Performance

William M.

I have a two yr old Bryent central air system. On the 5th of July it stoped working. I called Performance and they came. First he checked the air filter and determined it needed to be changed. I went to get one. I feel this was a mistake as when I returned I got hit with a 765.oo Charge. He told me that i did NOT have a breaker out side by my AC. If I HAD this breaker I would get the parts money( from Bryent) off the Bill. He then tried to sell me a breaker so I would not get stuck again. I could NOT afford that so I declined. After he left I discovered that I DO HAVE A BREAKER! It is part of Code! Now I can't say for truth, BUT I can't help but wonder IF it was just the outside breaker and the rest is fucking me good! I was stupid and went to get the filter so I will never know. He gave me picture he calms are before and after? I don't know the difference of either one The repair guy gave me paper work that states POSSIBLE hit by surge! He says that my Bryent coverage will NOT cover a ""ACT OF GOD"" I see this in my owners manual. BUT he said "" POSSIBLE"" That means POSSIBLE NOT TOO!
I have been going on the phone since the 6th of July and get NO were. I will NOT recommend Performance! I FEEL ROBBED! William K McCormick wkm4200@yahoo.com

Elijah D.

Please do not call them for any job. I called them last week to fix my A.c. they came out a d told me it will cost me $1400. I called another comanpy they came out a d fix my A.C. for $295. They are not honest.

D N.

We had a 14 yr old, 2 ton split A/C system not running well. We contacted Performance and Matt, a Performance technician came out and diagnosed a dead compressor/outdoor fan voltage regulator, pulling high amperage on start up, no compressor assist and bad fan motor bearings. $2982.24 to replace parts, or $1953.00 for an immediate repair. We paid a $124.00 service call and he did not get AC running when he left.

We then requested a bid for a new unit from Performance. They sent Nathan who was affable, sincere, and seemed knowledgable. His bid range was $7734.00-$8744.00 for a new unit install & that was with their low season discount. As the highest retail cost of a new unit was only $1500.00, we asked him to explain how the remaining amount was being accounted for. He was unable to provide a satisfactory response.

We have since had 3 additional bids. The 2nd technician had the unit up and running, in 20 minutes, with a new capacitor replacement for $100.00. This straight up tech said it could work for months, or years, but would provide time for us to make a decision. His bid for the same unit and scope of work as Performance was $3600. Two other bids were also within a few hundred dollars of the $3600 bid.

$4134.00 + MORE than 3 other AC companies.
Same scope of work and unit.

Based on this experience I would strongly advise anyone searching for an HONEST AC company to get multiple bids and compare the scope of work to be done. Our experience with PERFORMANCE seems like a MAJOR SCAM and indicates they are NOT CREDIBLE.

Danny I.

I found this company because I had a few electrical defects in my house in St. Petersburg, Florida. Pool transformer defective, a couple of corroded circuit breakers, and a non-functioning 3-way switch.

They literally sent a criminal to my house !!! He collected a big down payment of $2,000, did partial work, and never came back to finish.

The manager called me a couple of times and stated that this particular electrician is no longer employed with him, and that I should track him down and take action against him.

Why do I have to find him? I hired your company and you are responsible for sending a criminal to my house. DON'T USE Performance A/C. They don't screen their employees, and they don't care if they rob you.

Rhiannon P.

Hands down the best a/c company I have dealt with!! When my a/c unit stopped working over the weekend I was worried that I would have to wait until Monday to get it fixed. That was not the case, I called Performance Air and Ron answered my call right away. He had the service technician Matt scheduled to be at my house within the hour, he arrived within 30 minutes, I was certainly impressed! I applaud the professionalism, honesty and competence of the staff at Performance. Highly recommend them!!

S R.

This company sucks! Over paid for them to fix a coil that broke on our unit which then broke a few months later. Paid for a membership of which they missed their scheduled maintenance visit so we called and they said they couldn't get anyone out until the NEXT MONTH! Next month came and guess what!? They didn't show AGAIN!!! We've wasted so much money on this damn company I hope no one else goes through them and gets treated like we have. Their customer service on the phone is horrible too. Was spoken very rudely and condescendingly to when all I wanted was the maintenance check that I already paid for. Basic if you go through this company they just steal your money and don't give a damn.

Mary D.

A HUGE rip-off!!!! SCAMMERS!
The repair guy did not have the correct size breaker with him. I went to Home Depot to buy it, $10.
When I was emailed the bill I had been charged $100 for it!!!!!
Their ""EZ Club"" is a scam too.
Was told it was $7 a month and when the contract was emailed it said $93 a month! I was stupid to not ask for a written copy of the contract.....CROOKS!!!!!

Michelle F.

This is the most outrageous place anyone could call for electric repair. Over $1200.00 to dedicate 2 circuits for 2 airconditioners in a mobile home. $877 for 75 feet of wiring in a 66 foot mobile home. Romex 20a 120v circut to be exact. $116 for 20 amp outlet switch, $114 for a single pole 20 amp plug-in breaker half size and $112 for a single pole 15 amp plug-in breaker half size. The total of this bill $1,237.24. No wonder they have 1 star, the price gouge! This price included 1 electrician for 3 1/2 hours and he told me they don't charge by the hour. I wish I could upload the invoice. Please do not use this company unless yoh have money to throw it the window.

Maria S.

I wish I could give a negative number! I have lived in Florida for 18 years and this is BY FAR the worst company I have ever dealt with! Since signing up last March for their service plan, they have quoted us the highest repair prices of any other company and then not followed through with the repairs. Our service plan included custom fit filters and we have yet to receive them. We have called 1/2 a dozen times and have yet to get a return call from the owner. My next review will be with a phone call to the BBB. Run from this company!

Allan G.

24 hour service 7 days a week. Professional, friendly and helpful service. Anthony showed me what the issues were and got my system up and running. I'm in the construction field so I understood the technical side of things, but Anthony took time to explain the issues to my wife in simple terms. Thank you performance air for getting my heat working!