Jon Wayne Heating & Air Conditioning

Wayne K.

My elderly mother called to get an estimate on the repair of a light fixture in the spare bedroom of her house. When the serviceman left, she contacted me to say he took an awful long time and mostly sat at the table writing the estimate. It turns out he had recommended $17K worth of work to bring her 1950s home up to modern electric codes (in spite of the fact that there is no city requirement for this to be done) and he actually had the nerve to 'let' her pay in advance, by charging her credit card, for the work to be done later this week. After I made three phone calls, took three hours out of my day and had a talk with a manager, I got the charges removed from the credit card, canceled the appointment for the work and lectured the manager on not using hard-sell, high-pressure sales tactics on the elderly, and that he should train his people thusly. He insisted it was her choice to pay in advance and authorize the 'bring up to code' work. I explained that the whole experience had the feel of a scam. I will be at the bank first thing in the morning to assure the charges are not made to the card and I will never allow Jon Wayne to step foot in that house again.

Sandy B.

We had both our AC unit and hot water heater replaced. We had a great sales tech come and talk about our options and payment setups etc. he was very informative and at no point put pressure to buy something we didn't want. He explained all options and answered questions but the choice was ours with no pressure. We had excellent service techs for both replacements. Our AC guys were great and didn't complain at all considering we hadn't had AC in 4 days and they were upstairs where it was hottest. All tech were very friendly and respectful as well as very clean and neat. Very happy with everything!

Jason C.

Jon Wayne and team are always very professional and courteous. They do top notch work every time they come and always provide great details on how to continue keeping our A/C in great shape. I appreciate that they don't pressure me in any way to buy something and break it down it what should probably be done soon and what is nice to have.

Daniel S.

This company was very friendly when they arrived but they completely ran up a list of unnecessary charges for the estimate. This business will over sell you stuff you really dont need. I don't know how long has this company been doing business San Antonio but it really has to go.

They are not honest. They will try to sell you things that you don't need. I actually was told that this company would be good and would give me a good deal. Just because it's a small business it doesn't mean that they are honest.

If you come from another State or moving to San Antonio DONT USE JON WAYNE!!!! STAY AWAY!!!

Bill And Karen H.

We wanted to have our AC serviced before the heat of summer began and also signed up for the annual service. The service tech was friendly but did not finish the job and thought we may have a leak in one of our units. He stated he would reschedule to come back out and test for a leak. The follow up appointment was cancelled due to the techs equipment not working. He told us he would call back to reschedule. That was a month ago and we have not heard from him or Jon Wayne. We are patient but this is not impressing us and we are questioning our purchase of the annual service contract. We'll update our review when the tech decides to reschedule.

Noel B.

This company was very friendly when they arrived but they completely ran up a list of unnecessary charges for the estimate. The ""ultimate"" repair cost to fix everything to get it back to ""normal"" was $11,500.00! Unbelievable. We were absolutely floored. We then asked the technician what the minimum would be to get our tankless water heater heating our bathroom water again. The estimate, at that point, was $6,000.00. Again, we were shocked and decided to get another opinion, obviously.

We called another plumber. He looked at the unit and asked if we had reset the outside breaker. We had not. He went outside, reset it, and the problem was fixed. He also educated us on the issues that can happen with tankless heaters, as did the John Wayne technician, but the private plumber did not even charge us a dime, even when we insisted on giving him something.

We felt this was very poor business. This company has huge ads all over town and in the newspaper. We understand, after our experience, how they can afford it. If we hadn't asked for a second opinion, we may have spent up to $12,000.00 that was unnecessary at that point.

Very disappointed. Shame on John Wayne Service Company.

Shana J.

I really wished I had a positive update.. 2 years later we are still paying for a system that doesn't work. Our house feels like we live in the rainforest!

I just found out that I don't have to have Joh Wayne service our equipment and have had 3 different companies take a look and some how they all came back saying the exact same thing! Pretty crazy! Given that I have been told since Jon Wayne installed my unit, that is was perfect and nothing was wrong with it.

If that was the case I would not have to keep my thermostat at 68 just to somewhat lift the humidity. At this point we are looking into how we can get out of our contact. Do we need to hire a lawyer or what? I am sick of going to bed in wet sheets and a freezing cold yet soggy house! Not to mention the air ducts that clearly have mold and dust being blown into our breathing air. No wonder my son is on all kinds of meds.. This has gone on long enough! We want this piece of junk gone!

You DO NOT get what you pay for with this company... We honestly feel robbed and backed into a corner! STAY AWAY! In fact turn and run!

Santa L.

I am very happy with our new AC unit. We have had a few issues with the ERwire connection but JonWayne service has come as soon as they can to fix the problem. What I mean by soon is usually the same day or next morning which is outstanding in my book. The last time a flap was installed which appears to have fixed the problem for good. Thank you for the great customer service!

Donna M.

I set up an appt for today between 9-1 to check on a drip from my faucet in the bathroom. The tech showed up at 5pm. I explained the problem to him. He DID NOTHING...touched nothing. Immediately got out his ipad to start giving me prices to replace my faucet. The quote was over $ 400. I cannot afford it. I have requested a refund for the service charge of $ 29.

Jan W.

Horrible service from these people. They only provide a 4 hour window for appointments and kept me waiting on Day 1 from 1-5pm. I called at 4pm and they said they were delayed. They finally called me at 6 pm and said they could not make it. They scheduled for Day 2 from ""9am-1pm"". Another 4 hour window. The plumber showed up around 11am and was more interested in ""up-selling"" me a water softner and water heater than fixing my toilet. Quoted me $300 to replace the flush mechanism ($12.99 at Home Depot) and the hose ($8.97 at Home Depot). Never use these guys...they are way over-priced and do not provide good service.