Luminous Electric

Judith N.

Beyond excellent. If I could give this company and Keith, my technician more than 5 stars and an A+++ rating I would. Everything about this company is a pleasure...from scheduling with Lisa, to their immediate responsiveness, to their prompt arrival, to their job pricing, to the cleanup, to their guarantee, to the paperwork they left behind. Both Keith and Lisa were extremely knowledgeable, professional, and pleasant. I will tell everyone I know about the amazing experience I've just had with Luminous Electric. I can't imagine ever having anyone else ever do work for me!! Wonderful!!Beyond excellent. If I could give this company and Keith, my technician more than 5 stars and an A+++ rating I would. Everything about this company is a pleasure...from scheduling with Lisa, to their immediate responsiveness, to their prompt arrival, to their job pricing, to the cleanup, to their guarantee, to the paperwork they left behind. Both Keith and Lisa were extremely knowledgeable, professional, and pleasant. I will tell everyone I know about the amazing experience I've just had with Luminous Electric. I can't imagine ever having anyone else ever do work for me!! Wonderful!!

Liz H.

JB made quick work of finding my electrical issue. Very customer friendly and personable. I've had many different trades in our home this year and he was the best to work with.
He even did a soft sell on a product helpful to our neighborhood issues. It was nice not to feel like I HAD to do it but it was presented more in a way that I could have it done now, or make up my mind later.
Thank you JB! I will definitely use them again.

M R.

Showed up way on time and fixed our problem very well and rapidly. I know who to call now if I have another electrical problem!

Robin H.

Chad and Nick helped us out by installing numerous light fixtures. Chad arrived on time and needed Nick's help with some of the heavier installations which was to be expected. They were both exceptionally efficient and considerate and showed great attention to details. I would highly recommend them.

Susie C.

They were prompt and professional, up front with pricing, my serviceman Michael was very courteous and explained everything to me. Highly recommend.

Martin D.

The electrical fixtures in our garage did not function properly, so we received three recommendations for electricicans in our area. Based on other people's reviews and my gut feeling, I decided to go for Luminous Electric.

PROS: The electrican showed up within the agreed time window, was very polite, courteous and knowledgeable He got the work done properly and cleaned up everything, also removed boxes, packaging material etc. So qualitywise, nothing to complain about, absolutely excellent work.

CONS: The pricing ! As noted by others already, their fees are very much to the high end. To be fair, they are very transparent and outright that they charge a fee of 49 $ for just showing up and providing an estimate. However, they charged about 180 $ for mounting two electrical fixtures on the ceiling of our garage. He also recommended to install a main surge protector which our somewhat antiquated electrical system did not have yet. We thought this was a smart idea, so let him proceed. In the end, we ended up paying almost 600 $ for mounting two fixtures (which WE had bought before, so there were no costs for material) and one surge protector. And this included a waiver of the 49$ ""show-up-fee""-already !

In fairness, we had asked about the costs and he was outright and open on those, so we could have simply said ""no"". However, given that he was on the site already, we otherwise would have sunk the 49 $ estimate fee and I was not keen to start the entire process with another electrician all over again, we somewhat reluctantly agreed to accept their high fees just to get over with it. As they do not disclose their fees (except the 49$ for the estimate) before they arrive on the site, I cannot help having the impression that they somehow bet on just what - a customer in need of electrical services who does not have the time or energy to send Luminous back just to start from scratch again.

So in sum: We were very satisfied with the service, courtesy and quality of work. We were quite displeased with the enormous fees they charge.

Cindy G.

Had Luminous Electric come out to give me a price to install a ceiling fan. They wanted almost $600 to install an $89 fan. Absolutely outrageous. I then had to pay $49 for the estimate. Had the fan installed later in the day by a licensed electrician for $225.

Leaves me wondering if the $49 estimate isn't a scam. It's an easy way to make a quick $49 for not doing any work. Since when do you charge for an estimate???

WOULD NOT RECOMMEND!!!

Lola Z.

Beware! They said they charged $49 for a service call that would be included in the price of the service. I asked them to look at a nonworking electrical outlet. He said it would be $200! He was also very rude and patronizing. Although I shouldn't have, I went ahead because I was in a rush. Then he wanted to charge me the additional $49 for ""travel time"". He quoted me on a new panel and I got a second quote that was half the price. The people I hired for less were much more polite and helpful.

Rj E.

Folks, don't be fooled by $49 service call. They have a structured rate that starts at $210 and goes all the way to $500+. They don't tell you this on the phone.

I think if they tell you about their structured rate in advance, you may go and shop for another electrician.

Be honest with your pricing, and don't bait and switch.

Dave L.

I had Luminous help us at our new home. New panel, rewiring almost the whole house. Jesse, our tech, was professional and efficient. I will have no problem giving my business to this company.