Jon Wayne Heating & Air Conditioning

Mere M.

What a joke , sent out two high pressure sales guys to service our AC . They first wanted us to buy a warranty and subscribe to a monthly service. I am so glad I read the reviews and was right away aware of what they were up to. Name is under Molina if you need to know to the owner since you had my first review removed!

Jack C.

Asked for a quote to clean my a/c ducts, vents and intakes of any dirt, dust or mold. After a thorough inspection, he quoted me packages ranging from $14,000 to $8,000 (for ""Bandaid package) which included all kinds of additional services I did not want or need. Got a quote the following day from a nationally known, repected company for basic cleaning/sanitizing for $1100.

dardie p.

Here is what happened to us
2 technicians arrived and less than 2 hours later they had completed the work. They charged us 1300 to put in a garbage disposal and clear the sink drain. Charged 300 to put a camera in the line 500 to install disposal 500 for labor and other service. We had to contact another plumber a month later for related issues. We did NOT contact JW. We called B and S Plumbing (highly recommend) and in the same amount of time they reseated our toilet and cleared the remainder of the line that JW did not assess. They charged 400.
JW was kind enough to cancel our contract without penalty after I called to complain about usurious pricing policy. They did not feel any refund of our money was appropriate because ""we don't say we're the most affordable company"" ""you signed the agreement"" etc.
B and S Plumbing if you want a company with integrity.

William C.

I called Jon Wayne because my unit was not producing cool air in y home. i paid the technician $175.00+ and he did not do anything except for telling me I need a new unit. OK, great! But why take them money for no service provided. Maybe it is time to get a new unit, I asked the technician how much will it cost me to get duct work. He quoted me, over $10,000.00!!!!! The quote for a new unit, I think Carrier brand, at the low end $19,000.00, he sent me other quotes $30,000.00+. Seriously? I like in a high scale neighborhood and every time I request anything from yard work to plumbing issues, these companies tends to run up the price. How do I know? I own a home in a mid-low end neighborhood and the prices are night and day. Luckily I know how to install HAVC and was planning on doing the installation myself but just wanted to see companies trying to advantage of people. Please do your research on HAVC because for example American standard and Trane are from the company. After doing more research, majority of the A/C unit parts, replacement part are produce by one company. The working components of a A/C units are relatively the same. Only the price is different.

Rolando M.

Working with JW has been a challenge. It's been two years since I updated our HVAC and I wish I had gone with a more service oriented company.

In the onset, the initial conversations went well. As stated in other reviews, they are not the cheapest, but make persuasive argument. It all sounds great with them claiming nationally recognized name brand units and their own systems broken down by home size and efficiency.

However, my troubles started immediately during install of the outdoor unit. The ""name brand"" units they claim are actually their own brand, AMERICA's PRIDE, and not the national brand they pitch with. I raised a concern and they said the unit was actually a national brand and they just replaced the brand logo with their own. That smelled fishy to me (bait and switch) and I called them on it.

To make it right, they gave me a larger unit and said it was better for my home anyway. That's where part of my troubles began. i believe that it was too big for my home. The air in our home used to be über dry year-round. We even had to have humidifiers running at times because of it. Now, the inside humidity is on the opposite end of the spectrum with a 65% year-round average. It's almost 70% inside my home today, with outside humidity at 65%. As a result, mold is becoming an issue in my home, as I'm finding it in dark areas like in the toilet tanks and under my sinks. The expensive task of battling mold inside the home has begun.

The second part of the issue is that every JW service call comes with a hefty charge, even if there's an issue with the unit. They have a subscription fee you can pay for discounts, but it's all expensive, regardless. So, in effect, they put in low-quality systems with extra parts and gadgets like short-lived UV bulbs and such, then hook you into requiring them to come out annually and pump you for $300-$500 annually. It's a racket.

We called them to come out and look at our system because of high humidity, and regular maintenance. The guy that came out performed ""maintenance"" and changed the filter. But, when we brought up the humidity issue, which is why we called them, to begin with, he brushed it off. He said it couldn't be their system, and said it was dirty ducts, even though all the registers were clean. When I pressed with evidence that the system was the problem, he said we'd have to schedule another service call so some could come out and check the system. He said the system could be tweaked to drop the humidity. But, I'd have to pay for another service call. But, he said we should call in the Spring because the outdoor humidity will be lower, and will be better for testing the humidity indoors.

Then, he tried to sell me a subscription for service.

Rose R.

I had a very bad experience with Jon Wayne, I do NOT recommend this company. I spent $8,900. and still don't have heat in 3/4th's of my house due to their incompetence & shoddy workmanship. I tried to get an appointment to talk to Jon Wayne directly to fix his shoddy work & all I got was the brush off, after they fleeced me of my money. Look elsewhere for a quality company that will do the job right, instead of leaving you high & dry, charging the highest prices & giving you nothing in return.

Steven R.

I have been a homeowner for many years. Over the years I have hired a number of skilled people. Some of them have been good and some not so good. The WORST was a plumber from John Wayne. He caused damage to my property. It was the single worst experience dealing with a company I have ever had in my life. I have told everyone from family to friends, and I am considering calling the news.

Michelle S.

Overpriced! They are salesman not plumbers. They tried to sell me a $4,000 leak test I know I did not need.

Justin M.

After taking PTO so I would be home for my 12-5pm appointment, I got a call at almost 8pm letting me know that the technician would not be able to come out because they were too busy with other customers. But I was welcome to pick another weekday for them to possibly come out again, maybe, if they found the time in their busy schedule for someone with a pre-paid 10-year service plan. My only suggestion would be, if you absolutely MUST use Jon Wayne, don't pre-pay for your service plan. They give preferential treatment to people who will pay them that day, rather than to those whose money they've already taken. I've had my a/c unit for two years now, and this is the second year in a row I've had an issue with my annual service appointment. Last year they gave a similar excuse, so it must be something they're trained to say. After waiting six weeks for this appointment, it's a tough pill to swallow that I've been sitting here waiting for 8 hours, only to have to wait a whole week longer. I cannot stress enough how poor their customer service is after they've already sold and installed their equipment. ""Need a new a/c, we'll be there in an hour, seven days a week! Need it serviced, we'll be there in 6-8 weeks, Monday-Friday, during YOUR work hours! That's the Jon Wayne Way!""

Julie L.

Here we go again! I paid Jon Wayne 30K cash for a brand new HVAC system in June 2020 and have had nothing but problems with my HVAC system since May 2021.
They came out to do the yearly maintenance in May 2021 and ever since then my HVAC system has broken down three times since then.
I noticed that it was getting warm in my house tonight and could hear the system going full speed so I took a look at the thermostat and it was reading 78 degrees. I usually keep my house at 74 degrees. I called Jon Wayne and reported it and explained that this is now the fourth time this was happening in which I got the "" okay we'll send someone out in the morning attitude"". What made me upset is when I asked her what I needed yo to about the system blowing out air at a rapid rate and would it damage my system and was told "" that's up to you if you want to turn it off"". Sorry but I have paid you guys 30k cash in June 2020 including an additional $600 in May 2021 for a yearly membership in which my system is insured and the technician will come out and service my HVAC system anytime at no cost. What a bunch of bull!
I'm going to go on YouTube, TikTok, Nextdoor, and the local news media to tell them what a scam this company is...