Mr. Electric of West Fort Worth

Jesus G.

Called 30 minutes before coming & sent a nice paragraph & picture of the electrician that was coming out. He quickly found out was was wrong & fixed it. Will definitely call Mr.Electric again if needed.

L N.

Todd was able to complete my requests in a couple of visits although I received a similar voice mail message on the second visit needing to hear from me in order to dispatch the technician. By the time I called back she had dispatched so apparently she got schooled in the interim, although she acted like she had done me a favor dispatching the technician for my appointment. Very unusual way to do business.

Melinda T.

Wow, such wonderful and professional customer service. Far above the rest. Our electrician was very knowledgeable and professional regarding our problem. Gave us such peace of mind knowing the job was done correctly the first time. We were just as pleased with the charges for the job as well. Very affordable for such a professional workmanship our tech did. We will use Mr. Electric again in the near future. Thank you for putting customers first. You deserve more than 5 stars!!!!!

Laura K.

Justin came out to my house to fix an issue with the electrical outlet above our over-the-range stove. We had just had the stove/microwave installed by another company two days before, and the installers said the outlet for the microwave had no electricity running to it (even though it was working fine before they came). There were wires left hanging out- it was a mess. So rather than keep dealing with that other company, I contacted Mr. Electric. So Justin came to the house to fix the electrical outlet issue. He completely took care of it and installed a new box correctly for us and took care of the loose wires and solved the overall goofiness of the whole situation. Then he went above and beyond by re-installing the microwave, adjusting the vents on it (which of course were adjusted completely incorrectly by the other company), and putting in new holes for the bolts that were needed to hold up the microwave (because, of course, those weren't done correctly either!). He then then answered my other unrelated questions about kitchen lighting. He spent time offering suggestions and advice about the overall lighting in the kitchen area as well as going way above and beyond with the microwave installation. I'm really impressed and I appreciate everything he did! When I asked about the lighting, he said it would be him personally who would be the one to come out and conduct the installation. I wouldn't feel comfortable with anyone else doing it, so I love how the person who gave the advice and suggestions would also be the one to actually do the work. Anyway, I'm probably rambling on and on now, but I'm just really thrilled with such great service and I'm so impressed. Thank you Justin and the Mr. Electric team :)

Joe D.

The Mr. Electric service tech (Justin) just left my house. This company has been so nice to work with. Everyone of them have been professional and it's nice to have that feeling that they are not trying to get over on you. I like doing business with these type of people.

Stacy Z.

We had Mr. Electric come out and do several things... Fix an outlet, replace two switches, replace 4 can lights, and install 3 ceiling light fixtures plus secure wiring from a removed track. They work hard and in a timely manner and got the job done quickly and efficiently. I plan on using them again in near future for some remodel work . I highly recommend Mr. Electric.

Jamieka W.

I had an electrician come out to the house in January 2016, customer service was great what I though was going to be a simple fix and instead got robbed out of $496.00 to be exact. I called the technique numerous times and no call back. To finally get a call back from there dispatch center stating that he had been let go after a month of employment. The young lady I spoke with made it seem like it was my fault that I didn't call dispatch because the problem had not been fixed. She told me my warranty was not valid because I used another electrician. Now how I was supposed to know as the customer the employee was let go; and you as the owner of the franchise should have contact the customers to inquire on what work was completed.

Marjorie B.

The men that came to my house were very professional and nice. They did all they could with the amount of money involved. When I get the money to finish the job I will definitely call them back. They did all they could possibly do to help me.

Jonathan C.

BUYER BEWARE!!! Mr. Electric are scammers. I called up on a Sunday to inquire about the fee for a service call. I was told it's $59 on weekends and NO CHARGE during the week. So of course I scheduled an appointment on Monday. I asked over and over again if there was gonna be a fee...""no sir"" was the answer everytime. So I drove over an hour to my vacation property in Granbury, during a work day, to be then told by the tech after he did nothing other than listen to the EXACT SAME STORY I told the rest of them at Mr. Electric... He says ""well I have to do a diagnostic on it first to find the problem."" How much is that I ask? Somewhere over $300!!! Just to tell me what's wrong!?!? I get on the phone with the ""Office Manager"" and she starts explaining her business to me like I am a 2 year old. Then when I tell her, angrily that her tech wants $300+ she tells me the diagnostic fee is $182.50? And that they can't tell me IF I need a diagnostic UNTIL they get out here! I say ""why not?"" She responds ""it could be something simple but if somethings not working, we have to investigate hence the fee."" I told EVERYONEat the place i spoke with that all the electricity was out and that I had tried the breakers and nada!! I don't know squat about electricity but i do know you have to investigate! And of coursethen there's a fee!!! A TOTAL bunch of bait and switch jerks...BUYER BEWARE!!!!!!!!

Johny T.

Todd Knutson from Mr. Electric arrived within an hour of my calling to request help with a electrical wires that got crossed when I pulled out an old dishwasher. Todd was able to learn the basics of the problem and needed someone to help with crawling under my home. Remember, that it is very wet under my house. He was not able to return for three days, but he returned to crawl under my home and fixed the problem. I especially appreciated his cleaning up some connection that were not completed properly initially. Great work.

Thanks!!!