Mr. Electric of West Fort Worth

Kirk R.

My experience with Mr E's business process: show up, offer outrageous price for simple ceiling fan installation, have offer declined, bill an appearance/""dispatch"" fee, leave, repeat. Ignore phone calls from outraged customer.

Consumers: try to find ""dispatch fee"" disclosure by initial phone contact or website. Note the free estimate claim on the website

Linda C.

We requested a quote for an outbuilding which is located out of the required limits for a permit or code inspection; however, we follow state code and expected that would be upheld in our quote. After receiving the quote, which was over 50% higher than other electricians, we were told by TWO other electricians and ONE additional contractor that an item in Mr. Electric's quote was in violation of state code. This raised a red flag so I did further inquiry. Result? Mr. Electric knew what they put in the bid, but since we requested a lower price point and did not require an inspection or permit, the item was placed in our quote. This is not acceptable to us so we went with another company and could not be happier. If there was a Zero rating, I would have chosen it. When something doesn't feel right - it probably isn't. This is my opinion, do your research. Blessings

Josh G.

Prices were not very reasonable to install a light fixture and 2 fans. Additionally, the technician was not friendly at all. Extremely blah person that did not seem to care about his work/customer. It's unfortunate as the office staff was very friendly and responsive. Maybe their other technicians/electricians are better, but I would not recommend this company based off the person that was dispatched to my house.

Joanne S.

This is honestly the WORST quality and customer service from a company I've ever received. This is not an exaggeration. They have been rejected for inspections multiple times for my home and have put a HUGE SETBACK in my progress. They have no sense of urgency and do not care about their work at all. They did not coordinate with inspectors nor did they even LOOK at what they didn't get approved on. This was an absolute mess. Waste of time and waste of money. Do not use this company.

Tim A.

Not excited to pay a 50 dollar fee to have a company come tell me that I have a $$$ problem. A fee should only be based on whether or not I choose you as my service provider. Thanks for the quick reply.

Beth B.

I called for an appointment. They advised they could not get me in that day but the next morning. I told her I would just try another place and if u can't get something today I would call back for the next day. She told me she would get me in that day between 12-5p.
4:15 comes around and I call. Never heard from them. I said will you have someone out by 5? She said no unfortunately we couldn't get someone out to your house, but I can do in the morning.
They wasted my whole day of trying to find someone with their worthless promise to assist me. I have never used them but I also never will.

Val B.

We had a problem with our 220 power with the 110 working fine. We called and asked what the charge would be to get a technician to take a look and fix the problem for us. We were told $200 for the service call, while that was a little steep, it was after hours so we had the technician come to our home to find/fix the problem. Foolishly we did not ask the question .... Will the diagnosis of the problem be covered by the $200 fee? Laugh if you like but the answer to that question would have been NO. To actually get the tools out and look at the problem was an additional $189. So we paid $200 for the technician to drive to our home (wish I could get some of that action). Now we're $389 into this nightmare and nothing has been done. The technician pulls the cover off the electrical panel, pokes around with some tool I don't understand and then says the panel is bad and must be replaced-----$7900. WOW So over $8000. Strangely enough as if by magic or maybe a unicorn came to visit us the problem completely disappeared 5 hours later. Thinking over $8000 is a lot of money we paid another electrician to come take a look and we were told our electric provider was probably working on or had lost a leg (not sure what that means really) and around midnight it was restored. The Mr. Electric technician called the next day to let us know he couldn't do the work because it was raining. We told him we got the power back and he claimed the box was probably shorting and needed to be replaced. There was no evidence of shorting. No charring on the metal in the box and it's still working without problems. The average charge to replace a residential power panel is between 1500 and 4000. Our box is not made of gold so I don't know why it was going to be so expensive to fix a problem that wasn't actually a problem. The sad thing is the technician could have called Oncor and been a hero and left happy with his $389. He didn't though and now he looks, to us anyway, like a guy who was trying to take extreme advantage of people who's experience with electricity is flipping a switch to turn something on or off. We'll never call on Mr. Electric again.

Stacey S.

I do not recommend this company to anyone and would like to share why. I was a first time customer of Mr. Electric Ft. Worth recently. I had an electrician install a ceiling fan in place of a flush mount light fixture and replace some bulbs in tall ceilings. Aaron was on time and courteous, however shortly after he left I realized he took the original flush ceiling mount light fixture as well as the box and papers that the ceiling fan came in with him when he left. He did not ask me if I wanted him to dispose of the trash and must have done so without me noticing otherwise I would have stopped him. I called the company to notify them that I wanted my original light fixture as well as the manual for the new fan installed from the box. They said they would contact Aaron to see if he still possibly had the items on his truck but likely not. I said if not, I would appreciate my bill being credited for the value of the light fixture at least. The representative without hesitation said ""well we can't do that because it would come out of Aaron's commission but we can replace the light- it was only worth $15-20."" I was shocked. As someone who works in the customer service industry it also offended me. She did not ask me to provide a model number for my light fixture, description, picture, etc. to attempt to match it but instead made an assumption. Also, it has been a week since that phone call and I still have not received a follow up call with an update on when they plan to return to my home with whatever light they assume I owned... not professional at all nor the right thing to do. Clearly they are more concerned with their electrician's commission checks over their customer service protocols.

Carrol B.

We have used them several times in the last year. We purchased an older house that needed a lot of updating. They are always polite and professional. The electricians show up when they promise and willing to explain what work needs to be done and what can wait. An excellent company from the person who answers the phone to the apprentice.

Gio M.

Thanks for coming out on short notice. The whole
process took about 25min. I asked how much it would be to change out the GFIC switch. I already had the part and I wired incorrectly. They never responded and I called and left a message to call me before sending a tech out. Once the tech arrived they told me it would be 176.... Terrible customer service and I hope they saves someone from using this unprofessional company.