Performance

Matthew S.

Outrageous prices, inaccurate diagnosis, left in worse condition, not professional, etc., steer clear. A tech from Performance came out to fix a pin hole leak in water line, cut in the in 2 sections, and called me to say it's not repairable. He claimed the pipe fell apart in his hands. Wanted to re-plumb the 2 bathroom house for $16,000. I asked how many people and how many days are you assuming he replied 2 people, 2 days all in PEX. I said no and fixed it myself for about $100 in parts.

Vasili D.

Once they get your signature and initial payment....sign you up and sell you a unit, it takes approximately 8 months where they stop responding to your emails and phone calls and all together stop responding back in a timely manner unless it involves them making money. I bought a very expensive unit , spent 14k+ on the unit, and tried to get them to be responsive and contact us. They have actually ended up coming to the house and shocking several boards (on accident) and causing very big delays in fixing, over 5 days to fix the boards and left us AC'less over the weekend. I had to purchase an extra AC window unit for reliability since they are rather unreliable at fixing their own Trane units. They have consistently failed to contact us responsibly upon request and we believe that the service has seriously gone down hill. They will then try to get you on a monthly plan in which they charge you monthly.

Karl B.

Worst company ever. They lie to you about when a tech will be out and then reschedule on you and make up excuses while you sit in a 90 degree house. What a joke. A couple of hours means a couple of days.

Geoff Z.

They're scammers, stay away. If you do decide to make the bad decision of calling them, don't sign up for their stupid club, and definitely get other estimates. So here is what happened: my air handler was leaking. The tech came out and told me he didn't really know why but my coils were dirty and that might fix the problem. That would have cost me $800. BTW, saying ""the coils are dirty"" seems to be their signature line after reading other reviews. Anyway, I ended getting suckered into joining there club. The tech told me I could cancel anytime, which isn't the case, but I took care of that little issue a different way. I decided to get another opinion on the matter. The second company I called said my coils were fine, showed me the problem, fixed the problem, showed me how to avoid it in the future, and charged $130. Like I said, STAY AWAY!

Michelle F.

If they offered 0 star I would have given them that. SCAMMERS Over charge and don't do the work correctly. If your a Ex customer of JDK Air(who Air Performance bought) Find someone else, this is not by far the same service you were used to with JDK

Ken S.

Stay away. I had my central air conditioner serviced on 08/01/2017. The tech said the unit was fine, Needed a new part, okay cool. 08/04/2017. Compressor blew up. I guess it was old, stated another tech. Wires were cut or not hooked up right. Should have read reviews first.

William M.

I have a two yr old Bryent central air system. On the 5th of July it stoped working. I called Performance and they came. First he checked the air filter and determined it needed to be changed. I went to get one. I feel this was a mistake as when I returned I got hit with a 765.oo Charge. He told me that i did NOT have a breaker out side by my AC. If I HAD this breaker I would get the parts money( from Bryent) off the Bill. He then tried to sell me a breaker so I would not get stuck again. I could NOT afford that so I declined. After he left I discovered that I DO HAVE A BREAKER! It is part of Code! Now I can't say for truth, BUT I can't help but wonder IF it was just the outside breaker and the rest is fucking me good! I was stupid and went to get the filter so I will never know. He gave me picture he calms are before and after? I don't know the difference of either one The repair guy gave me paper work that states POSSIBLE hit by surge! He says that my Bryent coverage will NOT cover a ""ACT OF GOD"" I see this in my owners manual. BUT he said "" POSSIBLE"" That means POSSIBLE NOT TOO!
I have been going on the phone since the 6th of July and get NO were. I will NOT recommend Performance! I FEEL ROBBED! William K McCormick [email protected]

Elijah D.

Please do not call them for any job. I called them last week to fix my A.c. they came out a d told me it will cost me $1400. I called another comanpy they came out a d fix my A.C. for $295. They are not honest.

D N.

We had a 14 yr old, 2 ton split A/C system not running well. We contacted Performance and Matt, a Performance technician came out and diagnosed a dead compressor/outdoor fan voltage regulator, pulling high amperage on start up, no compressor assist and bad fan motor bearings. $2982.24 to replace parts, or $1953.00 for an immediate repair. We paid a $124.00 service call and he did not get AC running when he left.

We then requested a bid for a new unit from Performance. They sent Nathan who was affable, sincere, and seemed knowledgable. His bid range was $7734.00-$8744.00 for a new unit install & that was with their low season discount. As the highest retail cost of a new unit was only $1500.00, we asked him to explain how the remaining amount was being accounted for. He was unable to provide a satisfactory response.

We have since had 3 additional bids. The 2nd technician had the unit up and running, in 20 minutes, with a new capacitor replacement for $100.00. This straight up tech said it could work for months, or years, but would provide time for us to make a decision. His bid for the same unit and scope of work as Performance was $3600. Two other bids were also within a few hundred dollars of the $3600 bid.

$4134.00 + MORE than 3 other AC companies.
Same scope of work and unit.

Based on this experience I would strongly advise anyone searching for an HONEST AC company to get multiple bids and compare the scope of work to be done. Our experience with PERFORMANCE seems like a MAJOR SCAM and indicates they are NOT CREDIBLE.

Danny I.

I found this company because I had a few electrical defects in my house in St. Petersburg, Florida. Pool transformer defective, a couple of corroded circuit breakers, and a non-functioning 3-way switch.

They literally sent a criminal to my house !!! He collected a big down payment of $2,000, did partial work, and never came back to finish.

The manager called me a couple of times and stated that this particular electrician is no longer employed with him, and that I should track him down and take action against him.

Why do I have to find him? I hired your company and you are responsible for sending a criminal to my house. DON'T USE Performance A/C. They don't screen their employees, and they don't care if they rob you.