Precision Heating & Air

Maggie O.

I read the reviews here and decided to call this place for our A/C unit that was freezing up. When I called, I told the young lady we had a manufactured home. I also told her we work nights, so to please schedule us late morning. She said she'd let them know and we set it up.

The technician called us first just after 9:00am, and then again around 9:30am. He said he was on the way, which, okay - we got up and waited patiently for his arrival so we could get our A/C fixed. About 20 minutes later he arrives to the address, calls without even coming to the door, and tells me they don't work on mobile homes. Something about the duct work... it's all under the house and easy to get to, so I don't understand that but whatever.

So - when I call to make the appointment, I tell the woman what type of house we're in, she schedules the appointment with that knowledge, and suddenly the technician doesn't want to do the work? He says sorry, someone screwed up.

If I'd known that when I made the appointment yesterday, I could have called someone else THEN rather than sweltering in a hot house all night long as the woman asked me to turn the unit off until he could arrive. I could have possibly gotten more sleep before I have to work until 1:00am tonight.

I'm very disappointed in this experience, simply because ""someone screwed up"" and I'm the one left with the problem I expected to have fixed.

Lisa A.

Our Thermostats went dark suddenly disabling our A/C units in the Austin heat. We replaced the thermostats but failed to restore the A/C. Huge bummer. We found Precision on Yelp and tried them because they were open 24/7. Jose called us promptly at 10:30 at night and gave us some suggestions of things to try after hearing about our issue. Despite his generosity with information that could have negated the need for a repair visit, we weren't able to get the units operational.

The next morning we spoke with Michela to schedule our service call and Shelton arrived at 11 am. Shelton was amazing -- super courteous and professional, quickly diagnosing and addressing our issue. We were expecting an expensive repair visit based on the number of comments on other HVAC repair teams, but were pleasantly surprised when Shelton resolved our issue, gave us a detailed explanation and billed us a very reasonable amount.

Jose, Michela and Shelton were all amazing professionals and incredibly polite. I have never submitted a review but felt compelled after our great experience with the Precision team! Thank you!

Sonalee B.

Great job fixing our upstairs unit which was not cooling. Reasonably priced, informative, and professional!

Arianna C.

I had Alan, very nice guy, come out to check on my inside AC unit because the thermostats were completely blank. Do you know how hard it is to put jeans on when you have no AC and it's humid AF outside? Thank god it was only a bad connection with the power wire. The reason why I'm giving four stars is because even with Alan's generous 10% off, I paid $134 just for stripping some wire. If as a company, you can charge $75 for a service fee then wave it because of repairs and say $149 is the lowest charge for such a minor repair, then I say please reevaluate your charge amounts. Other than that It was great service! Thank you!

Liz B.

After several days of 100+ heat, my AC would stop cooling around 5pm and stay that way unless I shut it off and let it ""cool"" down. Precision came out to do their system check and told me that my system was ""failing"" and would need to be replaced. The tech wouldn't give me an exact quote - only a ""Comfort Consultant"" (a separate appointment) could do that. But he did give me a ballpark of around $5K to replace my system. He suggested I not run it at all and just 'get a window unit' in the meantime.

I had another company come out for a second opinion. The second company said my AC was fine except for needing a new capacitor. Had that replaced for a few hundred dollars and all has been well for the past 3 weeks.

I know Precision has a lot of great reviews and honestly that's one of the reasons I called them in the first place. But I'm really glad (several thousands of dollars glad) that I didn't listen to them.

Monica C.

Our AC system had stopped working and we initially called a different AC company who told us we needed a completely new system. Since that seemed like a big decision, we decided to called Precision for a second option. Boy am I glad we did that! While Precision came to the same conclusion that we needed a completely new system, the care and detail they took in explaining everything made all the difference. We had much more confidence in the expert knowledge and abilities of everyone we we came across at Precision.

Gary came by and was the nicest guy. While my husband and I were out of town, he explained everything in great detail with my dad. He helped us understand the different types of systems and recommended one that would work best with our home. We had the utmost confidence that we were in good hands.

Finally, Mando and Mike save the day!! They came and installed the new HVAC on one of the hottest days of the summer. I felt terrible that they had to work in the horrible heat, but they stayed so positive and friendly. They were extremely knowledgable and they made sure I understood the system. Mando explained the installation process every step of the way. Mike made the paperwork afterwards easy and painless. I got the impression that they take extreme care to do the best work possible. They were awesome.

Everyone at Precision was so helpful. I would highly recommend Precision Heating & Air to anyone!!

Molly S.

