Mister Sparky of North Orlando

Rachael H.

Called Mr. Sparky today, Wednesday, December 16th to help with some wiring in our home. We were told someone would be able to come out same day for a free estimate.

Someone did come out quickly, his name was Joseph. After assessing our home, Joseph told us that he couldn't fix our wiring because our breaker panel was ""burned"" and needed to be fixed immediately or ""bad things can happen"". He also told us we needed surge protection because come 2021 that all houses will need it legally and continued with his sales rant. He then proceeded to tell us that everything would cost $3,500 - $4,000 to replace!? Lol he was funny. We politely declined. He then told us that we could call someone else but it wasn't safe and our breaker panel could catch on fire.

After all of this, Joseph said his ""free estimate"" was originally $298 but he would take $98. We mentioned the free estimate. He then said he has a coupon to bring it down to $38. We again mentioned the free estimate. He decided he wasn't getting anywhere with us and left.

We called someone else same day and they told us our break panel was 100% fine and fixed the wiring that we originally wanted for $125. Moral of the story, Mister Sparky is a typical business that lies to people and over charges for problems that are not even there.

Jun M.

I spoke to the rep who arrived on or about 9 pm and expressed my problem with the process and how emergency calls can't get a guaranteed time frame instead it was referenced as a if you can fit it in and are not booked up.

I understand time is money and you have to keep techs gainfully employed but your process should allow for emergencies calls.

The reps who finally show up are professional, knowledgeable, and accommodating. Your call center personal are also professional and great listeners.

The problem is the calls per tech, availability, and managing the customers expectations through to the end. That is where as far as I'm concerned you fell short.

Your company was selected because of your reviews and I understand that sometimes things happen. So I placed this review to inform people that it happened and if it was a one time thing it will not mean anything. However if it's not a one time thing and it's not fixed this may help others.

Patty L.

Don't use this company. I set an appointment between 12 and 4. My phone started ringing off the hook at around 10AM. They finally left a message saying tech was available early and if I wanted him to come to call them if not they'll call around noon. At 10:20 I got a text that tech was on the way. I text n called and while I waited for a response he knocked on my door. Told him he had to come back at appointed time because I was working. He comes back for installation of ceiling fan and a plug. He was more interested in doing an ""inspection"" of the boxes. Took pictures and told me I needed both boxes replaced, had 2 estimates. Told him won't happen today and asked for copies to be emailed. Ceiling fan and plug installation cost 281.00, never supplied the receipt and never supplied the estimates for the much needed electrical boxes. Will not be doing anymore business with this company and suggest people go elsewhere!!

Kris A.

Had a great experience with the salesman, the installers and the gentlemen that followed up to schedule monitor the final inspection. When I made an oversight at time of work estimate and work request, Jason went above and beyond to make it right and make me happy. I enjoyed seeing the true teamwork between our installers. They worked diligently with mutual respect for each other. Safety was number one as all employees came to the house with masks and were respectful of social distancing spacing. I'm confident with the work that was done and feel safe about the workmanship. I'm finally protected by a surge protector and Jason was very proactive in suggesting the appropriate number of updated smoke/carbon monoxide detectors needed for my home. This company puts safety first.

Joy B.

Our house was built in 1970 and we have aluminum wiring so we had to have 125 outlets capped with cooper wiring and then we had to have wiring in the attic replaced to the outside meter that had come loose due to a tree limb and it wasn't waterproof anymore. They did a great job and everything is guaranteed.

Sean N.

They came out and gave me a quote on a 100amp service box change out and they wanted almost 7000 thousand dollars, I called surprise electric and they came out and did the same job for under 2000.00. DONT use these people. ALSO i cant believe the would do that to a veteran. DONT USE THIS COMPANY.

Dean P.

Got an estimate to replace a panel box. The salesman taught I was an idiot. Gave me an estimate for a panel box and 3 smoke detectors hard wired directly from panel box over $15000.00. Took his advice and got a panel box for $1750.00 and 3 smoke detectors hard wired to my security system for $535.00 from another company. If you want to throw your money away use Mister Sparky.

Maher G.

At first I was impressed with Mister Sparky until later I realized how I really just got ripped off at the end . Sorry I can't recommend to anyone unless you have money to burn p

Craig M.

Dain came to my house promptly and had my issue fixed in no time. I was very impressed with how professional Dain and the office staff was. I would highly recommend this company.

Atef B.

Very expensive half of the job done I am still looking for anther company to finish the rest of their job. I am not happy with the shop around first before chose mister sparky