Lex Air Conditioning and Heating

Amy N.

I am so glad you mentioned the BBB report, the fine Yelp readers can read about how un professional, rude, and defensive you really are. You needn't worry about my name, this is a true genuine, horrible, review of a horrible experience. I bet it is not that you have so few complaints, I bet you have so few customers. The ""scratch"" was way more than a scratch, let's call it a huge dent with many scratches, and you lied about repairing it. The only way I was able to get you to repair it was to hold your payment hostage. Let's just pretend it was a scratch as you claim, who cares? You did it and you should have fixed it. You should be embarrassed of yourself but I am sure you are not. I could go on and on about the bad experience. Let me be a bit clearer of the lie with the ""scratch"" - this is only one of the horrible experiences. As soon as I saw the damage I alerted Anthony - the system was not even hooked up yet so I could have, should have refused it all and wished you all well, but Anthony assured, assured me he could get the part in and replace it. Well a month went by, I called and emailed, and nothing, NO correspondence at all from you, so I disputed the credit card charge. It took 6 months, 6 months for you to realize I was not going to let this go. I was not going to pay 9k and look out my window at a huge dent and scratches. So Anthony of course lied, he said to me - well I ordered it but when you disputed the charge, I cancelled the order! What? That does not even make sense. If you ""ordered"" it and I was disputing ordering it why would you not say "" Hey the part is ordered its in - yay"" and we all move on with our lives. NO he lied, and finally after 6 months I got the part replaced.
That fellow yelpers is what happened. And again, this was only one of many issues with Anthony and Cory and Lex AC. You keep mentioning that the ""scratch"" did not affect functioning - I say again who cares? I bet everyone reading has fixed a door ding on their cars in spite of that door ding NOT affecting the functioning of the car. I bought a car a few years ago, there was a door ding on the car but the salesman said the dealership would repair it. Guess what? a week later I brought the car in, in 2 hours you could never tell there was a door ding. Amazing, and this was a car dealership. So car salesmen are now more trustworthy than you. And besides, how would YOU know that the ""scratch"" did not affect functioning? Neither you nor Anthony ever came back to inspect anything - do YOU know how the ""scratch"" got there? Because I was never told. Was the unit dropped? However it got there, could cause a problem in the future. Guess I will find out. *** Update to the BBB, I just read Lex's final response on the BBB, trust me, it is a bad piece of fiction. The last sentence - reduced price? complete fiction. They offered NO reduced price. Please, I am paying for the unit all full price, they got their funding, finally after 7 months because they were forced to make the repair. Oh and I find it amusing how Anthony and Cory bragged on BBB about how the Credit card company saw their way and went in their favor The dispute was still active and open, but I did receive notice that the credit card company went in my favor. I knew I would be paying for the unit, but I did get a laugh out of that. *** What I am not laughing about is how I had to do all of this in the first place. Just a recap of what the OWNER of Lex is telling you - ""we may mess up, but we expect you, the customer to accept and deal with it yourself. We will not hold ourselves accountable for anything, but we will work hard to defend ourselves and make our problem look like your problem. And if you just do not get in line you will have to fight us."" I recap that by saying I found another reputable AC company, and you can too. There are so many reputable choices.

Stephanie B.

Our AC went out on a Wednesday afternoon. I called Lex Air at about 4:30, and Anthony arrived around 30 minutes later. He looked at our system and gave us some options. We decided to go with a full system replacement. What made it a little more difficult is that a new unit wouldn't fit where our current one was. (Thanks to the builders from the 80's putting the AC on a small patch of grass between the house and driveway.) He then scheduled an electrician to move everything to the other side of the house as well.

On installation day, his crew was fantastic. Arriving EARLY, (after they called to make sure it was okay to do so), putting down plastic in the house, very friendly, and hard working. When they finished, Anthony arrived about 30 minutes later to inspect their work and made sure that I had a handle on the new digital thermostat (that links to an app on my iphone, how cool!).

One thing that I really liked was the fact that all communication that I had with the company after the first dispatch call was with Anthony(a Co-Owner). I had to talk to 3 other people at another big company in town just to tell them we weren't going with them! Overall I was very impressed with the service I received, and I know that they will take care of our needs in the future! Highly Recommend!

Gil T.

I used Lex AC based mostly on comments found here. My upstairs unit went out and the Tech found and replaced a bad capacitor. While here, he told me my coils were clogged (they had sucked up grass clippings from the yard) and would need a special ""chemical cleaning"". He advised my warranties would be in jeopardy if I didn't agree to the service. Cost for this service, $150--per unit. The tech literally sprayed something out of a garden pump sprayer, then hosed it off. That's it. No tear down, no scrubbing, nothing. That'll be $300 please.

