Lex Air Conditioning and Heating

Janice G.

DO NOT TRUST THIS PLACE FOR YOUR HVAC REPAIRS. We called them to repair our 2 year old Trane system on which the full warranty had just expired (parts were still covered.) It Would appear that their primary business plan is to sell their maintenance contracts rather than actually service your heating and cooling system. Before the technician showed up we got two separate calls trying to sell us their plan which we declined. When the technician showed up he also tried to sell us their plan. When he finally got to diagnosing our problem he determined we needed a new blower and transformer. He quoted $900 for labor to put in these parts. We Thought this was very high but assumed that a great deal of labor would be involved for this amount of money. Remember the parts were covered under the warranty. Although the price was too high we are senior citizens and needed heat as cold weather was coming. When he came back we were amazed when the job was completed in no more than an hour. We realized we were being swindled and complained loudly to the technician. He said he could do nothing so we called management. They were conviently unavailable. They assured us they would call us the next business day to resolve our complaint. WE NEVER HEARD FROM THEM. I REPEAT DO NOT TAKE A CHANCE ON THIS PLACE

Kenneth W.

Tried to sell me a new system when all my existing system needed was the coil hosed off.

Mark M.

If I could have given them zero stars I would have. After spending over $20k in repairs for a 5 ton commercial unit over the course of this summer in multiple visits (10 or more) the unit would work, then fail or freeze up again. After expressing my displeasure with them again today ""Bobbi"" told me that we would incur the $127.00 truck charge regardless. I get that this is pretty standard across the metroplex, but if I've already spent over $20k with your company to fix this, you'd think that the least you could do would be to waive the truck charge. He said, ""What if it has nothing to do with the repairs we've done?!??"". Seriously. For $20k I could have bought an entirely new unit and you're trying to tell me that it continually failing to cool is a new issue? Unbelievable. Steer clear from this company at all costs. The technician who visited was super cool, but their manager's perspective on customer service is horrible.

Brian B.

This company rips people off. Lost my AC guy, called Lex on a recommendation. A $10.00 part, 10 min repair. Charge: $350.00!!!!!
Then I asked the guy if the trip charge would be waived, no only on a minimum $375 total. Really? Then I asked him to change out my air filter while he was up there. He said it didn't need changing. He was just too lazy or forgot. If you have plenty of money, use Lex. But there are many better options out there.

Kathy Y.

WE HAD THE PLEASURE OF DEALING WITH DAVID GILMORE JR AND SR. They were absolutely amazing. They fixed what another company could not. You don't always get good service when people come in and fix something.

Selwyn J.

I purchased a new Daiken airconditioning from Lexai/K&S in 2021. We began getting error messages that read ""pressure error"" and the init shut down. this happened 5 times. The first time they ""reset"" the unit. The second time they told me it was likely a power surge and they installed a surge protector at a cost of $300. the third time they told me it was a Freon leak and they ""repaired "" the leak costing me $400 for Freon.
last week it shut down again and they told me it was a damaged compressor which would take 5-7 days to get a replacement under warranty but I would have to pay $1,900 for labor and Freon .
I then had another company come out and have a look and they told me that it was not the compress but just a faulty pressure switch. They rerouted the wires and the unit had been functioning perfectly. The new company told me that had they replaced the compressor at $1,900 it was going to fail because the issue was the pressure switch.
Anybody using Lexair out there I would recommend you get a second opinion on anything they tell you.
I believe I was ripped off on the initial issues and nearly ripped off on the compressor.

Bruce S.

Do not stand by warranty. Poor quality of work leads to problems, leads to later issues/leaks.

Jason P.

Called about my thermostat touch screen going out. My thermostat was under warranty and would be covered however I would have to pay for labor and trip charge. Trip charge was $90, which was fine, but the labor charge to take the face plate off my thermostat and replace it with a new one cost me $325! No new wiring was needed or the electricity shut off. Just replacing the front plate was $325. Absolutely ridiculous! I even asked if I could go and pick up another thermostat and replace it myself and was told ""no"". I would have been fine with $150, but $414 to replace the front plate of a thermostat. You guys can do better than that. I feel like since my thermostat was free due to being under warranty that they inflated the cost to replace to would cover the loss of the replacements thermostat. I feel taken advantage of.

Abby G.

If I could give these people zero stars I would. If you see this van on the highway STAY AWAY FROM THEM!
These people believe they're the only ones on the road and almost drove me off a BRIDGE

Ron B.

We won't use you again. Very disappointed. The tech was polite but he came up with lots of issues PLUS recommended a UV light for $2300. As soon as he found out it's under warranty he said it all looks good.
A UV light for a 1600 square foot house that has a brand new AC unit is ridiculous.