Mansfield Plumbing Electric Heating & Air

Lisa M.

This place is a joke.This is on there website:We closely listen to our customers to understand the scope of work and deliver quality results on time and within budget. This statement is a lie.The tech does not listen.I called Atmos because I smelt gas he checked the hot water heater and then came in the house and checked the attic.I was then red flagged and gas turned off due to pipes in attic said they hit them when they put the new roof on.To call a plumber so they could find the leaks.They sent Jonathan Ramos who proceeded to call me a lier three times that atmos did not come in my house.The third time I kicked him out.Called Mansfield Plumbing again and they said we're so sorry will send someone else in the morning.The next morning they sent Jonathan Ramos again.Standing at my door with a huge smile on his face like ha ha I called the company again to find out why they sent him back,said oh let me check,came back and said the other person couldn't come.So I asked Jonathan why he called me a lier and he said because atmos don't come in your house.I said you know customers pay your salary he said you don't THE OWNER DOES.he was talking about the owner of this house because I rent.SMH I will be taking my complaints to the attorney general.

Rose G.

What a joke. Called them out to get an estimate on installing a whole house water softener system that we already had. The price was outrageous (like three times the cost of the $2500 system) so they told me they would email us some options. Never heard from them so finally purchased an under the sink reverse osmosis system. Called back to see about getting it installed and they want to charge another $69 just to give me another estimate (when they were supposed to have sent us that since he already saw the house). Just a rip-off company.

Joe B.

The technician had to tighten two toilet bowls. Charged me big bucks!
Later I discovered bowls were still lose with one having a minor leak at the bottom. I called numerous times and left messages. No one returned my calls. I then sent Ethan an email and he called and said he would send someone over the next day. No one showed. I called and again left a message for Ethan. Still no one called. I will not be using Mansfield Plumbing again. I suggest you find someone else for your plumbing needs.

Selwyn C.

The technicians, Jonathan and Emanuel, were timely, gracious and polite. They did the work that they said would do (replacing my water heater), in less time than they said, carted away the old heater and cleaned up afterward. Very professional. The only thing that keeps me from giving them more stars (and others have mentioned this) is that their price was so high. Some of the things they charged me for were just ridiculously (and unfairly) overpriced. But we had the work done because the weather is bad and we felt confident that the work itself would be done quickly and professionally, which it was. I'm sure the technicians have nothing to do with the price, but that issue alone would probably dissuade me from calling Mansfield plumbing again.

Louis C.

The tech was very knowledgeable and work was done professionally.
The main reason I did NOT give them a 5 star rating is the price they charged. I found out after they installed my new water heater that they were $500 higher than two other highly respected plumbing companies in my area for the exact same products and installation.

Baylee D.

Showed up the first time and advised us to DIY which was fine and i appreciated that advice and honesty. DIY didn't work, so I asked them to come back out we set up an appointment and they never showed up. We've been without hot water for 2.5 weeks while that's not their fault, I'm at my wits end and really needed someone to actually show up.

Michael C.

Do not use Mansfield plumbing. This company doesn't stand behind their name and lacks character, accountability, respect and morals. Very disappointed with Ethan And Matt. These 2 were very dishonest and lacked pride in their work. They came into my home to fix an AC drain line and in the process broke the seal at the bottom of my sink and now leaks. Ethan and Matt both tried to blame the previous contractor for the damage and insisted that the issue existed prior to their arrival. Anyone would have noticed a leak, especially one of this size. Worst experience ever and the most dishonest contractors in the metroplex.

Rick B.

Appointment time was 10am to 12pm. We had to call at 12:10. Said 1 hr. At 3:30 we called back to get same run around. No communication from them. Guess they have too much business.

Samantha G.

Called this company Monday morning for a backed up kitchen sink. I made them aware that I want the pipes sewer jetted. The guys were nice and arrived early. They told me they didn't have a working sewer jet but I needed my sink unstopped. I made the company aware of my disappointment and didn't even get offered a discount. I also never got a receipt. I will never call them again. The only reason I gave 3 stars is because the workers were extremely nice.

Katie O.

I am trying to buy a home and desperately needed a plumber to look at items flagged on our inspection before our option period ended. Even with all the chaos of Texas storms, they came out to inspect these issues and ease our concerns. They've been working nonstop and somehow were still courteous and professional. Would recommend and use them again.