Performance Electrical

Robert F.

I felt compelled to write this review both by the service I received as well as noticing all of the negative comments about this company.
Our background story was that we have a European shower which was not working correctly we had two other companies sent by the home warranty service. The first company flaked out on us, came, collected their $125 copay and then after several weeks never got back to us. The second company, to their credit, came, also collected their co-pay and proceeded to tell us that it was not in their expertise to repair this style plumbing, I do appreciate their honesty.
The third plumber was Performance Electrical Company which the home warranty people sent to us, at first it took them a while to get back to us which made me a little worried so I started to check them out on yelp and several other services. I was very amazed to see all of the negative comments listed especially on yelp. I became very worried and contacted the warranty company who assured us that these people were experts in the style of plumbing that we had. To make a long story short when the gentleman showed up to our house, he not only fix the plumbing but did it in a cheerful and professional manner, I was extremely impressed at how well he worked and how fast he did the job, it was late on a rainy night and he stayed very late to make sure the job was completed correctly, I have to tell you that I have no negative comments to say about this company and would recommend them highly from my experience.

Damy A.

Zero stars
Not customer friendly.

They don't follow up with their delayed problems. I end up having to call them instead, week after week for 2 months. Their excuses for these delays: have other customers so we forgot about you, the orders have yet gone through (after two weeks of waiting), I lost your paper in my office so I will look for it tomorrow etc.
Worst of all, they set an appointment with me to finally fix my home issue but never showed up. I called an hour later to find out what happened. the guy who picked up the phone asked for my address instead of my confirmation number, (3 times he did that with my previous calls), put me on hold, and then came back to me tell me they never had an appointment set for me. He then got angry, asking why I am just calling now when the appointment was an hour ago. I told him I know how ""busy"" they are with other customers. Instead of telling him to check my confirmation number, I ended my business with them. Waste of my money to have them check my home issue just for them to do nothing but make me wait for them.

Anna C.

These guys are a fraud! They were sent to our home by our home warranty company, American home shield( another worst company)
Performance said our water heater needed a part so they will be back with it. Till today, which is over a month ago, they are not even reachable! Zero customer service !
Total fraud!

Chris D.

This company is truly unbelievable. I don't know how they stay in business. Their talent at shamelessly lying has no equal. Because my home warranty contracts plumbing repairs through them exclusively, I had no choice. If you do, do yourself a tremendous favor and take the advice of every legitimate review here on Yelp and call anyone else. You will spare yourself endless grief.

Abby V.

This contractor was assigned to our property through American Home Shield. The problem they were called out to service was never fixed, sending us in a (so far) endless loop of technicalities and a faucet that I cannot use. When I contacted AHS to recall this vendor they said my account was ""red flagged"" and they don't want to service our address because we've caused them too much trouble. WHAT? I'm sorry, if the problem isn't solved, it's not the customer that is the problem! Now I have to wait in queue to have another (and hopefully more reputable considering the outcome) plumber to do the job right.

Ismael D.

OMG! LIARS, so I'm waiting for a week to hear from them regarding a water heater install. I finally call and there response was we left you a message last week.First, that was a lie, 2nd you have the water heater and your company only makes 1 attempt in contacting me,SERIOUSLY! No apologies from them and the receptionist says we have an opening for next week. Appt day comes and goes and no show , no phone call from them. I call the next day and after being on hold for 15 mins, she says"" Sorry, I have an opening for later this week."". Are you kidding me! I ask for the manager and she apologizes and says there is nothing they can do. After complaining that they have no sense of urgency, and demanding quicker service,she says I'll see what I can do and HANGS Up on me. Amazes me how these kind of people are in business.
THEY ARE LIARS, UNPROFESSIONAL AND GET BUTT HURT IF YOU COMPLAIN!
STAY AWAY!

Louisa Blake N.

Worst plumbing company I've ever dealt with. They were the assigned company from my home warranty company when calling in a repair claim for our shower. I called this repair in, in October 2014. They came once to assess and/or fix the issue. When realizing they didn't have the right parts, they scheduled to come out a 2nd time with the parts needed. It is now December and they haven't been back with the right parts. I've had to reschedule 3-4 times with them. 2 times the technician called in sick so they didn't have anyone to replace him. Another time the date got mixed up because we've had to reschedule so many times. Bottom line, their customer service sucks. They are scheduled today to finally fix the problem, and they realize the day of...they don't have the right part! What company doesn't check all of this well before the scheduled appointment. If I could give them no stars I would. I'll never use this company or refer this company again. I heard they old do warranty work. If your home warranty company assigns you to this company, I'd say...NEXT CHOICE PLEASE!

Chalene A.

This company has the worse service. They were sent by my insurance company to fix my water heater. It took 7 days for them to complete the job AFTER 2 appointment no shows. Here is my story.
They were quick to set up an appointment Wednesday to come check it out ( i received this call on Tuesday). They guy was a little late, but gave me a heads up. He took one look at it and knew the problem. He said I had to order the part, and call them back to come install it. I thought it was their job to do this. It took GE a day to send me the part. I called them back. They said they would send someone out on Friday. I was okay with this. I understand being busy.
Friday rolls around and the time period passes. No one shows. I call the office and she apologizes, but there was a miscommunication in the office. They have to reschedule me for Saturday. She apologized and said he will be at the house between 830-1000 am.
I get a call at 820 that he won't be able to come. His work truck won't start. He can't get into the office. Then he says that his boss told him that it's Stockton is too far (paraphrasing). I had to call on Monday to make ANOTHER appointment.
By this point I'm upset. My husband and I have a 7 month old that we had been taking to her grandparents so we can all take hot showers and bath.
I let them know on Monday (I was a little upset on the phone) what had transpired so far and he said there is no way it was goin to get it fixed today. He told me that the driver had gotten into an accident. I was extremely upset. No hot water for 6 days. You couldn't get anyone else to take his place. No one to do the job your guy didn't do when promised. I was pushed to noon to 1 on Tuesday.
Made a quick call to insurance. They came a little late but way before noon. The last guy out was nice gave us the second appointment. I think he was called in last minute to do the job. Never again will i use this company. I thought waiting for the part would take forever. Didnt think waiting for them to install it would be the worse part. Satisfaction is not a priority for them.

Keely D.

This is the worst company! They installed a part in my Water Heater, and BROKE a different part. I had to then order the part,
1. They lied to me saying that they did not break the part!! It is glass, it was not broke in to. No technical level needed to see the glass was broken after they were done.
2. Sorry, live without hot water for the next 7 days, for that is the next time we will be in your area.

HATE THEM!!!!!

Melissa S.

These people suck! My home warranty sent them out to fix my sink and they said they needed to order the part. Lo and behold, they never came back, never called or anything. So I called them back, they said they would have a technician call me back, guess what?? Two weeks later, still no call back! Do not EVER think about hiring these idiots to do anything.