Lightfoot Plumbing, Heating, Air & Electrical

Mack A.

Shawn M. showed up on time on a Saturday. He identified the issues and offered bid. He was very professional and completed the repair quickly and got our air conditioner going again. The only problem I had was with the price of the work. Lightfoot thinks their parts are made of gold and their service costs are high too.

Cory D.

Stay away! Called these guys out on a recommendation from a family member. Wanted to get a quote on installing a water softener I had already bought from Lowes. The guy that came out was pretty much only interested in selling me an $8000 system of their own but did give me an estimate of $2900 to install the one I had. I had 3-4 other plumbers quote the same thing for $300-$400 (it's about a 2-3 hour job). Seems like this company definitely tries to screw you if you let them. I would definitely get second opinions before you hire them.

Pickyconsumer C.

Their service is exceptional; knowledgeable and professional technicians get the job done right. My complaint is that they use fixed job pricing, not hourly, and are VERY expensive, more than double what other reputable companies charge. The service is great and the job will get done, but at a very high price.

Ronda C.

So far, so good but will keep this updated as we go. Called 12/18 (The coldest night in history I think!) our heater went out. Svc call quoted at $149.00 and we mentioned a 50 coupon we saw on line was initially told they would honor the coupon just by mentioning it. I had to leave before service call was finished and my husband paid them.. he paid them $149.00 but I called them today 12/19 and discussed the 50.00 coupon with the service manager. She was very polite and helpful and told me she would apply the 50.00 dollars to the pending work that we have to have done. The service tech got us up and running with emergency heat so ... so far so good - pleasant experience.

Wayne P.

Sunday nite had a power surge that knocked out lites and several appliances including furnace. Called Lightfoot They came out fixed it with 1 part. Charged me $344.00 for the part and $89 service call. I call Trane maker of the furnace and they sell that same part or $18.86-$29.86. Lightfoot charges a 1000% mark-up on parts.

Customers beware

Kerry B.

Excessive bill.
The heater on our Lennox system would not turn on so I called Lightfoot to schedule a service call. They were responsive, scheduling to come out the next day. In the meantime, I called a Lennox dealer friend I knew (3 hours away) and he walked me through some troubleshooting steps and said he felt like there was a short circuit in one of the 3 wires between the air handler and the outside heat pump.

The next day, George, from Lightfoot, arrived on time. I explained the problem and the troubleshooting steps my friend had walked me through. He spent about 10 minutes in the attic and a few minutes outside and said that the problem was a short in one of the wires between the 2 units as well as a blown circuit breaker/fuse.

George presented me with 5 repair options that ranged from $1,404 for their 'Platinum' solution down to $527 for their 'Band-Aid' solution. The 'Band-Aid' solution, which is all that was needed, involved detaching two ends of one wire from its connections and then attaching the ends of an already available but unused wire and then replacing what is essentially a small fuse.

Despite my challenging him on why the cost was so high for such a very simple repair, George insisted that he had had to trouble-shoot the problem (I acknowledge he needed to do this despite my friend's help). However, his trouble-shooting took a minimal amount of time and was very simple to do.

Given the cold weather and need for heat, I had him proceed with the 'Band-Aid' solution (which really was the all-that-was-needed solution). And for that, I paid what I believe was an extremely excessive bill.

When I called my 3 hours away friend and told him what the bill was, he re-explained how simple the needed repair was and that Lightfoot's bill was ""insane"".

Gary N.

This is something I seldom do...Post a review. I would have liked this to have been one of praise but I totally disagree with their slogan of ''We're the Good Guys'' given this situation:

My mother-in-law had a clogged drain on her patio in W. Ft Worth. She had not called anyone because of the cost to repair. I received a coupon in the mail from Lightfoot that says $93.00 ANY DRAIN CLEARED OR IT'S FREE. This same coupon still appears on their website. I called to make the appointment and explained where the drain was and made certain the coupon would be honored. Long story short. August 12th - Paul was the plumber

1) The coupon was not honored
2) The drain was not cleared
3) She paid them $495.00 and has nothing to show for it
4) They offered her a solution of repair for $4,800 (she was born at night, but not last night)
5) Have not or will not contact her. (She has called them without success)

This, to me, is a classic textbook example of ""Bait and Switch"" You promise one thing then totally backtrack on a promise and charge a lot more. If you aren't going to honor your commitment, then stop saying that you will. This is a very poor way of running a business.

I believe if they want to do the right thing they will refund her $495.00 since she has nothing to show for it. My good deed of trying to help someone I love has backfired and made me look like a fool in the process. Either make good on your promise by clearing the drain for $93.00 or refund her money. If the situation is not made right by Lightfoot, Angies List and the BBB are next on the list to contact.

Alan K.

A family owned and operated company. We recently had our HVAC, compressor and ventilation duct work replaced in our home. I was impressed with the overall professionalism and quality workmanship from the beginning to the end of the project. Lightfoot Mechanical are truly the, ""good guys"" who are looking out for their customers best interest. They have a life long customer in my family. HIGHLY RECOMMENDED!

T P.

Technician than arrived was polite and knowledgable. Quote for work was extremely high!
Example: change kitchen faucet (I supplied the faucet):
Lightfoot $407. Individual Plummer quote: $75
Quotes on all projects very high.
Charged $39.95 for giving quote. Read the advertising coupons closely.

Isabella C.

First of all, they were late after I waited ALL day for them! No call, no nothing. The technician was not pleasant and seemed to not know what he was doing. They were ridiculously over priced. Very unprofessional and crooked if you ask me. Not to mention, that night after they left, my AC was not working again, I can assure you I did not call them back to fix the problem, I went with another company. I would not trust these guys as far as I can throw them.