Reliable Power Systems

Al S.

This being my 2nd Generac Gen. (1st lasted just over 14 years) and this 2nd one was purchased from Reliable.
I had the other unit serviced by the original company twice a year until they went ' bust' and then hired a local company to do the semiannual maintenance (they were terrible by the by).
Yesterday (Nov'24) Mercy from Reliable showed up (as scheduled and on time) and WOW(!) what amazing service (on my 6-month-old system) I observed. I have never had close to or equal service since owning the Generator(s).
Thorough and complete was what kind of service I received.
Though I should not have been surprised after watching their installation team (yes team, not just one or two guys either) in action during the install of my new Generac 6 months ago.
Oh and their office staff, all professionals and a pleasure to deal with too.
Al Sohl PSL

Bruce Pontner ..

i was told two times that a technician was coming to meet the inspector today. i stayed home in vain. not nice and was never told nobody was coming

Alan L.

I have been very pleased working with Reliable Power. They replaced my old unit that was installed and serviced by another company, and I have found them to be prompt, thorough, and reliable (no pun intended).

Today I had my annual service, and Anthony was prompt, professional, friendly, and answered all of my dumb questions.

I would not hesitate to recommend them, and have done so.

TP M.

No call / No Show / No returned calls - I made an appointment on 10/2 for Monday 10/7. I was told that a technician would arrive between 8 AM and 4 PM and that I would receive a call in advance of arrival. I confirmed the appointment with my credit card (I was surprised that I had to provide a credit card before the tech's arrival, but I was told that they simply will not book an appointment without my credit card) and arranged to stay home for the day. At 3 PM, I called and reached an answering service. No call back. On Tuesday, I called Reliable again and was transferred to their answering service. I left a message. 48 hours later and I have not been contacted.

I spoke to Reliable again today, 10/11. The agent told me that your records indicate that a VM was left for me on 10/2 requesting a callback from Reliable. I asked the agent if they had access to the recording. They did and listened to it only to find that no VM was left for me. I was then told that I should be more patient as I called during a hurricane. That is a fabrication because I called on 10/2 before anyone knew about Milton.

Reliable has so many negative reviews. It's clear that you have more customers than they need, so their standards are abysmally low.

Ralph W.

Awful. They cancel ""appointments"" with no notice with the excuse that their employees call out sick. I was told today -- after waiting and waiting and calling multiple times -- that they can't control that all their employees call out sick on Fridays and Mondays. I do not recommend. Check other reviews, they say the same thing.

David J.

I called a 3 times the main office for technical support and never got a call back for an important question about my changes in my system while I did some construction.
Day of construction, luckily, I had my original salesman's number - David Y. He explained what I needed to do and he came out the very next day to check on what I did to the system and confirm there wasn't a leak in the propane tank and capped and tested the generator. David is the Best!!!!! Whoever works the phones needs retraining.

Arlene T.

I continuously find it impossible to speak to a manager at Reliable. I am having issues with an installed whole house surge protector and the company whose product it is is non-responsive. Reliable installed it - I need guidance, why the negativity from customer service agents 'call the manufacturer, we aren't responsible'.

Debbie K.

Terrible company.. doesn't come out when scheduled and when does show up charges for problems that are non-existent

Thomas M.

They offer you ""free services"" just so you dont write a bad review. I do not like being negative but this company wasted 16 months of my time. I do not recommend any of there services. Worst experience and i been in construction for over 10 years. no excuse. STAY AWAY !!!

Jeremy W.

Came out to fix the generator. The technician worked hard and seemed to have figured out the issue. Hopefully this will take care of the problem. Thank you!