Milestone Garage Door Repair

Sascha R.

Showed up on time. Friendly service. Completed the job faster then I expected. Exceeded my expectations.

Meg B.

My morning did not get off to a good start and by 10:45 I knew I needed more security cameras (nothing bad happened but a need was there). I called Sandra and she got me connected to Rebecca. These ladies were so nice it was hard to believe I called a large company. I said, ""I need Rudy and I need more cameras."" Rebecca knew there was a cancellation on Rudy's schedule and sent him my way. Rudy listened to my concerns and what I wanted. He is awesome at listening, rare these days. I upgraded my system and added additional cameras and then Rudy asked me about my phone. When I had the original system installed my phone was not smart enough to monitor the system. But Rudy noticed my new phone and now I can watch all the cameras where ever I am. This experience was just as awesome as the day I first called Milestone. I am so thankful for these folks, and so glad I called.

Ray F.

My A/C stopped working and it was about to get hot, so I called Milestone

Great service and rapid response. Ricardo and team worked late to get me taken care of. I would highly recommend them. They kept me well informed.

I had to have the coil replaced and it required a lot of labor to include removing the furnace. They brought all up to code and took great care to protect walls and floor.

Phyllis W.

Philip was a great technician! He went well above the service I would've expected even though he had minimal to do. I asked for him by name again.

Glen R.

Beware of Milestone Electric. for the following reasons: (1) the so-called technician was more than two hours late from the appointment time I was given, no call, no text, nothing (2) when he finally did arrive he gave no apology, explanation, nothing, (3) he was wearingdress shoes and a casual shirt, which should have been my second clue, (4) when I thought he was checking to see what the problem was with my A/C he was actually replacing my capacitor without quoting me a price or giving me the chance to decide if I wanted the work done, (5) it turns out this guy was actually a salesman more than technician, he spent the majority of his time trying to sell me an expensive mainetenance plan. So what did I get for my 403 dollars? 1 pound of freon and a capacitor. And oh yes...a brochure outling the costs of the various maintenance plans, all of which were way overpriced. Never again milestone!!!

F M.

OVER PRICED
We recently purchased a home and called Milestone for a quote to repair minor electrical concerns brought up in the inspection report. After assessing the home, the Milestone electrician (let's call him Miles) gave us a quote of $4,850. Some of the things that needed to be fixed were:
6 GCFI outlets ($114 each)
A new breaker box (he claimed ours was too old to be functioning...pointed out one breaker that was sticking out as evidence of his claim)
Since a new breaker box was needed, city code required new interconnected hardwired smoke detectors ($1300)

We were taken aback, to say the least. We said we would talk it over and decide.
Miles, as they were leaving, said, ""We do good work. You can check our reviews online if you don't believe me.""
Great idea, Miles! We had not done so previously (lesson learned). 2.5/5 stars is NOT a good review rating . So many of the complaints here say that Milestone charges an arm and a leg, so we got another estimate.
The second electrician (let's call him Forest...because that kind of rhymes with Honest) quoted us between $400-$500 to complete the job. In Forest's estimation:
6 GFCIs need to be replaced, cost $25 each (compared to Milestones $114 each...dunno what brand Milestone was going to install that costs more four times the normal cost. Maybe Lamborghini makes GFCIs...I dunno).
Breakerbox is fine. Breaker that was sticking out was a quick fix. Forest fixed it while he was there doing the FREE assessment (Milestone charges $69 for an assessment. Most electricians we called after Milestone offered FREE assessments and quotes).
I asked Forest TWICE if the breakerbox needs to be changed. The second time he said, ""Well we can change it for you if you want, but why would I charge you money to do something extra that you don't need?""
Touche, Forest. Touche.
Miles from Milestone also said that the breaker box was melting/burning, as evidenced by a screw that was darker than some of the others. ""Every time your AC goes on,"" Miles said, ""it's heating this up."" He mentioned house fires more than once.
I asked the new electrician, Forest, about that screw. He said, ""Oh, that's just some rust. Not a big deal.""
The only good thing Miles did was tell us to go online and read the Milestone reviews if we don't believe him. Thank you for the advice, Miles. You saved us $4,000 and a lot of stressful conversations involving the phrase ""Where are we going to get $4000?""