I called Lex AC and got Anthony on the phone (one of the owners). I advised him I thought $300 was excessive considering how little labor was involved (search ""clean HVAC coils""). The Tech was already here (service call charge of $80) and the units were right next to each other. He agreed the Tech should have ""given me a break"" on the price, but the service was necessary.

I rated them low based on their excessive pricing and quoting ""warranty issues"" to obtain permission to do the work.

J K.

This is the BEST A/C company we have ever used! In the heat of summer, they were able to come and repair our upstairs A/C the same day that I called them. That is impressive, considering other companies had given me time estimates of 3 days to 2 weeks for a simple assessment of our unit. Lex A/C was so busy that the owner came out and replaced our A/C motor fan himself! That is customer service at its finest. He knew exactly what the problem was, and he was a very nice gentleman as well. He worked within our budget as well, which was another plus. I highly recommend him to anyone. You will not be disappointed!

Valerie D.

I give this company One star because they installed the HVAC A/C and Heater same day. In June 2012 the A/C went out and they came the same day ($6800), very hot day. their follow through and registration of TRANE units could COST you $$$$$!!!

However, after the install, we have continued to have issues and the customerservice is not satisfactory-

1) 2013 - a retrofit air filter part took 2 months of us calling and requesting to be concluded,

2) 10/2014 another entity found that there was an overflow switch that had not been installed, Anthony was not happy and stated on the phone that he didn't believe there were any issues, after he came to inspect the unit, he didn't want to admit that something hadn't been done, He installed the item and was not very pleasant and didn't offer any paperwork about the 'post install"".
3) Later that day a person from Lexair came and had to clean the roller from the overflow and issues that were found by another company they had to clean the whole blower assembly, and then charged me $250, they wrote a ticket that said they have checked both the heater and A/C system.

4) Now in 7/2015 - system is ONLY 3 years old, had maintenance on A/C had to add 5 gal low of puron to the condenser, called the company they had NOT registered the system, and the servicing company advised I check on warranty. I paid the maintenance organization $345), called Trane. Was advised by maintenance entity that there could be a slow leak in condenser.

I called Lexair - Sarah couldn't provide any information - serial numbers for condenser or when registered. Called Trane they state that it hasn't been registered. The difference between a 5 or 10 year warranty on parts so I only have a 5 year now. Dealer did suggest or tell me to register and didn't offer any instruction to do so. Appears other customers on Lexair they have registered their units. As of today 7/10/15.. I now spent an additional $700+. I would like for Lexair to come out and 'check' the unit and advise if there is a leak, since I already paid $250 last October when they serviced the HVAC unit. I would be very cautious with Lexair and make sure they WRITE everything down, especially paperwork and dates!

Kristen B.

We have had ac issues off and on over the past several years and had previously used some of the larger named companies. We decided to choose a smaller company and can not be more pleased with Lex Air. Our service call was handled quickly and professionally. We were notified 30 minutes prior to their arrival time and showed up for the original time we were promised. The issues was diagnosed on the spot and was serviced promptly and for a fair rate. They are a company we trust and will continue to use in the future.

Chuck E.

There are not many service providers that guarantee someone will answer the phone. Not only does Lex Air answer but they show up on time, they fix the problem quickly or they help you with warranty information and contact the manufacturer for you. This is customer service that doesn't exist anywhere else. If you call any other HVAC service company except Lex Air, well I wish you luck. This is the best service company in the DFW area. PERIOD.

Connie D.

Fantastic service! After another Company blew me off (promised tech would come 'this afternoon"" and no one showed even after three days of repeated calls and excuses), but Lex Air showed up within TWO HOURS of my initial call.... AND, they fixed the problem.....AND their rates were lower!! Very professional and thorough. Will definitely use them for all future needs

Jeff P.

After calling several Heating and Air companies in the area I was satisfied to find Corey and his team to be the most experienced and honest with Blue Ribbon close behind. The technician was able to diagnose and fix the issue where others weren't saving me thousands in replacement costs. When it comes time to replace my unit, they'll be the first I call.

Sarah C.

Lex Air replaced my entire HVAC system - indoor blower, outdoor unit and thermostat and did a great job at a good price. They work with Trane systems, which are very highly rated. I appreciate that they were willing to work within my budget - they didn't press me into buying more than I could afford or more than I needed. We made a decision to go with Lex Air and they were able to be there the next day and spent most of the day replacing the system. Anthony showed us how to program and use our cool new thermostat. I was very pleased with the quality of the work and the speed in which it was completed. Our new system is great and we're looking forward to having a cool summer with lower electric bills. I would recommend Lex Air without hesitation.