Mister Sparky of North Orlando

David F.

My parents who are in their 90's called Mister Sparky for a small outlet issue. The guy then proceeded to inspect their entire electrical system and then told them that they had major issues and needed a new electrical panel and other work. The house was built in 1990 so it's not that old. Unfortunately he scared them with talk of a possible fire danger and they signed a $15,000 contract. By the time they called me it was too late to stop them because they were almost finished. Not only did my parents not need all this work, but it failed inspection big time and they refuse to come back to repair inspection failures. After talking to the inspector myself I found out his company is not only known for overselling, but specifically taking advantage of the elderly who are not knowledgable and very trusting of a sweet talking salesman.

Malcolm R.

Our garage refrigerator seemed to be working ok but there was a red light on the outlet. We called Mister Sparky (we had used them in the past) to have someone come out and look at the outlet. After being charged upfront ($ 189.00 the only way they would send someone) a guy came out and looked at the outlet (barely 3 minutes) and said there was nothing wrong with the outlet but the refrigerator was ""going"". He said since we were customers there would be no charge we said that would be great considering we had work for them in the near future. He then checked his tablet and saw we had paid by CC and said there was nothing he could do. This company was fine the first time we used them - they were slow but appeared to be ethical and thorough. This time they appeared fraudulent and greedy. We understand the pandemic was tough on smaller companies but this was ridiculous. Stay away from this company completely. They either have been hit very hard and are trying to make a quick buck or they have had a change of management/ownership and are now deplorable.

Alise B.

I recently needed an electrical box outside a home we recently purchased, rewired and a new casing was required. Electric services were cut off until these repairs were completed. This meant the water sprinklers weren't working, the AC and all appliances were not functioning.
I called several electrical companies who service the area ( near Oakland Park) and the ones who called back told me we were looking at at least a month to get the repair done, inspections completed and power up and running.
I explained our needs to MISTER SPARKY. The service provider ( MARTIN)who came to the home was excellent and kept me informed every step of the way. The job was completed in a few days and they oversaw all that had to be done with FPL. Martin and Steve were amazing to work with... knowledgable, caring and excellent at their craft. This was a big job that they made look small. I am grateful to Martin and Steve for their work and helping us to get our power back on!!

Luke M.

Stay away. Quoted me twice the going rate for a basic garage outlet install. Glad I shopped around. After trying to upsell me using scare tactics on thousands of dollars of work I didn't need, the electrician put on a big show of calling his manager to ""see what he could do"" about the price. Manager claimed that they couldn't come down as they were nearly doing it at cost. Shopping Home Depot myself I can see ""cost"" is about $750 less than their quote.

Slimy all around. Go with a local company.

Walter S.

The Good:
Customer service is very nice

The Bad:
Poor communication, inability or unwillingness to diagnose issues, no customer management or lack of leadership, lack of pride in work or understanding of their duties.

Where to start? Work was scheduled for three days, got a notification on the fourth day, after work was 'completed', that they were sending another team out. There was no communication with me that more work needed to be done and I had left town when they were already on their way. This was the first sign that their communication was lacking.

Had a Mister Sparky employee show up weeks after my work was 'done' asking if my final inspection had been performed. This was a task Mr Sparky had said they would schedule, but their own worker did not seem to be aware of the current status. I told this employee that it had not happened, they taped up the permits to my wall, then nothing happened. I had to call repeatedly to get them to schedule the appointment.

The work did not pass inspection. I called to have them come back out to correct their work. They failed to make their initial two appointments and when they did send someone, he was unaware of what needed to be done and lacked the tools needed to do the corrections and left. They rescheduled again, showed up, then brought out another three trucks to correct the work well past sundown. When I asked what they were correcting, they hemmed and hawed trying to sell me that this was the city being a problem, when it seemed pretty blatantly that they had screwed up and were rapidly trying to cover. Meeting city code is their job.

They were unable to complete the corrections on that day and said they'd be back later in the week with the parts. I again had to call after waiting ten days to schedule yet another appointment for them to fix their work. This is now three months after my initial install.

Two more weeks after waiting for parts to arrive, during which time I had to repeatedly call them to get updates on what was happening with the delay without any input from them, they spent two more full days replacing outlets and breakers and rewiring my house. Between the latest two days, they left half of the outlets in my house dead without even realizing it because they had screwed up something between the GFCI outlet and the breaker so they would never not be tripping. After they 'corrected' this, a section of my house continues to trip to this day.

