Performance Electrical

Lizette D.

Worst service ever. If I could give 0 stars I would. This office has no idea what each of their technicians is doing. I was referred to this company by my home owners insurance. The first time they came out, the technician did a temporary fix and said he would have to order supplies. I said are you sure you don't want me to order the parts? They are under manufacturer warranty. He said no, we have to do it. Eleven days later the water heater breaks down again. I haven't heard from the company since the tech came out. I called on a Tuesday and asked when they were expecting our parts so we can schedule an appt. They said, we don't order the parts, you have to do it since the WH is under warranty. ARE YOU KIDDING ME? I said your tech told me he HAD to do it. They said oh we never order parts. I said I would recommend you tell your tech that. Oh, he doesn't work here anymore. Fine, I'll order the parts. Ok we can be there next Tuesday - 1 week later. So for that week, my family and I continue showering at our local gym. Monday of the following week, I call to make sure they are coming to our Tuesday appt. Noelle confirms, yes, we'll be there on Tuesday between 10am-1pm. Tuesday comes, I stay home from work. 10, 11, 12, 1pm and no tech. I call to find out if he's going to be late. I'm so sorry, I don't know what happened but our scheduler didn't add your home to the route. We can be there next Tuesday. I finally speak to Bob, a supervisor and they squeeze me in on Thursday. A new tech comes on time on Thursday and ""fixes"" the water heater again. Friday we were fine. Saturday, after running some errands we come home to our entire house smelling like natural gas. PG&E came to check and it turns out the tech didn't tighten the pilot tubing and gas was escaping the entire time. Sunday night the water heater went out again.
Today, Monday, I called and asked to speak to Bob. Noelle tells me he's on the phone and will call me later. 2 hrs later no call. I call in and Noelle tells me that the manufacturer is clearly sending me the wrong parts. This is the 3rd time I will call for the same part. I said the manufacturer, who knows the error codes and what parts go with each error code, is sending me the wrong parts? Noelle - YES. Ok. Thank you. This company is a joke.

Brenda B.

Our home warranty plan, Sears, did all they could to not honor their part of my plan.
I needed our hot water heater replaced and Sears sent Performance to tend to everything.
It took a couple months and it was no fault of Performance.
Sears repeatedly sent a gas hot water heater when we needed an electric one.
The owner of this company went out of his way to help out.
The work order clearly stated that we needed an electric water heater yet Sears kept sending out a gas one.
Grrrrrr...
Alex, the young man who did the job was professional, courteous, arrived on time despite coming to Orangevale from Modesto and he knew his job well.
Thank you Performance for all the help you provided us.
BBBaker
Orangevale

Hee Chul Y.

I wish the Yelp has the 0 stars. Simple water leak from the water filler system only needs to replace the air-cap according to Bob. since July and STILL LEAKs because, according to Bob, purchasing from Amazon is not easy. Amazon?? buy something from Amazon takes more than 2 months of waiting?? it does not make any sense. So I told him, 'I will get the part and you come and replace it. since you buy it from Amazon, I will buy for you'. Suddenly Bob does NOT want to do the service anymore. Now I have to call my Home insurance company and yell at them!!! because they are the one who sends this terrible company to my home!!

Steve W.

Not sure why this company still exists with so many negative reviews. They were sent by my home warranty. Initial visit was a OK. Technician had a bad attitude but he did diagnose the issue and said will order replacement parts. Then after like 3 weeks we never heard back anything. I have to call twice to get a hang of them. From my hwa account, it mysteriously was marked completed. These guys are just scammers. Stay away!

Andrew G.

Numerous phone calls have been place trying to get them to finish a job they started last year. This is the worst company I've ever had to deal with. I've been waiting over 6 months for them to finish a water heater installation. They put in water heater ok but never replaced the old water valve & new piping they charged $885 extra to replace. This was suppose to bring everything up to current water heater codes. What a rip off company they are. Wish I had read reviews before allowing home warranty company to use them.

Criks C.

DO NOT USE THIS COMPANY. I made a ticket through my home warranty and when they came to view the problem they disregarded everything i told them and said they will just swap out the ceiling fan.
They made a far out appointment to replace the fan. I took a day off work to be here for the replacement. The scheduled appointment was from 11-2 getting close to 2 i call them and the guy who answers the phone says oh i dont see any appointment made for you. I was so irritated because why would i take the day off work if there was no appointment. The guy on the phone didnt care about my situation instead he chuckled and said you can call your warranty and get another company to do it.
Well thank you for your amazing service Performance Electrical i truly hope your company goes out of business it looks like im not the only affected customer. Ill be sure to let my friends and family to steer away from this company. I will definetly call my warranty provider and have them switch me out and also let them know that this is not a company they should even consider for future business.

**Update** Contacted my warranty 210HBW- turns out that Performance Electrical had already billed them stating that the service was already completed. Wow! They are big time scammers. My warranty is sending a report to contractors relations hopefully they realize that this company is only creating issues for their customers.

Shelley S.

What can I say, if I had read the reviews, I would have asked my home warranty company to pass. This is by far the worst place ever. My insurance said they would pay for the new hot water heater, (approximately 450) plus $200 for the install. Now, this is where performance electrical gets you! New vales, hoses, knobs, lines. All to the tune of over 850 bucks! Yep! Highway robbery. That did not cost that much. Had I not been in the process of selling my home, I would have used a friend to install.
This wasn't the first time. The first time they came out they just drained the tank and told me not to turn the heat up to high. They knew the heater was bad then. This time, I waited over two weeks with no hot water for my children.
Before that, I had a leak from the master bath under the shower. That part took over three and half weeks to fix. Especially since they were supposed to be able to work with manufactured homes and all.
The office assistant even said they charged too much and would refund about 137 bucks. Instead, Bob, the owner, called me to justify the amount. Whatever Bob!
And, after the new install, the gentleman who installed it turned the water on to the roof water cooler which was not even attached and the water ran all night. It didn't cost much in the end with the water running down my awning, but good business would dictate you live up to word and pay back the $137 you overcharged. They are a rip off. Don't use them.

Liz W.

Beyond unprofessional!!! I have had three open tickets with them through my home warranty and they continually no show and cancel. Today's reason was ""the tech didn't want to drive that far"" I'm having serious electrical issues in an 80 year old house with preemie twins and they could care less.

Ying M.

My initial appointment was 10 days away from the appointment . Then 25 days for ordering a replacement. Another 10 days wait for appointment. So be prepared. Work is not done up to codes and their admin team do not care their yelp reviews I guess. They got tons of job from home warranty companies.

Jason H.

This is the worst company I have ever worked with. I got them through the First American Home Warranty and I have read some of the poor reviews but I have to give my review as I can understand the experience these other reviewers have had.

My original claim was put in 10/2018. It is 2/18/2019 and my issue still has not been resolved. I have been very patient and have given them the benefit of the doubt. No more. I just called the warranty company to send me another contractor.

My Instant water heater needed replacement. They came and installed a wrong unit. It has taken them 4 months to finally get the correct part and was scheduled to come out 2/18/2019 and reinstall the unit. I asked when it was getting scheduled ""Its a holiday, are you sure?"". Bob responded, yea, we are working through the holiday. When I called him today and asked its past noon, you gave me 9 to noon, he said, we aren't working its a holiday. Are you kidding me? Than, he had the nerve to say next week is the best he can do. After 4 months of being patient, next week? I am done with these guys. Stay away from them. Horrible service, their technicians are inept to complete the job.