Mission AC, Plumbing & Electric

Kramer L.

I'm very unsatisfied with my most recent experience with Mission AC. The inexperienced resources, incomplete work, lack of communication between technician, installation team, & sales, and the failure to make things right with a return customer were disappointing. As others have mentioned on Yelp, look into the negative reviews as well as the positive reviews. There are good alternative options in the area.

Tom L.

Fairly simple plumbing issue was fixed by both Joe Arenales (a/c) and Christian Garcia (plumber). Both were very professional, neat, and pleasant. Would recommend.

Carlson H.

Do yourself a favor and call somebody else. An A/C system is an important investment and you can't trust Mission A/C for a system that will operate correctly. Mine broke down 2 weeks after the warranty expired, and has had more failures after that. So many issues in 3 years!

Keith S.

I had this company come out to inspect all 7 of my a/c units. They sent me a written report on the inspection that was totally useless. I emailed them, and after I didn't receive a reply within about a week, I called them. It has now been 3-4 days since my call and I've still not heard a word. I paid good money for nothing.

Harry J.

Hat's off to Roel and the others at Mission. They responded quickly to our HVAC outage. He's knowledgeable, thoughtful, friendly and thorough.

Sonia A.

This might be the company to call for routine maintenance, but if you need a repair, my suggestion is to call someone else. Their ability to diagnose a problem, responsiveness, and effectively communicate deserves ZERO stars.
I called because the vent supplying my kitchen/dining area had no air flow, causing my downstairs to be significantly colder than upstairs. When the tech came, he said he would need to cut the sheetrock in order to visualize the duct. The charge was $225 for that. I agreed and paid.
The first cut attempt in the kitchen was unsuccessful so he made another cut in the bedroom closet (see pics). After running a camera and taking pics in the duct, his assessment was that the low flow was due to the duct being clogged with insulation (which is actually listed as ROOT CAUSE in the estimate).
In addition to needing this repair, I was also interested in getting a quote to replace the ac and furnace because I had recently purchased this home KNOWING that it had an aged system. For this, a different tech came to assess and gave me a quote for 12k to replace. He even mentioned that I was ""good for the time being. Your unit is still working.""
On the day of the repair, I was there to meet the tech, let him in, then left for work. I received a call from him later that afternoon saying that the repair was complete and air flow was restored....only for me to come home later that evening to a cold downstairs. There was absolutely no difference in the amount of air flow to that particular vent. I called to let them know and they offered to send a ""more experienced"" tech to troubleshoot.
When that tech came, all I got was ""it could be this, or it could be that,...he also mentioned something about a damper,"" and was told the service manager would contact me with an estimate. I had to call several days later to find out when I might expect the estimate. When I received it, it was an estimate to REPLACE the entire system. When I was finally able to speak to the service manager, he said ""my guys told you the unit needed to be replaced."" My response...""Uh no...they did not. They told me the problem was the duct being clogged (see invoice again). I'm actually the one that inquired about the cost to replace."" In the meantime, I received an invoice for $525...the cost to remove the insulation from the duct, i.e. ""repair"" the air flow.
These back and forth service calls began on January 4th. Over a month later, I'm out $750, and the only difference I notice is the 2 gaping holes in my sheetrock!
My lesson learned: Read the lowest Google ratings too. As you will see in this case, there are several recent 1-star ratings with very similar experiences as mine. Poor response, high fees, lack of communication, etc.

Lawrence W.

I previously gave Mission a five-star review. Not this time.

I referred my daughter to Mission for an A/C installation and have been very disappointed. Not only was the problem not solved, the representatives have been rude. They now want more money to fix the problem they were hired to fix in the first place.

Joseph S.

We had a leak behind washer. The plumbers did a great job. They also found a way to make it as inexpensive as possible. Plumbers: Christian Garcia, Rex Rosier. Great job guys!

John B B.

$392 to unclog a drain. For the sake of your wallet go anywhere else. I planned to use this company for both AC and plumbing issues I have been having but I will certainly be looking elsewhere for my AC work.

Jim T.

We had a third floor AC issue which no one could seem to solve. We tried working around our current unit with moving ducts, baffles, etc. but the room was either warm or the duct work dripping with condensation, enough to soak the sheetrock. We finally called Sara and David Lewis the owners of Mission and they sent our an wonderful tech who took the time to produce a real solution. The solution was to add a mini-unit to serve the third floor (only 350 sq ft room). It took them less than 6 hours to install, our home remained spotless and the best part . . . . IT WORKS! The room is cool and dry with its's own unit and thermostat. Did I say the house remained spotless? I was amazed, not mess left behind anywhere.