Performance

Christie D.

I called performance air conditioning out in the my ac was running continuously they came out said there was a air flow problem my options was a two thousand and something dollar repair or a new unit we decided to do the repair the repair did nothing to fix the problem so now they sold us on a new unit which was $11,000 supposedly getting credit for the $2000 repair they came out put in the new unit still was not cooling off and they are still continuing to run with an electric bill of over $600 called Performance back out the technician came out and said that it was blowing all the right temperature and they would charge us to come out again I've continued to pay over $600 for my electric bill no improvement in my electric bill and the house is not getting to temp I have the same result with the new unit as I had with my old unit only for performance to come out now inform me I need all new duct work cause there's gaping holes At this point I dont believe the unit was the problem it was only 5 years old I needed ductwork not a new AC. I'm waiting on Ben to contact me with a solution which from the track record it going to be more money out of pocket

Allison M.

This is the worst customer service ever. New to the area, I called them from a sticker on my a/c unit. They said they would arrive to fix my a/c, the next day between 8-10. I called at 11. They said the window was actually 8-12. ( I had put the hours in my phone that had been given to me). I called again at 1. They said, ""we are sorry, we can't get to you today and will have to come out tomorrow"". Were they ever going to let me know this??? I had to call them. I asked if they could come first thing in the morning and they said, ""we can't make any promises"". I told them never to contact me again. Of course they did, for a service plan! Are you kidding me? I got zero service. Well I decided to find someone else and happy I did. I called Arctic Air and they got someone out same day.

Thomas T.

Marvin R was excellent came to my residence and did a cost estimate, and fixed the problem. Marvin R was considerate he wore his mask thinking of the customer safety. Gave alternative monthly service fee for A/C, plumbing, worth considering. The manager worked with me to get Marvin the technician here as quick as possible excellent service thank you. Marvin needs a pay raise.

Anne G.

Danny N. was great--wore a mask and was friendly and very knowledgeable! Recommended replacing my 30-year old water heater instead of draining it. They are normally only guaranteed for 10 years!

Frank P.

Really depends sometime the guy they send out . I've giving up on this company way over priced and they don't always do things the correct way. I feel when they installed my unit they saved time and made air handle output match my plenum when they should have made my plenum bigger this cause lots of condensation then mold

Clare D.

The company that bought out Absolute Zero answers the phone number associated with the original owner, Steve, and does not identify the fact that it is now Performance Air Conditioning Electrical and Plumbing. In fact, they didn't even mention it until I remarked that Steve has really gone upscale with the music and canned greeting- (which, by the way, still did not mention the new name). I needed immediate service for my air handler, and Gordon came out right away and determined that it was the fan motor and he would either be back to replace it that afternoon or the next day, July 3. I the meantime, he also was selling me on their membership plan which seemed like a good deal to me at the time, but never left me a copy of the contract.
By 4:30 on the 3rd, no one came or called, so I called and spoke to Michael and he assured me that they had the motor and someone would be back the next day (which was July 4th) and was given a window of 12:00 to 4:00. I also mentioned that I did not get a copy of the membership contract and questioned if there was a 3 day cancellation clause in it, as is typical in contracts, and he said the person coming out the next day would bring it. I was skeptical about them coming out on the 4th, called back and Michael assured me that yes- someone would be here. No one showed up so I called and spoke to a woman who told me that I was not on the schedule and that the motor was not in. I called back and spoke to Michael and told him that I considered the order and contract cancelled. I also texted them at 4:25 on July 4th to confirm my phone conversation with them due to the fact that they did not show up (and I was lied to), that the order/contract is cancelled.
They never got back to me, but yesterday, July 30, I received a note presumably from Absolute Zero claiming to be Steve- the original owner- saying it was time for my air conditioning tune-up. It had the same logo and original address as Absolute zero with a P.S. ""Great news, our recent merger with Performance is allowing us to offer..."" After digging into this, I found out it was NOT a merger! As Tamara H stated: buyer beware!
BTW- I called 'I Care Air Care' and will be using them from now on.

Brian S.

I can not say enough about Performance. This company talks the talk and walks the walk! Superior service team and great customer service time and time again. Gordon D. Came out first thing this morning as promised and fixed my AC in no time. Great company + great employees = great customer experience.

Mary Ann R.

Worst service I have ever had since I have owned my house(25yrs). A/C install took over a month due to wrong parts & incompetent installers. They lied about putting in the new breaker, so I didn't pass 1st inspection. Why order the inspection if you knew it would not pass? They put me off for over 5 weeks, wouldn't return calls & continued to lie. Twice they came out to install the breaker & each time, they said they had the wrong part.(To make due they used twist ties to prevent something they could not explain. This is electricity/power they were messing around with!! My home!) After they finally said they had installed the right breaker I called in my own electrician who said they had installed a bad breaker! He installed another & I had to pay for it. DO NOT choose this company. This was my 2nd attempt with them & both times they did a terrible job & it cost me more money. As a senior, I feel they took advantage of me. Shame on you!

Tim D.

They were very courteous at the office; arrived early and got a/c working on a Friday.

Mechanic explained well what he did - Steve

Very thorough and courteous

Thank you

R S.

Do not call this company! I scheduled an appointment for an AC service and heating repair before a home inspection, so time was of the essence (and they knew this). They called me 7 minutes before my appointment window and explained they have received RECENT calls from their ""exclusive club"" members that needed service, so my appointment would need to be rescheduled. So unless you are part of their exclusive club, just be warned that you are NOT IMPORTANT to them. I certainly would have searched for another company if I would have known this upfront. They wasted my time!