Once everything was ""done,"" the inspection failed again. Their work failed inspection a total of five times. I was present with the inspector when they contacted Mister Sparky about the failures, but they never reached out. I had to call them back to get them to correct their work and reschedule the inspection every time. The last three failures were due to labelling which the city inspector was extremely clear about, but Mister Sparky still failed to do properly. I asked that they have an employee present for all inspections and they only did it for two of the five.

The original reason I called them out was to address a hot outlet and to install a closet light switch.They upsold me on reworking my panel and replacing my outlets, which I needed to do long term, so I agreed. That outlet is still miswired, I still have no switch in my closet, I now have a different switch that trips a breaker whenever used, and they failed to replace several outlets in the kitchen I reminded them of multiple times. All this at what I have since discovered is an insanely marked up price.

This was originally a three day appointment that stretched to over six months for a job poorly done. So if that's the kind of experience you want, have fun.

Tanitha A.

Called MrSparky to replace the old ceiling fan and repair bathroom exhaust fan/light. MrSparky quoted $349 to diagnose and repair the bathroom exhaust fan. If he can't repair it, the diagnostic fee would be $99. After looking at the exhaust fan for about 5 mins, the technician said he can't repair it. That was $99!
For the fan, once the fan was installed, I told the technician that the fan wasn't cool at all and the spinning was very slow even under the highest setting on the remote control. He said it was because the fan has only 3 blades and it will cost me the same amount to uninstall the fan if I want to return the fan for a better one. I didn't want to pay another $150 since I already wasted $99. My total invoice was about $250 to install the fan and checked the bathroom exhaust fan. When I asked to use ""$77 for any repair"" coupon, he said he can't apply the coupon since he already reduced the diagnostic fee from $349 to $99. He said that would be a double discount????
After he left, I checked the ceiling fan again and found that the fan was on the lowest setting and the tech guy had been pulling the light string instead of the fan string when he was using the remote control. I was so close to waste another $150 to uninstall the ceiling fan.
Few days later, I got a new bathroom exhaust fan for $120 and had it installed by an electrician through Thumbtack for $80. Can't say that I had a good experience with MrSparky.
No more MrSparky for me.

Thomas G.

I called to get my house service upgraded from 150 to 200 amps. They sent out a guy who hemmed and hawed over how unsafe my house is and quote me almost $14,000 to replace the outside main box, inside power distribution panel and run a new 200 amp service feeder.

Sales pitch was more Fear, Uncertainty and Doubt (FUD) than substance. Told me the service feed alone was 4K because of supply shortages. I looked it up at Home Depot an a 500' spool of 4/0-4/0-4/0-2/0 is $6 a foot. I need 70 feet for a total of $420.

Even buying all new breakers and and being very generous with materials markup, the quote breaks down to roughly $670/hr in labor for 16 hours of work. No branch lines are being moved and I have no issue removing the drywall around the panel to make execution easier.

Called three local electricians that did not have 100 trucks on the road and got quotes around $5,700 to including whole house surge protection.

Nope. Not calling them again.

Bob C.

I had the worst experience ever with this sparky company. I called to have my lampost fixed but ended up telling me how many things I had wrong in my house! he made out an estimate for almost $5,000!! I said no to everything but the lamp and a porch light. he left saying another guy will be here in minutes to do the work, hours later still nobody. I called the office where girl said he's running late but he's on way. two hours later same call same lie. I cancelled them completely and WILL NEVER CALL THEM AGAIN. they are serious rip offs.

Harry W.

We had a laundry list of things to do and had Andrew and the other fellow whos name I forget came out. They finished quickly and their work was excellent. Yeah, they're a bit more expensive than some others but they know what they're doing and guarantee their work so if anything goes wrong it gets fixed for free, unlike some of the work I had done by handyman type companies.

Jim F.

I can not believe what I just experienced.
We called Mr. Sparky and asked them how much it would cost to install a ceiling fan on a 9 foot ceiling on our patio. We paid $365. for the fan.

Mr. Sparky told us they can't quote a price over the phone and that the technician would give us the price when he's here. The soonest appointment was three days away.

The technician arrived and quoted us $565.00 to simply swap out the old ceiling fan with a new. We thought he was kidding. BUT HE WASN'T !!!

We bought the fan at Dan's fan's in Delray Beach where they said it would cost $100. bucks to have it installed. We were even prepared to spend $200. to Mr. Sparky to install it. But $565 ????? What a total RIP OFF!!!

They need to change their name to Mr. Pricey !

I'm leaving one star because they don't have the zero star option.