They were on time and did the job, but the technician immediately made two jokes about my height, then was shocked when I didn't want to purchase the system repair plan. I'd rather give my money to someone who won't make jokes about my physical appearance.

Sheena C.

I initially wrote a one-star review for Precision based on competing information I received from another local (5 star Yelp rated) company. Precision indicated that we had low Freon and our evaporator coil was leaking. The other company (who we were working with for our home warranty) said that the Freon levels were not low and we had no leak.

Precision had recommended an entire system replacement, which made me very suspicious of their motivation.

Joe, the owner of Precision, called me within 15 minutes of the review posting and offered to send another tech out, free of charge, to confirm the system leak the next day (Saturday). He indicated that if their tech was wrong - if there was no leak - that he would refund the money I had paid for the annual A/C and heating tune up. First and foremost, this is an excellent customer service response to a negative review, which I genuinely appreciated.

Joe sent Todd, a senior member of his team, to confirm the leak. Todd called at 10 am sharp (for a 10 am - 12 pm window) to check when he could come out. He showed up when he said he would and let my husband and I tag along with him to look at all the measurements he was taking and understand what it all meant.

Todd echoed some of the same concerns of the original technician - also finding that our Freon was low (a derived number, interestingly - so there's some room for error by all parties) and that our duct work needs to be revisited when we choose to replace the system. Todd also attempted to find a leak in the system and was unable to do so - but mentioned that his tool for confirming leaks is generally more accurate than the one used by the original technician.

However, Todd's response to the situation was, in my opinion, much more realistic and took into account the information we had given Precision (namely, that we aren't in a financial position to replace the entire system at this point and would like to get their input on the best option to move forward). He recommended refilling the Freon, since we had no idea what level it was at when we purchased the house, and indicated that it's likely there is a small leak that we should continue monitoring (the system is a closed loop, if some is missing, it had to go somewhere...). We ended up only needing a pound of Freon, and he recommended having the Freon levels checked again if we experience issues in cooling the property this summer or in one year, during our A/C check-up next spring.

We also talked to him briefly about a vent in our attic that originally went to the kitchen and is now just blowing air into the attic directly. We discussed the cost to either seal over the vent (so that we aren't cooling the attic) or dropping the vent down into the kitchen. He was able to give us prices right then for the work - which we do want to have done immediately. This is information we had requested from the first technician but ended up being bundled in our ""whole system overhaul"" price.

I am happy to revise my rating to 5 stars following Todd's visit. I do still believe there was some inherent bias to replace our aging system in our discussions with the original tech - an understandable response, but not one that met our needs. Going forward, we will be working with Precision to fix the vent to the kitchen, and I will request Todd by name the next time we need a unit checked.

M. T.

Do NOT hesitate to call them. These people are very competent. Very happy with my HVAC unit. Installation went smoothly. They deserve more than 5 stars.

Justin J.

We contracted Precision Heating and Air to perform a one time inspection/PM of our residential unit. This was done to comply with agreed upon terms for selling of our house. As a Facility Manager with HVAC experience and an EPA Universal Refrigerant Recovery License, i usually work on my units myself but our buyer requested a third party inspection. There were no issues with scheduling and the tech arrived within the agreed upon window.

During the inspection, the technician contacted me to report that the blower motor capacitor should be replaced due to it's capacitance being low. I was flabbergasted when he then told me that the price for such was $250! The capacitor is at most a $30 part and replacement of such would take at most five minutes (including a walk to the truck for the new one), as he already had opened the unit to inspect the existing one. Replacement entails simply removing a strap which holds the capacitor in place, pulling off the leads from the two terminals of the capacitor, reconnecting to the new, and then re-securing it. Plenty of videos are available online to show how quick and simple this is. When i questioned the tech about why they charges such an excessive cost, he told me that price was from a chart he referenced from the company. $250 might be reasonable if a tech came out on an emergency service call and had to troubleshoot the unit, but he was already onsite, the unit was open and the part was in his truck. To call a service a PM and then charge $250 to replace a wearable part like a capacitor is highly unethical in my opinion, as most customers don't understand how little time and cost is actually required.

I contacted the company later to verify the tech had quoted the correct amount, as i suspected he mistakenly gave me an after hours call in rate, but that was not the case. I was told they charge flat rates for such work, regardless of the tech already being onsite. In fact, she said it would have been even higher except we contracted them through Angies List so got a discount! I did verify that the capacitor in question was in fact outside of spec and in need of replacement but the rate they charge for replacing it during a PM is ridiculous. Most home buyers will not realize a rate like this is grossly excessive. People should ask companies to explain their rates when they quote flat fees, asking for the cost of parts and time required.