Priority 1 Electric

Chantal B.

Attempted home repair myself on Garage Lighting. Realized changing the bulbs was not the issue. Called Priority 1 Electric and asked if someone could troubleshoot the issue same day. In less than two hours, Miguel arrived at my house. He checked and verified that the power was working and suggested to upgrade the ballast on the garage lighting to help minimize costs on my outdated lighting. He completed the job expeditiously and didn't mind me calling a friend to verify the quoted price. Miguel completed the job without any issues. He was very thorough, super pleasant, answered all my questions and concerns. I highly recommend Priority 1 Electric and I would encourage anyone who utilizes this company to request Miguel. Thank you so much for the advice and a job well done.

Stephanie R.

THEY STOLE $400 IN POWER TOOLS FROM MY HOME. THEY LEFT THE JOB UNFINISHED AND NEVER CALLED BACK. WORST. EXPERIENCE. EVER. RUN FAR, FAR AWAY FROM THIS COMPANY AND NEVER LET THEM INTO YOUR HOME!!
Simple job: update/ground all electrical outlets. They came out the first day, worked for 3 hours and then said that they had another customer who refused to wait, and THEY JUST ABANDONED US. We had this appointment for weeks, and they said they had just provided an estimate to this other customer that afternoon. They took complete advantage of our kindness. We bought them lunch/gave them water, etc. I even tipped the one poor trainee kid, because he was left here by his coworkers completely alone for 1 of those 3 hours. They said they would be back the next day at 8 AM.
They casually roll in THREE HOURS LATE, at about 11 AM the next day. We were here waiting for them at 8 AM. No call from them; we had to call them and ask where they were.
Later, we had no choice but to leave for a couple of hours to meet the moving truck down the street, and that's when they STOLE OUR POWER TOOLS FROM OUR BACK YARD.
When we finished with the truck, they had a different guy here with them (who I think is the boss) who was CLEARLY DRUNK. As they were leaving, he says he forgot one of the outlets, switched it out and ASKED ME FOR CASH IMMEDIATELY AFTER PAYING MY BILL!! Guess what?! WHEN HE SWITCHED THAT OUTLET, HE KILLED THE POWER TO OUR WHOLE HOUSE FAN and the flood lights in the yard.
I'd say they didn't finish more than half of the job, and they actually made it WORSE than before they were here!!
We called them and let them know that they broke the house fan, didn't finish the job, and stole our tools. They said they would call us back to make an appointment. That was almost 2 WEEKS AGO!! They didn't seem to care the first time we called and they have never called us back.
We got an estimate from another company who told us that THEY LEFT THE ELECTRICAL CORDS ON THE GROUND UNDER THE HOUSE instead of stapling them up!!!
I am so upset and hurt by this experience and now I have to pay a different company to come out and fix the damage caused by Priority 1 Electric!! And no replacing the power tools as they had sentimental value.
Oh, and just to add insult to injury: when I asked for an update while they were here, they wouldn't talk to me about the repairs, they said they would prefer to speak to my husband instead. Twice.

Emde C.

I got a call from the tenant that the property was out of electricity at 8:00 pm. As he had several hundreds dollar of food in the fridge, and the weather was cold, he wanted electricity to be back on right away. I called my go-to electrician who upgraded the electric panel for the property several years ago. The electrician could not come at the odd hours, but he called the tenant and diagnosed the problem but could not find out the problem - not a simple fuse overblown.
Without electricity is an emergency. I just ""bing"" searched and found several on-call electricians. Some of them are just referrals, and couldn't really help. Couple of them charge a lot. Eventually I got in touch with Zack from Priority 1 Electric. Zack was very up-front and told me the price - as it was around 9:00 pm and was considered an emergency call. He also told me it would take the electrician one to one and a half hour to come.
After consideration, even another electrician quoted me a slight lower price, I decided to choose Priority 1 as it seemed to me a more reliable electrician that I can trust. So we agreed on the deal and Zack was going to diagnose the problem with the tenant and arranged the visit.
Ten minutes later, the tenant called and told me that he didn't pay SMUD bill and the electricity was cut off. He moved from out of state and thought that PG&E would handle both gas and electricity. Zack found out the problem over the phone with him.
I am so happy that the problem solved in such a short time, and even better, I was not charged for anything.
Zack, and Priority 1 Electric, rocks. I don't understand the poor ratings for the company. I think expertise doesn't come in cheap. With their level of knowledge, professionalism, and service, the price is totally reasonable. More important, their integrity is top notch. They could easily dispatch an electrician and charges me for the fee.
I definitely will use them again.

K. R.

Rae Ann was extremely helpful on getting an appointment set up right away. Miguel was very professional and helpful on how to fix the chewed wire from a rat/squirrel leading into my attic. They came out the next day and replaced and fixed the wire promptly.

Bryan C.

Disgusted by this company... I tried them by finding them on home advisor. So the only positive was that they were timely came out right away but that's because they don't have any other business. So they charge you $48 just to come out and do a quote, red flag number 1. Secondly I had a simple ceiling fan install and they wanted to charge me $411!!! That's on top of the $48 quote, so about $460 total to install a fan. Ya no, that's called robbery. I have a friend who has his own electrical business and said it should cost between 200-300 TOTAL for everything install. I will be writing reviews on every venue possible so others won't get ripped off. You should be ashamed Priority 1...

Heather K.

Casey and zach took great care of us and our electrical needs. They were here promptly after we called (within 15 minutes) and did all the work we needed on the spot. We will definitely call them again for any of our electrician needs. Their service charge was also much cheaper than other companies I called.


Following day needed assistance and for 2 seconds of work got charged $95. Just paid over $500 the previous day. Next time you should waive a fee for a follow up the next day.

Chris M.

I have used this company more than once for work on my commercial building. They have always been easy to work with & reliable. I have never had any issues with their work. In my experience they were easy to schedule, arrived on time and performed the work immediately and correctly. I plan to continue to use this great company.

Tara S.

Priority 1 Electric is prohibitively expensive and they scam prospective clients with their $47.50 diagnostic charge. They gave me an estimate of $5,274.86 for some lighting installation in my kitchen. I had the work completed by a different certified, insured, Master Electrician with 20 years experience who offered a 10 year warranty. He completed the work within six hours for a total cost of $700. That's correct - $4,500 less than the quote from Priority 1. I have never written a Yelp review before, but felt compelled to warn others of Priority 1's unethical business practices. While I can not attest to their work, I wholeheartedly agree with other reviewers that this company is dishonest and deceptive. Please do not fall for their fraudulent trap of allowing them into your home for a trip fee, only to have this followed by an exorbitantly inflated estimate.

Susan S.

I don't know anything about household electricity, so I called my brother, a plumbing contractor out of town. He researched and selected Priority1 for me.

Casey came out on time, he listened respectfully to my amateurish explanation of our problem and gave me two possible solutions. He told me he would check the panel and let me know what he found.

Fortunately, we could choose the less expensive solution safely. Casey explained what he would do, and the timeline. He did the repair in the time he had estimated at the cost quoted.

I felt respected. Casey explained in plain language that I could understand. I realize that my problem may continue because I selected the less expensive fix. If and when I need to do the changes recommended, I WILL call Priority1.

Danny S.

Scamed based on the fact they charge to give you a job estimate only to inflate the estimate so the customer will reject the bid so they don't have to do the work. Easy money for them.
The next company estimated the job 350 dollars less and finished the job in less time. Just another way to make a fast buck and to scam seniors.