Priority 1 Electric

Susan S.

I don't know anything about household electricity, so I called my brother, a plumbing contractor out of town. He researched and selected Priority1 for me.

Casey came out on time, he listened respectfully to my amateurish explanation of our problem and gave me two possible solutions. He told me he would check the panel and let me know what he found.

Fortunately, we could choose the less expensive solution safely. Casey explained what he would do, and the timeline. He did the repair in the time he had estimated at the cost quoted.

I felt respected. Casey explained in plain language that I could understand. I realize that my problem may continue because I selected the less expensive fix. If and when I need to do the changes recommended, I WILL call Priority1.

Danny S.

Scamed based on the fact they charge to give you a job estimate only to inflate the estimate so the customer will reject the bid so they don't have to do the work. Easy money for them.
The next company estimated the job 350 dollars less and finished the job in less time. Just another way to make a fast buck and to scam seniors.

Scott M.

I had a completely different experience from the other people who have reviewed Priority 1 Electric. I had a horrible experience with another highly recommended electrician. They promised to come out to give an estimate and then flaked. I contacted Priority 1 Electric through homeadvisor.com at 5:30 am. They called me by 7:15 am and were at my house by 10:30 am. I scheduled the installation for the next day. The price was right and they showed up on-time. They didn't make a mess and the job was done right. I'm impressed and will use them again.

Barbara Ann S.

Positive experience from the beginning. Their dispatcher recommended I check them out with the BBB and the contractors license board before committing to a contract.
What a wonderful experience. On time, pleasant discussion about my problem, through analysis on the conditions then a written proposal. They did the work as Miguel said they would. I am very happy with the respect shown to me and my family. Wish more were like them. I strongly recommend them for any electrical work.

Jeff A.

I really hope people check this site before getting this company out to your door. With my experience and, also after reading a few other folks' reviews, it is my opinion that this company is there to fish for trip charges.

I don't have time to write a lot. Their quote for anything and everything is extremely excessive so that you won't hesitate for a second to turn down their service. Then, Rae Ann Murray, their General Manager, would use all kinds of threats to have you pay them the $47.50 trip charge.

So NEVER NERVER NEVER let this company get near your door.

Noel J.

I sent an email 4 days ago to their customer service expressing my dissatisfaction with their service. I have not heard from them except to receive an invoice for the $47.50 diagnostic.

This is what I sent them ....

""Hi [name deleted]

I'm not sure why this email says the initial visit includes a diagnostic. When your employee, [name deleted], arrived he informed me that the $47.50 was ""just to get him out there.""

As you may recall, you told me on the phone that it was no use just replacing my quad breaker without finding out what caused it to go bad in the first place. You told me that the included diagnostic would accomplish just that. I enlisted Priority 1's service on that basis.

Once I found out that your service person would not be doing a diagnostic and delivered an outlandish estimate, I declined any additional services.

The ""flat rate"" of $392.64 to replace the 4 pole breaker is excessive. I replaced it myself in 15 minutes for the cost of the part ($28).

In hourly terms, that puts your services at over $1200 per hour.

Highly dissatisfied customer,
[name deleted]""

This is what the company emailed to me in advance of the visit and why I was expecting a diagnosis not just an estimate ....

""In order to provide you with a quote to correct your problem we would need to visit your home or facility and do a complete diagnostic to identify your problem. The cost for travel and diagnostic is $47.50 for residential and $95.00 for commercial establishments.""

As other reviews have pointed out, plenty of electrical companies will supply free, no obligation estimates. Those estimates are likely to be much lower as well.

Kevin C.

This company was the worst home repair company I have ever used. However at first I had no complaints. They came out and installed a exhaust fan located in my laundry room. They had the job done in about 20 min and charged $89.00. The $89.00 was high for what they did, however I was happy to have the fan working again and I offered to do the clean-up after they were finished and I did so. The trouble started the next day when the fan started making a noise. I called Priority !and told them about the noise as soon as it started. The dispatcher told me they had a big job on the following 2 days but someone would call me and set up a time to come back out. I was fine with that. However a week and a half went in which I e-mail and called Priority 1 but I was clearly not a Priority anymore. They never did come back but offered my money back. It was a big waste of my time. I would say more negative things here but will not waste any more time with them! They are happy to take you money.

Tamara K.

I want to recommend to people considering this company, to get at least 2 more estimates. First , you don't have to pay to get an estimate from all companies. This company is extremely overpriced, their estimate was over the top, the company I went with was $500 less without charge for estimate, & very professional. Angry, I paid this estimate fee for no good reason. People there are better priced companies out there.

John R.

I had a outlet problem & they were hear in just a few hours . They had my problem solved & were on there way making sure the problem was fixed.

Molly L.

Absolutely excellent, clear communication from initial inquiry to completion of job. I work nights, and they sent an extra electrician along to try to complete the job in one day instead of two so I wouldn't have to get up after 3 hours' sleep two days in a row. Solid work, and didn't leave the place trashed like too many contractors I've worked with in the past have -- they actually left it cleaner than when they got there! Would use them again in a heartbeat.