Lightfoot Plumbing, Heating, Air & Electrical

Neal D.

I used them last year when our whole house on-demand water heater stopped working. The problem was a flow sensor and accessing it was difficult. I decided to defer to the experts, I contacted Rinnai, and Lightfoot Mechanical said they would look at it.

Now, I live out in the country and I don't expect people to drive a long distance to work for free. Good work costs money and I'm willing to pay for a problem to be fixed. This is where the problems arose.

It took four or five trips, each with a service call fee, a diagnostic fee, and/or a parts fee. It didn't matter that the wrong part was received - whether incorrectly ordered or incorrectly sent. Every phone call to Rinnai incurred another ""diagnostic fee"" as they went through the troubleshooting process. In other words, one phone call equaled one diagnostic test. A second phone call was required for the next diagnostic test, and so on. I felt I was being ""nickel and dimed"" for what should have been a single service call. Ultimately, the problem was fixed and we came to an acceptable payment.

So, would I use them again? Well, this is why I only gave a three star rating. I found the techs to be very professional and very nice. Everyone was prompt, courteous, and they worked to the best of their ability. My main issue was with their fees. What should have taken only two trips (at most) extended into many and cost nearly as much as a full heater replacement. As I said before, Lightfoot did right by me and I would use them again - but only after careful consideration at what it might cost given their fee structure.

Dee B.

Had used them in the past and they were very good. Called them out on Monday cause a new ac unit we bought in 2020 .Every year a part has to be replaced on this unit, other motherboard less then a year and they've given us the run around. I've had to call them to even try to see if they found the board ( which they said they couldn't and called 5 didn't places) and when I called was told oh thought you where ordering it on Amazon! Really like am going to take part and look for a number and order a part !.then was told would a call back never did. Called other ac company and funny how they found the part rt way. Guess they like lying to their customers.

John T.

I have severe COPD and right leg issue. Had done business with them before, on some plumbing, was good.
My HVAC went out, and I checked the found the condenser motor failed. Told the technician that I wanted the motor replaced. Went out to the unit with him and showed him the issue. Gave me a quote of $1069.00, I was needing it done due to extremely hot, my breathing was suffering bad. He said you can't get the motor on line and he has one on the truck. You can get the Mars 10874 on line and elsewhere. The motor normally goes 200 to 250. Takes about 1.5 hours to do. My health would not allow me to do the repair.
I knew what it needed, told him all I wanted. Went ahead had it done.
This repair should in no way cost over 1,000.00.

Morrie N.

Atlas plumbing which I was a long time customer was taken over by this company . I had two leaks and they took care of the refrigerator water line leak promptly and Foro did an excellent job of explaining and fixing the issue. His helper prevented him framing m fixing the sink stopper and advised me to contact Moen for replacement part on the sink stopper leak which has to wait until the right part is received. the refrigerator water valve was not replaced based on his expert opinion that is still good and only time would tell. overall I'm happy and satisfied with the repair done today.

Bryan T.

The electricians were on time and thoroughly went through and diagnosed the problem and fixed it promptly. They were very courteous and respectful and they are very professional, thank you very much!!

Jay. R L.

On time yes, curtesy yes, hired to diagnose and repair a bad sewer smell in the house. They sent a younger less experienced kid I guess... solved NOTHING gone in 45m or less... sewage smell remains and another plumber diagnosed and identified problem in less than 30 minutes. In short, wasted my time and charged me for a service call.

Jill S.

The plumbers carefully fixed the problems the previous plumber left for us and made sure we would not have the problems again. I was kept in the loop the entire time. They were both friendly and professional- from putting on shoe coverings when they entered to vacuuming at the end- and departed with everything (other than the plumbing problem) as they found it.

Ethan C.

Lightfoot installed a manual transfer switch for a backup generator on our main power panel. The installation was quick and clean - the technician did a great job! In general, we've been happy with the quality of the electrical work from Lightfoot and their customer service (between 2 different electrical projects). The reason for 4 stars (and not 5) is the cost. So far, Lightfoot has honored their estimates each time but I'm always shocked by the numbers... maybe I'm just not up to speed with the current service market, but they're expensive!

Michael W.

Lightfoot has left my elderly mom stranded without hot water off and on for *days*. It's a different story every visit....the latest problem is that a previous Lightfoot employee installed the wrong regulator for a propane Rinnai system. Their after hours ""emergency"" number is useless. No one can come out and a manager will not return our call. All of this for a Platinum member that has spent tens of thousands of dollars with Lightfoot. This is bottom of the barrel customer service.

Jennifer J.

Men that came out were very nice, so they earned the 2 stars or there would be zero. Company with good reputation just bought out by Lightfoot Mechanical. Service charge was high and estimate on repair was ridiculously expensive! Service charge was over $200 higher than another company for same service performed. Bid for broken pipe under slab was approx. $22,500!!! Yes, you read that correctly! Was repaired by another company for less than $7000, which is about a third of the estimated repair cost from Lightfoot. Not sure if they thought a woman wouldn't know better or what, but what a disgrace!