Mr. Electric of West Fort Worth

Terri M.

UPDATE: After writing my initial review, I received a message, then a phone call from the business owner, Robert L. He reached out to me to personally inquire how he could help rectify my dissatisfaction to the initial service call. He ended up sending over a WONDERFUL electrician by the name of Steven, who fixed my problems and made my day with his bright and cheerful demeanor. We were in the middle of moving and he was just a breath of fresh air, during a time of chaos.

I am sincerely grateful to Robert for taking the time to reach out to me, with the utmost kindness and sincerity. He went above and beyond to let me know that he cared about me as a customer, and wanted above all, for me to be happy with the service I received from Mr. Electric. It isn't often that you get that kind of personalized service from an owner, so I am absolutely impressed and for this reason, I CAN and WILL recommend this business to my friends and neighbors. Thank you very much Mr. Electric!!!

M H.

Very quick responses, on time, professional, friendly and efficient. I had a light box installed for a ceiling fan. I highly recommend Mr. Electric. John was very nice and I appreciate the great service! Thank you!!

Horacio C.

Outstanding technicians got to my home on time. Fixed my problem with different options. Very good description of my problem and very happy with my fix.
Enjoyed the communications and the bio on my tech.
Mr Electric is on my A list.

Jesus G.

Called 30 minutes before coming & sent a nice paragraph & picture of the electrician that was coming out. He quickly found out was was wrong & fixed it. Will definitely call Mr.Electric again if needed.

L N.

Todd was able to complete my requests in a couple of visits although I received a similar voice mail message on the second visit needing to hear from me in order to dispatch the technician. By the time I called back she had dispatched so apparently she got schooled in the interim, although she acted like she had done me a favor dispatching the technician for my appointment. Very unusual way to do business.

Melinda T.

Wow, such wonderful and professional customer service. Far above the rest. Our electrician was very knowledgeable and professional regarding our problem. Gave us such peace of mind knowing the job was done correctly the first time. We were just as pleased with the charges for the job as well. Very affordable for such a professional workmanship our tech did. We will use Mr. Electric again in the near future. Thank you for putting customers first. You deserve more than 5 stars!!!!!

Laura K.

Justin came out to my house to fix an issue with the electrical outlet above our over-the-range stove. We had just had the stove/microwave installed by another company two days before, and the installers said the outlet for the microwave had no electricity running to it (even though it was working fine before they came). There were wires left hanging out- it was a mess. So rather than keep dealing with that other company, I contacted Mr. Electric. So Justin came to the house to fix the electrical outlet issue. He completely took care of it and installed a new box correctly for us and took care of the loose wires and solved the overall goofiness of the whole situation. Then he went above and beyond by re-installing the microwave, adjusting the vents on it (which of course were adjusted completely incorrectly by the other company), and putting in new holes for the bolts that were needed to hold up the microwave (because, of course, those weren't done correctly either!). He then then answered my other unrelated questions about kitchen lighting. He spent time offering suggestions and advice about the overall lighting in the kitchen area as well as going way above and beyond with the microwave installation. I'm really impressed and I appreciate everything he did! When I asked about the lighting, he said it would be him personally who would be the one to come out and conduct the installation. I wouldn't feel comfortable with anyone else doing it, so I love how the person who gave the advice and suggestions would also be the one to actually do the work. Anyway, I'm probably rambling on and on now, but I'm just really thrilled with such great service and I'm so impressed. Thank you Justin and the Mr. Electric team :)

Joe D.

The Mr. Electric service tech (Justin) just left my house. This company has been so nice to work with. Everyone of them have been professional and it's nice to have that feeling that they are not trying to get over on you. I like doing business with these type of people.

Stacy Z.

We had Mr. Electric come out and do several things... Fix an outlet, replace two switches, replace 4 can lights, and install 3 ceiling light fixtures plus secure wiring from a removed track. They work hard and in a timely manner and got the job done quickly and efficiently. I plan on using them again in near future for some remodel work . I highly recommend Mr. Electric.

Jamieka W.

I had an electrician come out to the house in January 2016, customer service was great what I though was going to be a simple fix and instead got robbed out of $496.00 to be exact. I called the technique numerous times and no call back. To finally get a call back from there dispatch center stating that he had been let go after a month of employment. The young lady I spoke with made it seem like it was my fault that I didn't call dispatch because the problem had not been fixed. She told me my warranty was not valid because I used another electrician. Now how I was supposed to know as the customer the employee was let go; and you as the owner of the franchise should have contact the customers to inquire on what work was completed.