Mike Diamond

Dennis W.

I'm almost shocked at reading other reviews and the overall rating for this company after using them in an emergency situation. First, the response was very timely, within an hour of the call on a Saturday, and much more timely than the DWP to come turn off the water. The main water line from the parkway box to the house had been broken by tremendous tree roots and water had been gushing down the street. The break was under the sidewalk. The dedication to get the water back on and the hard physical work to re-route the line through heavy rooting was extraordinary. The two gentlemen, Juan and Nick, worked non-stop from 10:30 AM to 6:30 PM, succeeded, and did an amazing job restoring the site, even repairing a sprinkler line. The cost may not have been cheap, but was exactly what was quoted before the difficulties of the job presented themselves. I've done hard manual labor in my life and the price was more than fair for what these men did. I guess this is one case when I'm glad I didn't read the Yelp reviews before calling!

Diana M.

Overpriced, unethical and poor service. Company sold an oversized heater and A/C unit to my elderly sisters for $22,000. My sisters called this company when the heater stopped working during the winter and my
86 year old sister just had a stroke and my 82 year old sister had broken her shoulder. They were cold and in a very vulnerable situation. This company installed a 4 ton A/C in a 1300 sq ft house (when a 3 ton would have been fine) and didn't even install an energy efficient unit so no rebate was available from the Dept of Water & Power. When inspection time came it took 3 visits from the City of LA Building & Safety Inspection Dept to pass inspection. I would never recommend this company.

Dorthea E.

A-1 They did that. Very pleased true to work on the street. The best customer service and $99.00 commercial. The best in town

Sandy B.

I can't believe Mike Diamond is still in business! Many years ago they were on one of those 20/20 or Dateline shows where there was a hidden camera in a home & they called several plumbing companies out to fix a problem that didn't exist. Mike Diamond was one of the companies that were caught on camera ripping people off! Our experience with them was at least 7 years ago (apparently by the reviews they haven't changed their business practices); my dad's thermostat broke, he found Mike Diamond in the phone book & called. They sent a technician who replaced the thermostat with an old one that they no longer even sold in stores, AND charged my dad $700 !!! My dad had dementia, he didn't understand so he paid. Next day when I learned of this I immediately called the bank and cancelled the check, bought a thermostat at Lowe's (under $30) and my husband installed it. Packaged the outdated rip-off thermostat from Mike Diamond and mailed it back to the company. THEY ARE SHAMEFUL THIEVES PREYING ON SENIORS. Baffled as to how they stay in business, attorney fees must be outrageous for them!

Hany F.

These guys came to install a faucet. Charged me $400. Either that or pay them a service fee, and they would leave. I'll never use again

G T H.

called on a weds. and they said could not be there till friday. i should have taken that as a warning. they are the most expensive plumber in the world!! $700 to fix a running toilet. i am sooo stupid !

Chuck O.

Horrible , never again. Arrogant approach to customer service request. Would never recommend to anyone!

Glory W.

We had a broken hose bib outside that was absolutely gushing and there wasn't anyway to stop it except for shut all water off to the house. And of course, it happened at about 7pm on Valentine's day, so I called every plumber in town listed as ""24 hour"" service and no one was available because all the plumbers ""were taking their wives out to dinner"" (not joking, three different plumbers told me this). BUT, thankfully, I called Mike Diamond, they were the only ones who could make it. I talked to them at 9 and the plumber got there at 10:30pm and was there until midnight! And he fixed the problem, at least temporarily. So for late night emergencies, definitely, definitely recommend.

Carl S.

Should have checked here first before calling. Called last night and was given a 1-5pm window for today. I called them today at 4:15 and they said there was nothing scheduled. I lost half a day of work to be here. Now they tell me they can't be here until tomorrow. Trying elsewhere, don't believe their advertisements.

Raymond H.

Had water heater pilot problem, they sent a plumber and he told me that they dont have parts for rheems water heater as they are east coast manufactured. He didnt charge me and recommended that i get the parts from the manufacturer. He also recommended to buy a bradford water heater next time as they are made in westcoast and are well made. He didnt charge me, appreciated the recommendation.