Rack Electric

Scott S.

Made an appt 2 weeks in advance. Stayed home all morning for 8-12 time slot. Never showed, never called. When I called, they said we can come back in 2 weeks.

Phyllis R.

I got my generator installed 2 years ago. It cost me $25,000.00. The salesman, Wayne Lang, and the install team were amazing. Six months ago, I got a call from Rack telling me I needed a surge protector for my generator and it would be $350. At first I said, ""yes of course!"" But soon after I thought about it and wondered why a surge protector wouldn't have been installed with the generator which was installed to provide power in an outage. Wouldn't you protect the alternative power source you are installing in case of an outage with a device that protects it from a power surge which happens often during a storm, thus needing the generator?
I've been calling Rack Electric to find out the answer for the last 6 months. No call back. I went to their office and asked to talk to someone. No one was there and no one called as they promised. I asked to talk to the owner whom I have met, no call. Would I recommend Rack Electric? No. Does this seem SHADY? YES.

Rhana M.

had my maintenance service after a year of installation. right after the rack electric service; my generator stopped working. it's been almost 2 months now waiting for the part to arrive . every time their service guy comes brings an excuse not to install it. they sit in the car and leave after almost 2 hours. i am not really happy with this company.
when i email or call them for these issues; i kept getting forwarded to multiple people and at the end nothing!!!!! their service is sub optimal.

Suzanne N.

Rack Electric took over 1 Stop Generator recently. I have used 1 Stop Generator for years without any issues. That is why I have been such a loyal customer. Unfortunately, Rack Electric does not give the same customer service. I had to make multiple phone calls to the office in order to get an appointment. The office staff seem lost and have no idea what they are doing. The appointment date came and went and I never received a phone call or an email as promised. When I called for a 4th time to follow up, the representative was rude and just wanted to argue. Someone had come out to look at my generator but did not contact me. The scary part is the electric to generator needed to be turned off, and in order to do that, the person would need access to my garage. The garage was locked. Obviously, this company doesn't have a clue. I am disappointed in this whole process. But I will say one thing, Rack Electric just lost my business.

Debbie K.

I signed up for a generator maintenance agreement. My first appointment I had to wait 2 months for. Monday was my scheduled day. I also had a problem with my generator that same day. Nobody showed up and when I called they said they moved me to the 17th of July. Why would they not call me and tell me they were not coming???? Then they sent someone out Tuesday to ""fix"" my generator. The guy who came out said that he didn't have the right equipment to handle the job.. Why would they not be equipped with the right equipment?? He was the ""fixer"" guy!! Its Thursday and I have made repeated calls to them with no call back. Meanwhile my generator is shut down. RIDICULOUS !
My son called them 2 months ago about getting a generator.. the install guy has left him handing for 3 weeks with no calls or emails... How are they still in business????

Doug M.

this is absolutely the worst company I've ever dealt with in my 11 years in Martin county. They overcharge, they don't return phone calls. I could go on and on. if I could give them zero stars I would.

Hector P.

worst customer service in any industry. They don't call back, do not answer when you call them. DO NOT BUY A GENERATOR from this company.

Joan L.

Don't expect any service. They are unresponsive. Filing for breach of contract now. Waiting for service due me last year.

F B.

Updated with more detail...
Edited review... Customer service...no returned calls, some jobs poorly done, untimeliness of appointments, has a service window from 9am- 6pm. Does not respond to negative Mobile Link notices. Stayed home all day and they showed up at 5:30 pm ...did not complete or double check the job...had to come back...many weeks went by before completion. I'm switching companies. Done with Rack. Read all reviews especially service related. Absolutely substandard service...Need more qualified techs and better customer service communication wise. No need for owner or manager to respond.

Reply to Rack's response. Instead of denying my review or saying I do not exist ...Kindly look at other negative reviews. They are a message. They are very accurate. Listen up... Your service started out very good and bombed... You are losing business but you're busy enough to not worry about it. It will catch up. Deliver quality and it will come back to you... otherwise that reverses. I'll never use your service again,

Steven R.

Signed up for a service contract with Rack for my brand new generator (like 2022) and for some reason my dryer no longer works. I called an appliance repair guy (dryer is nearly new and top of the line) and he said that the red light was off on the generac box inside the house. Thinks might be a new switch that needs replacing on that unit. I called Rack, woman that answer was super nice but she said my generator was out of warranty by a few weeks so she would have to charge me $295 for someone to diagnose the problem. Told her that I thought it might be a good idea to not rip off someone paying you almost $500 a year to change oil and a filter twice a year. Profit is what, 90% on that service. I asked Guy (I think) if that seemed like a good way to treat a current customer and he didn't have much to say. I run a business. Probably a bigger business than Rack and I would never treat a customer that is paying for service and getting very little and when a problem does arise (clearly stemming from the generator) try to over-charge him again. I cancelled the service call and maintenance contract on that call. Plenty of replacement firms out there.