Lex Air Conditioning and Heating

Jessica G.

We have used Lex Air for years (had a new unit installed at our old home along with maintenance calls and an expensive repair at our current home). For whatever reason, whenever I try to schedule for issues we always are getting nickel and dimed for service fees. We tried scheduling time with them today and Saturdays are considered extended hours with a $120 fee which is not waived if you do the work through the company. Considering we have done at least $12K in repair/replacements with them, you would think they would be willing to work with a continued customer on these overpriced fees. We called two other recommended companies who both had significantly lower fees than Lex Air to see us same day on the weekend. I'm shocked that Lex Air cares more about $40-$120 more in fees on the weekend than securing work through a repeat customer.

We truly like the quality of work and the techs but I'm just tired of the ridiculous fees and run around when we call to schedule.

Dwayne P.

My AC went out on a Saturday afternoon and just happened to be the hottest day so far in Dallas. We contacted Lex Air Conditioning and even during after hours on a Saturday our call was answered on the first try and we had a Lex technician show up within a couple hours of making the call.

The Lex technician named Jairo was very professional, courteous, and definitely well qualified to trouble shoot AC issues. Unfortunately we had to wait until Monday morning to get replacement parts.

Jairo called first thing Monday morning to let us know of his arrival time. He even showed up earlier than he first reported. Jairo had the AC unit repaired, up and running by 10:15 am.

The service provided from the first call to the final repair of the AC unit was first class and I could not be more satisfied with the over-all experience.

I would strongly recommend this company for any of your AC and Heating repairs.

D. Pickens

thad s.

Excellent company - professional, great communication and diagnosis, and solid service. New interior and exterior units for a fantastic rate - and the install crew was second to none! Highly recommended for service and new components. Family owned business that really takes care of the client...Kenny, my salesman for my new unit, was top notch. 5 stars all around!

Shari C.

Buyer beware! Instead of fixing our unit, they told us if needed replacing. Then on top of that, he told me I needed a $15000 unit for a home less than 4500 sq ft which was a lie. That unit was more for a commercial building not a residential home.

Jason M.

Got my unit up and running in no time. Great service, will continue using them in the future.

Frank M.

Great service! Diagnosed my system and gave me repair vs replacement options. Decided to get a new unit because of the great product and warranty that they offer. The Install was also flawless and the system is working great.

Tim D.

Very is disappointed in the service of this company. Poor customer service. Does not seam as though they wanted our business.
Tim

Suzanne F.

Greetings from my home where it is now 92 degrees indoors.

Worst decision I ever made was to use this Trane recommended dealer. They started out great, but took forever to get my first unit installed. I did love the unit though once it was installed, so hired them to replace the second unit in my home a year or so later. Also took forever to finish installing it, but finally was able to use and everything was great until the unit stopped working after seven months. Was under warranty so called Lex back and they sent a guy out on a Saturday which was great, but neglected to tell me that if it wasn't a warranty issue they would charge me an obscene amount for an after hours call. Of course it wasn't covered - said there was ""gunk"" in the condensation line that was my problem, and when he pulled some of it out it looked like brown paper which he said it absolutely wasn't, and refused to listen to me saying ""there was no way that paper could get in there."" I spoke with Rebecca their customer service person, and she said she would look at the photos and call me back the beginning of the week, so I felt like someone was listening to me, but never got a call back. I couldn't get him out of my house fast enough, and sure enough I started having the same problem about three weeks later. I finally got the nerve to call them again because I knew it would be a fight, and when I called again today Rebecca said she would call me right back, and again she didn't. I called back an hour later and she said ""because of past issues"" they were not going to honor their warranty and wouldn't be coming back out. I'm now looking at an over $10,000 mistake, and that's just on the one unit. I'm posting photos of what came out of the line in my air conditioner - see if you think it looks like paper or ""gunk."" I've never known that gunk could be the same thickness throughout, but paper sure is.

sheri k.

It's incredibly disappointing that this company would advise a customer of a window between 3 and 5 when the tech doesn't show up until 5:20pm. Leaving my office at 2:30pm, I wasted my time being here waiting for a tech who showed up after the window given to me. On top of the fact I scheduled a week in advance for this appointment and called at 4pm to make sure I was on the schedule. This is very poor and unacceptable customer service on this company's part. My time is as precious as theirs and their tech's. Please be aware of their poor customer service for potential customers aware of their lack of care or concern for customers as well as their lack of courtesy. I have absolutely nothing positive to say about this company except should be ashamed of your lack of customer service. Get it together.

Lily T.

Zero stars if I was able to. Manager/Anthony is very rude and defensive, I felt like I was being talked down to. I do not understand anything about hvac, therefore I contacted Lex Air. $80 for a diagnostic appointment and the technician doesn't even know where the furnace was located. Honestly, a waste of money and time I took off from work.
They stated it wasn't a repair but was happy enough to remove freon from my system without asking. Now my house temp is still at 79 degrees when it's set at 72, even after replacing the air filters with new ones.
They suggest to replace two things that would cost about $500 as a package but then their technician suggest my unit would only run until summer and would have to replace the whole unit during the winter.

I regret working with this company and giving them my business. They have a guy named Kenny who wants to push me to buy a new AC unit quoting at $7k-$15k for a small house. What????
I'll bring my business else where.