Integrated Mechanical And Electric Services

Stephanie G.

I just saw a response from management (a year back for my review from 2017) saying I wasn't an actual customer. I just want to clarify I was actually the office manager of a construction company during my complaint and the service would be listed under the company, not me. So I definitely DO NOT recommend this company.

Dave S.

Jeremy was at my home yesterday and did a fantastic job getting my system optimized. He paid attention to detail and to my concerns and got us running smoothly. IME is fortunate to have such a professional employee representing them.

Jade R.

Everyone at IME Service was very professional from our initial call to report our new AC was working correctly to the service technician that came out to our house. Lauren & Savannah did an excellent job in scheduling our appointment in a prompt manner.

Joshua (proper name is Yehoshua, we kept mispronouncing it but he was very gracious about it) called to let us know what time he would be at our home and he was prompt! Not a minute late!

When he arrived he got to the problem, determined the issue and solved it within 30 minutes. Our AC wasn't cooling half of the house correctly and the other half was too cold. He answered all of our questions, we had a lot - first time homebuyer, in a clear manner that we could understand. He explained what the issue was, walked us through how he was going to fix it and then proceeded to do so.

He even gave us some pointers/tips to help keep the house evenly cool.

I waited a little over a month to write this review because i wanted to fully test the AC and make sure it was working correctly (and the heater as well) - they are.

I cannot say enough fantastic things about the folks at IME - all professional, friendly and gracious!

Thank you IME for a great job!

YC S.

I chose this company to replace one of our AC systems. I've contacted several companies in my area. Amazingly, for same system, quote were vary by almost $2000. I chose IME based on reputation, system they carry (LENNOX), price they offer, and fast support. Right after I sent an email to them, Mr. Tyler contacted me to schedule for walk through. Very next day, he showed up. He was professional, polite, was ready with shoe covers, mask, gloves. After 2 days, installation guys (3) came in the morning. It took about 3 hrs to complete the work. Mr. Tyler upgrade thermostat to WIFI enabled one without charge. Everything works so great. Believe me. I've researched and received quote from 4 other well known AC companies. When you need AC repair or installation, make sure to compare with IME.

Kenn L.

They installed new AC ducts to code this September 2020. I am very happy with the work completed and Tyler was more than fair with the pricing.. As a real estate property manager I am comfortable recommending IME Services for all residential HVAC work.

Kim N.

I've used them for several years. I even had them replace one of my AC units & continued to use them as my dedicated AC company for service or any issues. It's seems that every time they come to my house...something bad happens. Recently I had them come to evaluate my home to determine efficiencies including duct work. The guy who came put his foot right through my ceiling and it took over six weeks to find someone to repair as well as 10 weeks of reimbursement. This all happened before COVID.

Last week, They came to conduct a annual service. Since we were out of town we came home to find that there was a major line back up which caused water damage not only to my ceiling but to my bedding , mattress & newly placed wood floors! I found this 2 days after they came & found that there was a crack in my primary drip pan-why didn't they catch this? Clearly, something happened after their visit for that much damage to occur. I requested a manager to call me & still no response. Unfortunately they have lost my business. I do not recommend you go with this company.

Stephanie K.

They do poor work, cause damage to your home, lie, then ghost you.

Integrated Mechanical and Electric Services, LLC installed two new AC units and gas furnaces in my home on 6/14/20. On the morning of 6/15/20, I woke up to find water on the upstairs landing floor, and paint hanging from the ceiling directly below where the attic units were placed. Additionally, there were water stains on the ceiling above a guest bedroom door, and water damage to the door trim. I shut the AC system off and sent pictures to the customer service person, Jake Stastny. Rudolfo, one of the people who installed the systems, came back to the house and said the problem was caused because the other person who worked on in the install forgot to flush the pipes. Rudolfo then flushed the pipes.

Jake said over the phone to get estimates on the repair and Integrated Mechanical and Electric Services would pay for the damage they caused. I got several estimates and sent Jake the best one on 6/17/20. On 6/18/20, I received texts from an unknown number by someone identifying themselves as Rudy. He said he was going to fix the leak damage. I questioned this, because Jake said Integrated Mechanical and Electric Services did not do this work, hence hiring another company to repair the damage. Rudy then said he was bringing a ""friend"" to do the work because it would be ""cheaper"". I told him this was not acceptable, as I want a reputable company to correct the damage caused by Integrated Mechanical and Electric Services. I took screenshots of the text messages and emailed them to Jake. I also asked when he planned to have the estimate approved, as he had stated his supervisor needed to approve it and Jake had yet to respond to the emailed estimate. Jake tried to call while I was at work, but I had noticed that Jake would not respond to texts or emails, to avoid having anything in writing. I sent Jake another email, with the estimate and the text message screenshots attached again. I told him I expected further communication to be in writing and that Integrated Mechanical and Electric Services could pay for the damage they caused, as agreed. Jake refuses to respond.

Integrated Mechanical and Electric Services did a poor job installing the new units, resulting in damage to my home. They agreed to pay for the damage, but now are having strange people text message me and expect me to let a random person come into my house. I expect them to pay a reputable company to correct the damage Integrated Mechanical and Electric Services caused. I paid Integrated Mechanical and Electric Services over $9,500 for the new HVAC systems. A $750 estimate to correct the damages seems reasonable for Integrated Mechanical and Electric Services to approve. I have filed a complaint with the BBB and TDLR. I have a lawyer in the family I will be contacting for next steps regarding this business.

Bruce A.

our HVAC systems were starting to get old and we knew they needed to be replaced. We interviewed about 5 accredited air conditioning companies and decided to use IME services. The initial person we spoke to was great, he was very patient and answered all of our questions. He was very considerate in how he followed up with us and ultimately helped us design something that would fit our needs. The installers were on time and very considerate of my home, they did a good job of walking me through what they were doing. At the end of the day I got good equipment that I can trust at a competitive price. I feel very comfortable reccomending this company.

Mike R.

Spent too much money for new Lennox unit, sent me very bad installers and after two years still suffering and wished I still have my old unit, plus they damaged my ceiling and they refused to pay for the repairs.
Bad Management.

John G.

Had an entire system replaced, including ductwork and had new ducts cut in. Very reasonable on price and professional. While process only took 2 days and we couldn't be happier with our unit. We did have a slight hiccup as the blower speed was too low and unit kept freezing. But 1 simple phone call and Jake called me back within 10 minutes to schedule the appt. my technician was Yashua, and he called ahead of time to let me know he was on his way and showed up as expected. He was very courteous and took the time to listen and inspect each part to come do a diagnosis. He explained in detail what he did and was respectful of my time and property. I highly recommend this company!!