Rack Electric

Hector P.

worst customer service in any industry. They don't call back, do not answer when you call them. DO NOT BUY A GENERATOR from this company.

Joan L.

Don't expect any service. They are unresponsive. Filing for breach of contract now. Waiting for service due me last year.

F B.

Updated with more detail...
Edited review... Customer service...no returned calls, some jobs poorly done, untimeliness of appointments, has a service window from 9am- 6pm. Does not respond to negative Mobile Link notices. Stayed home all day and they showed up at 5:30 pm ...did not complete or double check the job...had to come back...many weeks went by before completion. I'm switching companies. Done with Rack. Read all reviews especially service related. Absolutely substandard service...Need more qualified techs and better customer service communication wise. No need for owner or manager to respond.

Reply to Rack's response. Instead of denying my review or saying I do not exist ...Kindly look at other negative reviews. They are a message. They are very accurate. Listen up... Your service started out very good and bombed... You are losing business but you're busy enough to not worry about it. It will catch up. Deliver quality and it will come back to you... otherwise that reverses. I'll never use your service again,

Steven R.

Signed up for a service contract with Rack for my brand new generator (like 2022) and for some reason my dryer no longer works. I called an appliance repair guy (dryer is nearly new and top of the line) and he said that the red light was off on the generac box inside the house. Thinks might be a new switch that needs replacing on that unit. I called Rack, woman that answer was super nice but she said my generator was out of warranty by a few weeks so she would have to charge me $295 for someone to diagnose the problem. Told her that I thought it might be a good idea to not rip off someone paying you almost $500 a year to change oil and a filter twice a year. Profit is what, 90% on that service. I asked Guy (I think) if that seemed like a good way to treat a current customer and he didn't have much to say. I run a business. Probably a bigger business than Rack and I would never treat a customer that is paying for service and getting very little and when a problem does arise (clearly stemming from the generator) try to over-charge him again. I cancelled the service call and maintenance contract on that call. Plenty of replacement firms out there.

Kimberly A.

Jesse
We did call your company numerous times and always got the answering service and left messages to no avail. We had to go in person to the Boca Raton office to at least get an update on What was going on. This project is now 11 months old. Now more than ever we re convinced, your company is playing the cash flow game.
We own numerous homes and just had another generator installed at another home through Anderson Power Services and WOW!! What a difference! They were prompt, customer service oriented, responsive and competent.just wish we had used them for this home. We will clearly going forward use them.

Michelle Z.

Do not use this company. They signed me up for a service contract on my portable generator (the second year in a row), had a technician come out to do a maintenance service. The tech said I needed a new battery and air filter and would call me back once he got the parts. After waiting almost three weeks for a call, we called and I was told they can't service my generator, because they are no longer servicing portable generators. Very poor communication and very poor business practice.

Kimberly A.

buyer BEWARE!!!! this company has poor customer service, non responsive and poor follow through. We began the process of getting a generator from this company June 2023 and are still waiting for the work to be completed. We currently have a generator on out lawn with no propane connectivity and no install yet more than 3/4 of the monies have been paid for. We call and do not get a call back unless we physically go to the office and demand a response.
What a disappointment. Next step.... small claims court!

J W.

Great employees but worst answering service ever. The employees never seem to get my messages and their automated text service is a complete disaster. It claims that people call when I have 0 missed calls from anyone and I'm with my phone

Elaine F.

I am so disappointed in the service I have received so far! I hired Rack to install a generator and propane tank and up until now it has been fine. now that the actual installation is supposed to happen they have fallen down on the job. The generator was installed with no problem but the propane tank was supposed to be installed last week along with my next door neighbor but when the crew arrived only they told me I wasn't on the list. I called and wrote and email and was told they they would be coming today at 8:00 am, at 9:30 I phoned and was told the crew was in Boca and would be coming to me at 1:00 am It's now 3:00 and no one has showed up nor have they called! I called and was told my message would be passed on to the gas department . They lie and make up excuses and nothing happens but a lot of apologies but no action. DO NOT USE THEM! I will also be writing a review on BBB.

Daryl H.

I don't know enough superlative words for Travis, one of the Rack Electric service professionals. He came to replace a gauge on my propane tank and informed me it did not need replacing (saving me over 250 dollars). He then went through my entire system, gas line, vents and generator and pointed out potential problems and fixed them on the spot! He went above an beyond. I told him he was a rare individual and he simply stated he had pride in his work. When was the last time you knew someone who went above and beyond to help a client? When was that last time you heard a hard worker to say what drives him is pride in his work?

Travis is the reason I will continue to ask Rack Electric to continue to support my Generac generator and the 500 gallon propane storage tank! I don't know to express my gratitude and amazement. Thank you Travis. Great success to you!!!!