Precision Heating & Air

Rob B.

All I needed was a quote to replace my system and they wanted to $69 fee to come out. There a lot of places it will do this for free, so I would have loved to had given them the opportunity

Conor G.

I've had the ""silver"" maintenance contract with them on my heat pump since I bought the house in 2018. Initially there were some fairly large problems that needed to be fixed but they were able to diagnose the root cause very quickly and get it fixed.

When my system is well behaved, the cost of the maintenance contract is pretty low and precision provides a detailed rundown of the items being checked / adjusted, so I know what value they are adding value even if there aren't any immediate problems.

Both the office staff and technicians that come to the site have been highly competent, friendly, and do a great job answering my questions.

Becky S.

Fast service. The company that originally installed my system couldn't come for a day or a two! Precision came within a few hours!

Steven P.

We had a non working unit and James and his excellent tech, Ramiro got it up and running.

Jacqueline W.

I was disappointed with the customer service. The representative took my information and maintenance request however, they never called me back for the repair. I went with another vendor and they completed the repair the same day.

Matt H.

We hired Precision Heating & Air to fix our A/C system when the old unit's compressor died in April 2020 (the Texas summer was coming and we had just brought our newborn home from the hospital). The Precision team came out, completed the initial assessment, and provided their estimate for the labor/costs that would be needed to properly fix the system and cool our home. We were told that our old unit was out-dated and over-sized based on industry standards, but our ducts were in good shape so we wouldn't need to replace them. We agreed on an approximate cost of $7000.

Fast forward 4 months. During the days, our thermostat usually reads about 5-7 degrees hotter than what we have it set at (and with a newborn, 68-72 degrees is recommended plus we prefer a cool home in general). 

Three separate times we've had Precision come out to diagnose the issue. The first two times, the technician tried a few small patching and sealing fixes but nothing changed. The third time, a more senior technician concluded that the insulation in our attic was inadequate and that our ducts were thinner than the industry standard. These factors, combined with our smaller unit, are what was causing our hot house. Why were these, in hindsight, obvious issues not pointed out until the third follow-up appointment?

Not only was this the first time we were hearing that the ducts were insufficient but we were specifically told that the ductwork was fine during the initial assessment. Even more jarring, Precision installs insulation all the time, but at NO point during the original assessment was the insulation ever discussed. Had we known this would be a big contributing factor, we would have adjusted our budget. At a minimum, we would have asked Precision to add the insulation cost to the estimate so we could make a thorough decision. The fact that the quote we received did not include insulation or duct replacement proves it was never discussed. 

Precision is now quoting us an additional $2,200 for the insulation work. Sadly, even if we were to pay for the new insulation, we have no assurance that this will actually fix the problem.  The senior technician who was last out to our home agreed that Precision dropped the ball here. However, the company's management was only willing to give us a $500 discount on new insulation, leaving us with a $1,700 bill if we decide to go ahead.  Based on my research, Precision's price even after the discount, is still higher than the average cost for attic insulation in the Austin area. Most importantly though, our trust in Precision is lost and we do not wish to do more business with them. 

We are not unreasonable people. However, after spending over $7,000 to cool our home, we feel like we have the right to expect a cool home.  We trusted their professional opinion and we trusted that they would notify us of any significant factors that might get in the way of a cool home. They failed to do this which is why we wanted to share our experience.

Grant T.

I've used Precision Heating & Air a couple of times and I felt somewhat taken advantage of each time.

The first time, the technician tried to tell me I shouldn't install my Nest thermostats myself, because it could somehow fry the HVAC system if it wasn't installed and calibrated correctly. He also charged roughly $100 per thermostat.

After consulting with friends, family, and another HVAC professional -- all of them said you don't need a technician to install your Nest thermostats and they're made to be user friendly and easy to install. Could've watched a quick YouTube video and figured it out.

The second time was to simply check the system and provide me with a report to show to a potential buyer; as we're looking to sell our condo. The technician came back with a laundry list of repairs totaling almost $5,000 and more or less said replacing the entire system would be a good idea.

I had another HVAC technician come out to provide a 2nd opinion. I showed him the report that Precision Heating & Air provided and had this other technician provide the exact same tests and inspection. He came back and only agreed with one of the repairs Precision had suggested and was able to do it for 1/4 of the price.

Similarly to some of these other reviews, I feel that while Precision does know how to handle HVAC repairs and do quality work; they tend to push products that are above-standard or simply unnecessary. I believe their technicians are likely on some form of commission structure to where they make a base rate and then are compensated extra for any additional products they sell.

Not saying you shouldn't use them, but I would beware of what they offer in terms of repairs and maybe get a second opinion before agreeing to have them do any work.

Doug S.

Just a heads up. We called PH&A for A/C service on two of our properties as our usual company had some Covid issues they were dealing with. We explained that both units were 15-years-old and functioning well but needed servicing and fluid top-ups. Both units were R-22. They agreed to come service them.

Property 1:

Technician arrived on time- looked it over- and said he would service it. After reviewing the system he said it was old and moderately inefficient. I asked that he top it up as we are doing a full renovation on that property next year. He replied that they don't do that and that I should replace the unit. He charged us for the assessment even though he had no intention of fixing it.

Property 2:

I drove over and met the technician at the property. I left, as our tenant was there, and the technician said he would service the unit and fill us in. He never contacted us with the results for several weeks. We received a bill and assumed the unit was taken care of. Then our tenants called to say the unit had frozen up. Upon reviewing this with the company they let us know that the technician didn't do anything to the unit but that there were, indeed, notes on file saying the unit needed work. They didn't reach out to tell us this, they did nothing.

Resolution:

We went back to our A/C company, Alpine, as they had resolved their Covid issue and were back up and running. In 12 hours they resolved everything. They serviced both houses efficiently and were professional in their work and communication.

Conclusion:

We have 17 properties we own/manage. We made a mistake in not waiting for Alpine.

But let's pause on PH&A.

Their approach seems to me to be a bit unethical. When they find out that a client's units are older they should be up front in saying they don't service them. They should be up front and say ""Thanks for the call. We don't service older systems but we would be happy to come out and talk to you about a new system"". Instead, they come out and charge for a service call they have no intention of executing on. They just push a new system. Very disappointing.

Alpine will be getting the new systems in these two houses - and we will continue to use them for our other properties.

Just a heads up. Hope everyone is safe and healthy.

Charlie C.

Josh was responsive when I put in an urgent request (via Yelp) on Saturday July 4th. He came the next day and explained the issue with the A/C unit and gave a couple of options, and recommended (the cheaper) solution. Excellent work, highly recommended.

Jillian N.

They weren't able to fix my problem on demand (because it was a really a me-issue) but they were the fastest to respond and get a technician out to tell me what was going on. Really appreciate their communication and speed, especially during this massive heat wave. Would recommend.