Keep Smiling Plumbing, Electrical, Heating & Cooling

Dana F.

Isaac installed new ceiling fans and canister lights in our Lilburn home. He was professional and pleasant to deal with, pricing was favorable, and his work was precise, thoughtful, minimally invasive, and well executed. Highly recommended for competent electrical work. Responsive and very professional demeanor.

Susan H.

Jered was very professional and explained everything that was needed to complete the job. He gave me pricing before he began and did great.

C. F.

Keep Smiling sent one of their technicians out 2 days after we called. He did not introduce himself to me, just my husband. He then started to snake our lines with an extremely blurry camera & you couldn't see a thing. He was taking personal phone calls in our backyard. He then ""diagnosed"" our problem, saying he thinks there is a blockage somewhere in the line & our entire main sewer line needs to be replaced. He charged us $1700 & quoted us 13k to fix it. You can also see in the photos I added that he charged us $780 to remove our toilet & $362 to reinstall it. Insane.

We called Roto Rooter and they had 3 technicians out within 2 hours, on a Sunday night. They snaked our drain with a professional camera (you could actually see everything) and actually diagnosed our problem which was roots in our line. They charged us $600 & 5k to fix. Our sewer line did not need to be replaced so Keep Smiling lied about that. R.R. said the camera Keep Smiling used was one you could rent at Home Depot. R.R. also sent out a 4th person to our house just to check that we were happy with their service & make sure we were being taken care of.

After calling Keep Smiling to demand our money back after such blatant negligence & deceit, they refused. My husband threatened to report them to the state & they refunded us $1000 out of the $1700 ONLY after he called them back every day for almost a week straight because they tried to blow us off. We also reached out to the technician himself who refused our phone calls.

Richard M.

wanted 650.00 to replace a kitchen faucet.
WOW
a fairly simple task but I am not able at my age

Ramin S.

Stay away from this Company if you like your time and money , they are ripoff .
Their technician James Nuckles went to my house to diagnose making sure there is no leak in the house, he said he has to run diagnostic test that can take between 30 min to 1 hr, after charging my credit card fir $180 then 10 min later he Called me and said it's from your toilet. He said it's going to cost me $700 to fix it , when I asked not to fix let me compare the rate with another company he got mad and when I asked what's wrong what needs to be fixed he said I can't tell you since my work is money and said I put everything in the invoice. I told him I paid $180 and have the right to know what's wrong but he just said read the invoice and it's there and he hanged up on me. Very bad business and all they care about is your credit card number.

Aisha H.

Very honest and quick service. Peter was the best
And also help me move my fridge! Very clean and repaired bathroom sink leak, installed kitchen faucet, reconnect garbage disposal as well

Lynne H.

Beware! Watch Out! A plumber from this company gave me an estimate of $850.00 to install 2 bathroom sink faucets. This estimate did not include the faucet fixtures since I had already purchased them. It would have been a very easy installation with no complicating factors. Of course I questioned him about the quote, but he said it was correct. I was absolutely shocked. I felt I was being taken advantage of since I am an older person. Thank goodness I did not fall for this astronomical, absurd estimate. One reason I contacted this company for an estimate was because I had heard good things about it. Sadly, this was not my experience. I found another plumber who will install the 2 faucet sets for a total of $150.00 which I consider to be a fair price. This is a difference of $700.00 to do the work.

T M.

I ordered a plumbing inspection and what I got was a two sentence report and an estimate of $13,054.17. No detail about leaks, main water valve, main line, shut off valve, no pictures, no idea about how long the project would take. At this point I don't believe a detailed inspection was completed! Where is the proof? As a home buyer I expected more detail in the report. I called and spoke to William the ""manager"" for help but it was pointless. He stated that I had an ""attitude"" simply because I was expressing my frustration with this $150 ""Inspection""! Labeling your customer is not providing good customer service! Speaking aggressively to your customer is not customer service! This is my first and last impression of this place. It's substandard I will not recommend or use it for any of my needs. Horrible! Should change the name to Keep Crying!

Lauren Y.

Called early this morning and spoke with someone about looking at our 2 toilets that are broken. I informed them how important it was for someone to come out today since we are a business and we have surgery in the morning. I was ensured that someone would be out between 12 and 4, but payment would be required upfront in addition to the $39 dispatch fee for them to call me to let me know when they were an hour out. Here it is almost 3:30 and no phone call. I attempted to call them and was informed they would have to email the technician and let me know. I received a phone call back and was just informed that no one would be here before our office closed @ 5. A phone call would have been nice..... Now at #:42 after I have already written a review on Angi they call and say someone can come out from Stone Mountain to Athens, but it would be after 4:40 before they got here. I can't just wait around and hope for them to show up and then stay during the duration of them fixing the toilets. Who knows how long that would be. HIGHLY dissatisfied to say the least.

Will N.

Rip off! showed up late to my appointment and tried to charge me $2,600 for a 50 gallon water heater! I ended up getting mine water heater replaces for $1150. Stay away from this rip off company!