Milestone Garage Door Repair

Jtd D.

Dallas area is experiencing a heat wave and a lot of starter/run capacitors are going bad on the AC units. I expected that was my problem and called for milestone service since I could not find one.

The service technician was great. He was knowledgable and did a great job checking the system. However after putting a one capacitor in he said that the charge is $700. This is outrages. You can buy this part all over the internet for an average of $21.00. Unfortunately most people do not know how to do this and install it.

I had him put my bad capacitor back in, paid a service fee and I ordered one. Thank you Grainger for getting it to me the next day.

In my opinion I think milestone is taking advantage of people during this time of excessive heat.

Jeremy L.

Same story; different reviewer: The service and friendliness is top notch in the business. On the other hand, their over-the-top sales push and pricing makes them a subpar company. I paid over $500 today for a visit that other electricians quoted around $200 to do. The only reason I paid it was because they were already here and I would've still had to pay $100 for their diagnostic and estimate.

In short, the guys are great and knowledgeable, but you can easily find the same service cheaper somewhere else.

Note: A warranty doesn't matter when I can pay someone else two to three times over to fix the same problem.

Timothy C.

I have a clogged toilet maybe from my boys accidentally flushing something but I used liquid drain cleaner to see if would fix the issue. It didn't so I called milestone the guy Chris took my call and gave me a price of $199 but said they had a membership deal for $240 for a year with drain clear for free so I went with that because they also service AC units well the technician came to my house and spent 10 minutes not checking the drain and said you need a new toilet you can go through us and spend $500-$2900 . He didn't check to see if the problem was in the drain itself he also said if I buy the toilet the would install it for me I ask for a price for installation none was given and I called twice and no return call I would like my $240 back minus the cost to come out because nothing was done only and outrageous price quote for a new toilet just because I live in a brand new home

Sebastien J.

Service tech were nice but way over priced. I had some loose wires that tripped my breaker, which was in one bedroom only. Most electricians charge by the hour but they instead do packages. Again, service techs were nice but there is no way I'm using this company again. $530 for moderate troubleshooting package, all just to fix some loose wires, 4 electrical outlet. Less than 2 hours, and I feel like for the type of problem it was it should have been way less. I think I must have looked at the wrong reviews online, maybe another location had much better reviews. Very disappointed with this company! I hope others customers will see this review and think twice about hiring this company. By the way, I'm not a cheap person but I also know when I've over paid.

Michael P.

Service tech was very nice but their pricing is ridiculous. Ludicrous levels. Needed a fan, motor and housing replaced on a package unit. $2800 but less if I sign up for their "" annual service plan."" So I replaced the part and the AC still has problems with freezing coils, so now its not running. I never had that problem before, but OK. What's that going to cost??? oh yeah the coils are kind of corroded so they need replacement at some point.

Vacuum the line $329
Recovery of refrigeraby $329
8lb of 410 refrigerant @ $129/lb=$1032
TXV valve replacement $1579
That's $3219
Plus
New Evaporator coil: $5500
Total: $8719 to fix AC (after I paid $2400). Well that's double the value of a new unit I asked what the price would be for having a new unit installed by them... Oh about $24,000. yup you heard that right. A new unit probably runs about $4000 but you need a crane so installation is a bigger expense. Long story short is that I replaced the package unit (2 stage so it's better) for $11,000 out the door fully installed by someone else. Don't waste your time with them if they are ripping people off that much.

Joshua R.

AC wasn't keeping up so my wife called Milestone and had them come out. My unit is under warranty and they said there was a leak in the evaporator coil. They had her sign up for a membership and told her it would cost almost 3k to replace under warranty? She paid half and they said they'd come back when the part came in. After she told me this I checked online and read
""AC evaporator coil replacement costs $650 to $2,400 if not under warranty or $400 to $1,000 if under warranty for labor and refrigerant.""
I don't understand why it cost so much. At this point they already have half the money and I'll end up paying twice as much as the high end recommended online.

Gemey B.

Had copper drain pipe leaking behind wall at kitchen sink. Milestone came sooner than any plumbing service I had called. Syres came Saturday morning and repaired. He was knowledgeable, efficient and professional.
Great work .

courtney h.

Based on their HIDEOUS commercials where the actors are WHISPERING... I would never ever use them. WHY????? It's like nails on a chalkboard. What marketing FAILURE gave you the green light on this commercial disaster??!!??

Frances A.

I had a dripping faucet in the main tub and a toilet that wouldn't auto fill. The agent was super friendly and they came out the next day. I normally do minor repairs myself but recently had surgery. After assessing the job, (I already knew what needed to be done) the tech quoted me more that $1,100 and that included the 15% discount for being a member. After I stopped laughing, the tech asked me how much I had in mind! I didn't realize this was a bartering situation! I found a local plumber who was insured and bonded and the job was done perfectly for under $400. I wish I had found him first. I have since cancelled my membership with Milestone. Techs are obviously on a commision to quote as much as they think they can get. I am disgusted with this service.

Kristin G.

We had a problem with our hvac and called the 24 line. Spoke to a live person! Told us that someone would call within 30 min to schedule the tech. Another live person called! They said they were extremely busy due to the heat but would be out between 11-2 the next day. Another live person called early in the morning to say, the tech may be a little late but definitely had us scheduled. They texted us that Rolando was on the way and he made it by 230. He fixed our problem within 30 min. In addition, he checked out the unit and at our request also our second unit since we just bought our home. Showed us pictures and videos of potential problems, (which they validate in the video as your house and not some random other units) and gave us the pricing and recommendations for various options to avoid future unplanned repairs. Also took the time, to explain how to install a new thermostat, reconnected a piece of flex duct that had come loose and changed one of the filters. This was all part of the $99 service call. I cannot say enough good things about Rolando and Milestone Air. They have gained a new customer for life