Keep Smiling Plumbing, Electrical, Heating & Cooling

Dave S.

Only ones smiling here is the plumbers because they got paid.

Went with Keep Smiling Plumbing because they were available this morning & we had tenants coming to sign a lease this afternoon.

Initially everything started off great. The Technician was friendly professional & polite.

Even when he jumped on the you should replace the water heater instead of repairing it, I was ok with it. He made valid points that I understood before I called them. A water heater that's almost 20 years old is likely to go any time & the cost to repair versus how long it might last is terrible. I totally agreed & explained that I just got laid off 3 weeks ago & until I can find a new job we just need the drain valve to stop dripping. I even asked for a quote to replace it with a new Tankless water heater because I know it needs to be replaced but we just couldn't afford it today.

The technician explained that they won't warranty the repair because just depressurizing the tank to drain it & then repressurizing it could cause the entire tank to fail because of its age. I explained that I just need the drain to stop dripping long enough for me to find a new job & then I was calling them back for the new tankless system.

The technician started the job but reported he couldn't close the cold-water inlet valve. I asked if it's a problem & he said no just that he would have to shut off the main to do the repair. Thumbs up & back to work.

The new tenants arrive. We're going over the house tour & lease details when the technician reports the job is done. I asked if there were any issues & he reports no problems & everything is working fine. I give him my CreditCard, he has me sign for it & he is out the door.

45 minutes later I'm doing the walk through with tenants & all the tubs & sinks are full or sediment that didn't get rinsed down the drain. No big deal we turn on the water to rinse them since the tenants want to verify the plumbing. The hot water has more sediment as expected but oddly we're getting a lot of sediment from the cold-water lines too.

The Tenant & I are both checking out the water heater since it was just repaired & while I'm looking at the replaced drain at the bottom of the tank the tenant notes that the pipe fitting at the wall on top is dripping. I suggested perhaps the fitting worked loose while the technician was working & I said I'd call the technician after we finished.

Moving on we end in the kitchen where barely a dribble of water comes out the faucet. Hot or cold makes no difference. Not good news but I said I would ask about it.

I called & texted the technician about it & was told in simple terms & I quote. ""Absolutely No Warranty!""

I don't know what the no warranty disclaimer said because like an idiot I didn't' read it & just signed it when the technician handed me the pen, my bad.

I also don't know if there's a legal distinction between no warranty on repair versus shoddy labor that results in other issues/damages... Honestly, I don't really care.

I called about a leaking drain valve. I was told they would replace the drain valve but couldn't warranty the repair or guarantee the repair would even work because the water heater could fail when it was repressurized.

What I got for $380 was a fixed drain plug... leaking pipes, & what I guess is so much sediment in the water lines that it is clogging the faucets, but I guess I should be happy the drain doesn't drip.

Now I'm calling a different plumber to fix the leaking water pipe & figure out why faucets aren't flowing anymore after this plumber worked on my house.

I understand there's no warranty or guarantee on the water heater itself because it is old... if the water tank had failed when it was repressurized I would've signed up for the new tank today... but from where I'm sitting it looks like poor quality workmanship caused other issues during the repair & there is just a total lack of customer service to even care about it at all.

You can probably guess who I won't be calling back for the new tankless system when I can afford it in the next few months.

James T.

Not just over priced, but the old bait and switch with price. Will never use again.
They can't unexplain this one as a reply. You are wrong.

Dana F.

Isaac installed new ceiling fans and canister lights in our Lilburn home. He was professional and pleasant to deal with, pricing was favorable, and his work was precise, thoughtful, minimally invasive, and well executed. Highly recommended for competent electrical work. Responsive and very professional demeanor.

Susan H.

Jered was very professional and explained everything that was needed to complete the job. He gave me pricing before he began and did great.

C. F.

Keep Smiling sent one of their technicians out 2 days after we called. He did not introduce himself to me, just my husband. He then started to snake our lines with an extremely blurry camera & you couldn't see a thing. He was taking personal phone calls in our backyard. He then ""diagnosed"" our problem, saying he thinks there is a blockage somewhere in the line & our entire main sewer line needs to be replaced. He charged us $1700 & quoted us 13k to fix it. You can also see in the photos I added that he charged us $780 to remove our toilet & $362 to reinstall it. Insane.

We called Roto Rooter and they had 3 technicians out within 2 hours, on a Sunday night. They snaked our drain with a professional camera (you could actually see everything) and actually diagnosed our problem which was roots in our line. They charged us $600 & 5k to fix. Our sewer line did not need to be replaced so Keep Smiling lied about that. R.R. said the camera Keep Smiling used was one you could rent at Home Depot. R.R. also sent out a 4th person to our house just to check that we were happy with their service & make sure we were being taken care of.

After calling Keep Smiling to demand our money back after such blatant negligence & deceit, they refused. My husband threatened to report them to the state & they refunded us $1000 out of the $1700 ONLY after he called them back every day for almost a week straight because they tried to blow us off. We also reached out to the technician himself who refused our phone calls.

Richard M.

wanted 650.00 to replace a kitchen faucet.
WOW
a fairly simple task but I am not able at my age

Ramin S.

Stay away from this Company if you like your time and money , they are ripoff .
Their technician James Nuckles went to my house to diagnose making sure there is no leak in the house, he said he has to run diagnostic test that can take between 30 min to 1 hr, after charging my credit card fir $180 then 10 min later he Called me and said it's from your toilet. He said it's going to cost me $700 to fix it , when I asked not to fix let me compare the rate with another company he got mad and when I asked what's wrong what needs to be fixed he said I can't tell you since my work is money and said I put everything in the invoice. I told him I paid $180 and have the right to know what's wrong but he just said read the invoice and it's there and he hanged up on me. Very bad business and all they care about is your credit card number.

Aisha H.

Very honest and quick service. Peter was the best
And also help me move my fridge! Very clean and repaired bathroom sink leak, installed kitchen faucet, reconnect garbage disposal as well

Lynne H.

Beware! Watch Out! A plumber from this company gave me an estimate of $850.00 to install 2 bathroom sink faucets. This estimate did not include the faucet fixtures since I had already purchased them. It would have been a very easy installation with no complicating factors. Of course I questioned him about the quote, but he said it was correct. I was absolutely shocked. I felt I was being taken advantage of since I am an older person. Thank goodness I did not fall for this astronomical, absurd estimate. One reason I contacted this company for an estimate was because I had heard good things about it. Sadly, this was not my experience. I found another plumber who will install the 2 faucet sets for a total of $150.00 which I consider to be a fair price. This is a difference of $700.00 to do the work.

T M.

I ordered a plumbing inspection and what I got was a two sentence report and an estimate of $13,054.17. No detail about leaks, main water valve, main line, shut off valve, no pictures, no idea about how long the project would take. At this point I don't believe a detailed inspection was completed! Where is the proof? As a home buyer I expected more detail in the report. I called and spoke to William the ""manager"" for help but it was pointless. He stated that I had an ""attitude"" simply because I was expressing my frustration with this $150 ""Inspection""! Labeling your customer is not providing good customer service! Speaking aggressively to your customer is not customer service! This is my first and last impression of this place. It's substandard I will not recommend or use it for any of my needs. Horrible! Should change the name to Keep Crying!