LESSON: Call anyone else before you call Milestone. And if there's no one left, consider getting a degree in Electrical Engineering and then doing it yourself. Might be cheaper. Just sayin'.

(Miles and Forest aren't the real names of the individuals we interacted with, but they are still pretty cool names :)

Renée C.

We've used Milestone four times. They did a good job on a safety check for a light switch and for a switch wiring issue so simple the bill was only $30 with a coupon.

We used them for a new wired smoke alarm system, which has been a disaster. Within 12 months, the new carbon monoxide detector went off in the middle of the night. We had to wake up our baby and wait outside for the fire department. There was no carbon monoxide; the detector was defective. Furthermore, even though the detectors are wired, the batteries that milestone put in them are cheap, no-name batteries that began to fail within about six months. Every couple months for the last year or so, a battery will die and a random detector will start chirping. It's always at the worst time-- the baby's room in the middle of the night, the master bedroom at 6 am on a weekend, the 2-story foyer when my husband is out of town, etc. Infuriating! For what we paid, they could've used new, brand name batteries. Finally, about a year after the installation, I had a city fire inspection scheduled for my house. I went to put a broom in one of the kids' rooms so we could test the alarm, and noticed that Milestone had skipped one of the kids' bedrooms during their installation. Fabulous.

The second problem we had with Milestone involved an HVAC appointment. The technician was supposed to flush the HVAC lines in our attic to remove debris and prevent a backup of water in our attic. I kid you not, literally two days after his visit, the lines backed up, causing our AC unit to turn off in the middle of the night. My husband and I went up in the attic and flushed the line. A ton of debris came out and we caught it in a bucket. We paid about $130 for the technician to do nothing. That's when stopped trusting this company with our electricity.

Update: In response to my review, Milestone has offered to come change all the batteries in the smoke detectors and replace them with name-brand batteries. Additionally, they told me that many of the detectors they've installed have been from a defective batch, and they will be checking to see if ours are part of that batch.

Tracy G W.

In mid July, after a thunderstorm, we would faintly smell a smokey smell in the family room, kitchen and sometimes in the entry. It would last maybe 5 minutes then go away. We had our neighbor smell and that day the entry smelled like a bar-cigar, cigarette, and a touch of fire pit. The other parts smelled a little. In 10 min. it was gone. Smoke/heat/carbon monoxide detectors never activated. Had Milestone out and they spent 2 hrs checking everything, rooms, sockets, attics, garage, Couldn't find anything wrong except maybe dust accumulation and it was getting overly warm. Said the builder used cheap outlets and pushed the elec wires in and clamped them down instead of wrapping them around the screw and tightening them down. Should replace w/good ones & correctly install so had them do it. Cost a pretty penny but don't smell smoke any more & who wants their house to burn?

Kelly W.

LIKE BOB H. THEY CAME TO CHARGE ME $ TO TELL ME I NEED TO REPLACE MY AC!! My AC went out expectantly, and I had called for Milestone AC tech guy to meet me at home. He manged to hook up and start work without me being there. He also starts off the conversation by asking me, ""Do you know the avg life of an AC unit?"" I was like, if I wanted a new AC unit I wouldn't have called you. I knew then he would make every excuse in the book to get me to buy a new AC. He told me it would cost $900.00 to refill my system. That is just the Freon. I had my AC filled 1 month ago for like $60.00. In his notes he recommended the system is too old to work on. If so why the hell did they come out? I told them the age of the AC!!! Long story short I contacted a real AC tech guy and he fixed my leak, charged my system, did the work for total $375.00. I handed the Milestone notes to him and he laughed pointing out with his professional experience Milestone wanted me to buy a new unit and not actually do the work. That is why the repair work is over priced. I will never call them again and would never recommend them to anyone.

Bryce L.

Like another reviewer mentioned, I had seen their commercials all over tv. Their relentless marketing campaign had worked on me because when I had an electrical issue they were the first company to come to mind. I liked the fact that they were upfront with their prices, quoted like $600 to fix my lights that wouldn't turn on. The tech apparently couldn't figure out the root issue so he ended up charging me half price. Wasn't excited to pay $300 for replacing a gfi that didn't help.