year. I bought a 7 year extended warranty for $695. NOW, they are offering q 10 year extended warranty for FREE!. Generac says the battery should be replaced at three years even if it is still functioning. Today, the tech is telling me that reliable recommends changing the battery at 2 years. Well, it is NOT even 2 years. Very, very disappointed. I was getting battery warnings back in August and the battery was only 20 months old! When I called, they put me off until today, October 11, 2022 for maintenance, telling me the battery was fine even though I was getting alerts

Carl L.

One of the worst local vendors. Poor and incorrect service. Even when installed had to return multiple times to even get it set up. Service center pretty useless other than when it came to getting paid. Shame - one of the technicians seemed very competent.